Mbiri ya hotelo: Ralph Hitz - Lumikizanani ndi gehena kuchokera ku 'em

Ralph-Hitz
Ralph-Hitz

Bizinesi yaku hoteloyo yawona olimbikitsa ambiri komanso ogulitsa koma mwina palibe wopanga monga Ralph Hitz. Mawu ake awiri omwe amawakonda kwambiri "Lumikizanani ndi gehena kuchokera 'em" ndi "Give' em walue and you get wolume", omwe amalankhulidwa m'mawu ake akuda aku Viennese, anali chinsinsi cha nzeru zake zamabizinesi. Ndipo zinagwira ntchito.

Hitz sagwirizana ndi ma hotelo ena abwino chifukwa chakuti adamanga ufumu kapena adasiya malo. Sanachite chilichonse. Nthawi yake yowonekera bwino idangokhala zaka 10 zokha, nthawi yomwe bizinesi yama hotelo inali itatsika pang'ono m'mbiri yaku America. Hitz anali chinthu chotsatsa komanso chotsatsa, yemwe adatha kutenga hotelo zodwala ndikuwonetseratu mkati mwa madola ochepa zomwe malonda awo ndi phindu lake zikhala ndikupanga malonda omwe adaneneratu.

Atabadwira ku Vienna, Austria, pa Marichi 1, 1891, a Hitz adathawa kwawo patatha masiku atatu banja lawo litafika ku New York mu 1906. Atayamba ngati busboy, adakhala zaka zisanu ndi zinayi akugwira ntchito m'malesitilanti ndi m'mahotelo kuzungulira dzikolo, kenako adayamba kuyang'anira hotelo. Mu 1927, Hitz adasankhidwa kukhala manejala wa Hotel Gilson ku Cincinnati komwe adapindulira katatu hoteloyo. M'zaka za m'ma 1930, National Hotel Management Company yake inali hotelo yayikulu kwambiri. Ku New York, idaphatikizapo The New Yorker, The Lexington ndi The Belmont Plaza. Kuphatikiza apo, adagwiritsa ntchito The Adolphus ku Dallas, The Netherland Plaza ku Cincinnati, The Nicollet ku Minneapolis; Van Cleve ku Dayton ndi wina ku Chicago.

Adawononga $ 20,000 (ndalama zambiri mchaka cha 1930) posintha chakudyacho kukhala malo ogulitsira khofi. Malo ogulitsira khofi anali opambana pomwepo. Kulimbana ndi Magulu a mayina ndi ziwonetsero za ayisi nawonso ankakonda kwambiri ndi Hitz. Anaonetsetsa kuti ziwonetsero zake ndi ziwonetsero zake zidayendetsedwa bwino ngakhale 30% mpaka 40% ya alendo pamankhwala oyamba usiku anali "mitu yakufa", alendo osalipira. Kufotokozera kwake: "Bizinesi imabweretsa bizinesi". Anali woyamba, malinga ndi mwana wake wamwamuna, Ralph Hitz, Jr., kuti alowetse chipinda chodyera ku hotelo. Apanso kufotokozera kosavuta: "Anthu amadya kwambiri akakhala ozizira".

Alendo akuyang'ana ku hotelo yoyendetsedwa ndi Hitz adasamalidwa. Pomwe mlendo adalembetsa amafunsidwa, "Kodi uku ndikuyamba kubwera?" Ngati yankho linali "Inde," woyang'anira pansi adayitanidwa ndikudziwitsidwa. “Ndi koyamba kuti a Jones akhale koyamba,” pomwe woyang'anira pansi adamulandila ndi manja awiri. Woyang'anira chipinda uja adayitanitsa belu ndipo, pokhala wosamala kugwiritsa ntchito dzina la mlendoyo, adalengeza "Onetsani Mr. Jones kuchipinda cha 1012." Kenako zomwe sizingapeweke, "Zikomo, a Jones".

Pamene chipinda 2,500 New Yorker Hotel chidakonzeka kutsegulidwa, Hitz adalembedwa ntchito kuti ayang'anire bizinesi yatsopanoyi, yomwe idatsegulidwa pa Januware 2, 1930, milungu ingapo msika wamsika utawonongeka. Kutha kwa Hitz kupeza phindu panthawi yachisokonezo kudapangitsa kuti omwe amakhala ndi hoteloyo, Manufacturers Trust, amulembe ntchito kuti agwiritse ntchito mahotela ake onse. Mu 1932, National Hotel Management Company idapangidwa ndi Hitz ngati purezidenti.

