Ulendo waku Sri Lanka uli pamavuto: Kusamalira ndi kufunafuna mwayi

SL2
SL2

The Gulu Loyankha Mofulumira ndi Safertourism adafotokozera akuluakulu oyang'anira zokopa alendo ku Sri Lanka kuphatikiza nduna ya zokopa alendo ndi atsogoleri amakampani patadutsa maola ochepa kuchokera kuwopsa kwa zigawenga pa dziko. A Safertourism akuyimirira ngati oyang'anira zokopa alendo ku Sri Lanka ali okonzeka kuyankha, atero Dr. Peter Tarlow, Purezidenti wa Safertourism.com

Ntchito zokopa alendo ku Sri Lanka pakadali pano zikumana ndi vuto lalikulu chifukwa cha kuwonongeka kwa zigawenga za Isitala