Hitz adadziwitsa zamisonkhano yayikulu yapachaka m'mabungwe 3,000, amatumiza zolemba zawo sabata iliyonse ku hotelo iliyonse, ndikupempha kuti misonkhano isungidwe m'mizinda isanu ndi iwiri momwe mahotela a NHM anali. A Hitz adazindikira kufunika kokhala ndi chisangalalo kwa omwe amawagwirira ntchito, amalipira ndalama zampikisano, amatumiza mphatso nthawi yapadera, ndikuteteza ntchito za aliyense wogwira ntchito zaka zosachepera zisanu. Hitz anali woyang'anira woyamba kupanga nkhokwe yamakasitomala. M'masiku am'mbuyomu makompyuta asanafike, a Hitz anali ndi makabati ama fayilo omwe anali ndi zidziwitso zokonda alendo zikwizikwi. Zina mwazomwe zidagwiritsidwa ntchito ndizoyitanitsa nyuzipepala kuchokera kumudzi komwe alendo amakhala, kuti ziperekedwe kuzipinda zawo.

Lingaliro lina la a Hitz linali mawayilesi osatsekedwa, ofanana ndi mawayilesi akunyumba omwe ali m'mahotelo amakono, otsatsa ntchito mu hotelo iliyonse. Mlendo amafunikira kungoyatsa wailesi kuti aphunzire zosangalatsa zomwe zimakonzedwa madzulo komanso mindandanda yamasana. M'zipinda zodyeramo ku hotelo, a Hitz adalemba ganyu wapadera (wotchedwa "Tony") kuti apange cafe Diablo ndi Crêpes Suzette, ndikugulitsa mankhwalawo ndi masenti 50 okwera mtengo.

Pakulembetsa mawu mawu okondedwa kwambiri ndi mlendo, dzina lake, adagwiritsidwa ntchito katatu. Mlembi wa belu anaphunzitsidwa kunena kuti, “Mukuyembekezera, mameseji kapena telegalamu, a Jones?” Pambuyo pake, woyimba belu adapereka uthenga wabwino kwa woyendetsa chikepe kuti Mr. Jones akuyima ku hoteloyo. “Malo khumi, a Mr. Jones.” "Nyimbo yachilendo" iyi yamunthu sinayime mpaka mlendo atakhazikika mchipinda chake. Panjira yopita kuchipinda, wogwira ntchito pansi adalandilidwanso poti Mr. Jones wafika. Bellman adatenga kiyi ndi "Nambala 12 ya Mr. Jones". Atalowa m'chipindacho, woyimba belu adathamanga kuti avale malaya ndi chipewa cha alendo, ndikumasula katundu wake ngati angafune, ndikufotokozera za Servidor, zovala komanso ma valet. Pomaliza: “Mr. A Jones, kodi nditha kupitiriza ntchito? ” Pofika nthawi imeneyi, a Jones anali ochezeka kwambiri kwa a Hitz komanso kuhoteloyo. Mlendo wokhala koyamba angayembekezere kulandira chithandizo chofiira kwambiri: mphindi zochepa atakhazikika mchipinda chake, adayitanidwa ndi Hospitality Desk ndipo adafunsa mafunso kuti awone ngati "Chilichonse chomwe mungachite kuti mupange khalani omasuka. ”

Mlendo yemwe adayima ku hotelo ya Hitz maulendo 100 adakhala membala wa Century Club, dzina lake lidalembedwa ndi golide pa kope la mphatso. EM Statler adayamba lingaliro lotaya nyuzipepala ya tsiku ndi tsiku pansi pa chitseko cha chipinda cha alendo. "Kuyamikira kwa oyang'anira". Hitz adapitilira apo ndikupereka mlendo nyuzipepala yakunyumba (bola atachokera kumzinda womwe bizinesi yayikuluyo idachokera).

Anthu ataliatali anapatsidwa chipinda chokhala ndi mabedi a mapazi asanu ndi awiri. Makolo omwe ali ndi ana adatumizidwa kalata yapadera ya ana atangolembetsa. Othandizira odwala adachezeredwa ndi oyang'anira pansi. Alendo omwe akuchoka kunyanja adatumizidwa mauthenga opita panyanja. Pomwe mahotela ambiri amafuna kuti alendo opanda akatundu azilipira pasadakhale, mlendo wonyamula katundu ku hotelo ya Hitz adapatsidwa chida chogonera usiku chomwe munali zovala zogonera, mswachi, mankhwala otsukira mano komanso zida zometera.

Aliyense ku hotela ya Hitz adaphunzitsidwa ndikuyembekezeredwa kukhala woyang'anira wamkulu. Oyang'anira zipinda amatumizidwa mdziko muno kwa mwezi umodzi kapena yopitilira chaka chilichonse kukatenga bizinesi ndikudziwana ndi makasitomala awo. Mwamuna wa Hitz amayenera kupereka zonse ku hoteloyo, ndipo oyang'anira zipinda amayembekezeka kuyimba mumzinda wawo womwe nthawi yawo yopuma. Pofuna kutsimikizira kuti izi zikutsatiridwa, wogulitsa aliyense amasungabe khadi yake pachidziwitso chilichonse ndipo amadziwa nthawi yamgwirizano. Hitz adalemba ntchito ndege yokwera anthu 7 kuti akagulitse-mizinda yonse ya 100,000 ndi ena ambiri.

Kugulitsa kunapitilira nthawi yonse yomwe mlendo amakhala ku hoteloyo. Ngati atsegula chitseko cha kabati, amamuyang'ana pankhope panali chikwangwani chotsatsira imodzi yama hotelo kapena chipinda chodyera. Ngakhale magalasi omwe anali muzipinda zopangira zimbudzi anali ndi zotsatsa. Mlendo akangokhala pabedi kuti amvere wailesi, anali adakali pakati pa mawu a ogulitsa ake. Wailesi idasokonezedwa kwakanthawi kochepa kuti ntchito zaku hotelo zizitamandidwa ndikuchenjeza alendo.

Pa 8:00 AM, wailesi idayamba ndikulengeza zakudya cham'mawa; pa 12 koloko masana nkhomaliro yamasana ndi mitengo idanenedwa; nthawi ya 6:00 PM, mlendo adamva za gule wanzeru wovina yemwe akusewera mchipinda chodyera; nthawi ya 7:00 PM, mphindi zitatu zidaperekedwa kukalankhula kakang'ono kopangidwa ndi manejala wotsatsa yemwe amafotokoza za alendo osangalatsa komanso zochitika zatsikuli. Pomaliza, pakati pausiku ntchito yapa valet, kuchapa zovala kapena hotelo ina ya hotelo imawonetsedwa, ndipo mlendo amatha kugona tulo motsimikizika ndi mawu oti, "Goodnight m'malo mwa oyang'anira ndi onse ogwira nawo ntchito."

Hitz amadziwika kuti ndiye woyamba kupanga ndi kugwiritsa ntchito mbiri ya alendo. Cesar Ritz, kumapeto kwa zaka za zana lino, anali atatumiza makalata achinsinsi ku mahotela ake ofotokoza zamisala, komanso zomwe amakonda komanso zomwe amadana nazo za alendo ake. Hitz adasonkhanitsa mwatsatanetsatane zomwe amafuna kwa mlendo aliyense ndikupanga dipatimenti yolemba mbiri ya alendo. Dipatimentiyi, yoyang'aniridwa ndi anthu wamba, imasunga mbiri ya alendo ndikutsatira dongosolo la Hitz lobwezera mlendo ku hoteloyo.

Dongosololi lidapanga chizolowezi kusonkhanitsa tsiku lokumbukira kubadwa kwa mlendo aliyense ndi tsiku lokumbukira ukwati, kuyimirira kwake pangongole ndi zina zonse zofunikira ku hoteloyo. Chizolowezi chinali kutumiziranso kalata alendo onse obwera koyamba, kwa mlendo aliyense amene adayimilira ndi hoteloyo maulendo makumi awiri ndi kasanu, kasanu ndi kamodzi.

Paulendo wa makumi asanu mlendoyo adalandila pulogalamu yovomerezeka. Ndikubwera zana lino mphatso yoyenera ndi kalata idatumizidwa. Moni wakubadwa ndi chikumbutso chaukwati zidaperekedwa kwa alendo onse wamba. Zizindikiro zamtundu pamakadi olembera zimawonetsa ngati sipayenera kulengezedwa, ngati munthuyo ndi wosafunika ndipo sayenera kulandiridwa kapena ngati adilesi yomwe wapatsidwayo inali yokayikitsa.

Makhadi apadera a anthu ofunika ku hotelo adapangidwa ndi oyang'anira a Hitz. Statler anali atapereka makadi agolide pamphete kwa abwenzi ake omwe amawapatsa mwayi wogwira ntchito komanso malo okhala. Hitz adaperekanso Gold Card Card kwa anthu omwe angakhudze msonkhano wamisonkhano kapena gulu lina.

Nthawi iliyonse munthu amene ali ndi Khadi la Golide akafika ku hoteloyo amapatsidwa ulemu wapadera ndipo anali ndi mwayi wopatsa mkazi ndi makasitomala mwayi wokhala ndi ngongole zopanda malire. Momwemonso kudasungidwa kwa "Star", anthu omwe pazifukwa zilizonse oyang'anira adawona kuti ndi ofunikira.

Hitz anali ndi dongosolo la pafupifupi chilichonse. Ngati m'modzi mwa antchito ake anali ndi mwana, amatenga buku lolembamo ndalama kubanki lomwe lili ndi $ 5.00. Kwa mapasa, ogwira ntchito adalandira $ 25.00, ndipo ngati kungakhale atatu, $ 100.00.

Operekera zakudya analangizidwa kuti asafunse alendo "Kodi mukufuna batala wambiri?" koma nthawi zonse, "Mukufuna batala?" Mowa unkatumikiridwa pa 45 ° F m'nyengo yozizira, 42 ° F nthawi yachilimwe. Ngati munthu wosafunikira ayesa kulembetsa ku hotelo ya Hitz, zovuta zazing'onozi zidasamalidwa ndi akatswiri odziwa ntchito komanso zamabizinesi: amangopatsidwa zipinda zamtengo wapatali zokha.

Pofuna kutsimikizira kuti zipinda za alendo zinali zoyera komanso zowoneka bwino, woyang'anira zipinda wanthawi zonse amayenda kuchokera kuchipinda kupita kuchipinda kukafufuza zonse zomwe zili mchipinda. Kuyendera kwake kudali kuwonjezera pa OK yomwe idayikidwa mchipinda ndi oyang'anira wamba.

Hitz idalalikira mlendo yemwe amayendetsedwa ndi dongosolo lokonzedwa bwino. Kuyambira masiku ake ali mnyamata wa basi komanso woperekera zakudya, machitidwe aliwonse anali "kukhazikitsa". Iye anali ndi dongosolo la machitidwe aliwonse a hotelo. Hotelo ya Hitz idayendetsedwa ndi manambala. A Bellmen anali ovala yunifolomu komanso ophunzitsidwa ndi omwe kale anali ophunzitsa a Roxy Theatre othandizira. Hitz adafuna zambiri kuchokera kwa omwe amamugwirira ntchito ndipo chifukwa inali nthawi yovutika kwachuma, adayamba kugwira bwino ntchito. Analipiranso malipiro apamwamba. Malipiro omwe analipo anali $ 85 pamwezi kwa wolemba chipinda; Hitz adalipira $ 135. Oyang'anira dipatimenti yake ndi omwe amalandila ndalama zambiri pamalonda chifukwa amadziwa kuti kudzera mwa iwo makina ake adzakwaniritsidwa.

Kutsatsa kunali gawo la umunthu wa a Hitz ndipo amawagwiritsa ntchito kuti azidzilimbikitsa komanso mahotela ake. Mu 1927, adapatsidwa mwayi woyang'anira hotelo ya Cincinnati Gibson yomwe inali pamavuto azachuma. Palibe amene adadabwa kuposa gulu la oyang'anira pomwe Hitz adalonjeza kuti apeza $ 150,000 phindu mchaka chake choyamba chogwira ntchito. Atsogoleriwo adadabwa kwambiri kuposa kudabwitsidwa pomwe phindu la chaka choyamba linali $ 158,389.17.

Chifukwa amapatsa alendo omwe amalipira mitengo pafupipafupi ndalama zomwezo zomwe zimalumikizidwa ndi mitengo ya deluxe, mahotela ake amakhala ndi anthu ambiri. Munthawi ya Kukhumudwa, pomwe ogwira ntchito m'ma hotelo m'dziko lonselo anali pa 50% kutsika, wothandizirayo anali wofunikira kwambiri. Osunga ndalama ndi akuluakulu amakampani a inshuwaransi omwe adalowa mu bizinesi yama hotelo monyinyirika kudzera pobweza ngongole adalakalaka kumuthandiza.

Hitz adachita zoposa kupititsa patsogolo, adakhazikitsa njira zonse zosungira hotelo. Khitchini yake inali zitsanzo zabwino zogwirira ntchito komanso kufanana. Maulamuliro amitundu yonse adayikidwa ndipo machitidwe owerengera ndalama akutsatiridwa. Ndalama zomwe amapeza m'malesitilanti ake, komanso ntchito monga valet komanso malo ochapira alendo, zinali zochuluka kwambiri kotero kuti anasokoneza anthu am'nthawi yake. Zomwe ena adachita, amatha kuchita bwino.

Munthu woyendetsa galimoto mwakhama, amadziwikanso kuti amaganiza mwachangu komanso nthabwala. Kuti amudziwe bwino, amayenera kumuwona akuyenda tsiku ndi tsiku kunyumba kwake, akutanganidwa ndikulemba zolemba, ndipo pambuyo pake, munthawi yolowera, kuti amuwone pamalo olandirira alendo, munthu wamfupi, wovuta kwambiri akupatsa moni watsopano ofika m'mawu ake osamvetsetseka a ku Viennese.

Hitz adadwala chakumapeto kwa 1939 ndipo adamwalira ndi vuto la mtima ku Chipatala cha Post Graduate ku New York City pa Januware 12, 1940 ali ndi zaka 48. Maliro ake adachitikira ku University Chapel asanafike anthu mazana ambiri olira maliro. Adawotchedwa ndikuwatsekera ku Fresh Pond Crematory ku Long Island New York.

Ralph Hitz Memorial Scholarship, yothandizira ophunzira omaliza maphunziro a Hotel management, idakhazikitsidwa mu Epulo 1941 ndi Hotel Ezra Cornell ku Cornell University School of Hotel Administration. Ikusungidwa mpaka pano.

StanleyTurkel | eTurboNews | | eTN

Wolembayo, Stanley Turkel, ndi wovomerezeka komanso wothandizira pamsika wama hotelo. Amagwiritsa ntchito hotelo yake, kuchereza alendo komanso kuwunikira komwe kumagwiritsa ntchito kasamalidwe ka chuma, kuwunikiridwa kwa magwiridwe antchito ndi magwiridwe antchito amgwirizano wama franchising ndi ntchito zothandizira milandu. Makasitomala ndi eni hotelo, osunga ndalama ndi mabungwe obwereketsa. Mabuku ake ndi awa: Great American Hoteliers: Apainiya a Hotel Viwanda (2009), Omangidwa Kuti Akhale Omaliza: 100+ Chaka Chakale ku New York (2011), Kumangidwa Kotsiriza: 100+ Year-Old Hotels Kum'mawa kwa Mississippi (2013) ), Hotel Mavens: Lucius M. Boomer, George C. Boldt ndi Oscar wa Waldorf (2014), Great American Hoteliers Voliyumu 2: Apainiya a Hotel Industry (2016), ndi buku lake latsopanoli, Built to Last: 100+ Year -Old Hotels West of the Mississippi (2017) - akupezeka mu hardback, paperback, ndi mtundu wa Ebook - momwe Ian Schrager adalemba m'mawu oyamba: "Bukuli limakwaniritsa zaka zitatu za mbiri ya hotelo zokwana 182 zamakalasi azipinda 50 kapena kupitilira apo ... Ndikumva ndi mtima wonse kuti sukulu iliyonse ya hotelo iyenera kukhala ndi magulu a mabukuwa ndikuwapangitsa kuti aziwerengera ophunzira awo komanso anzawo. ”

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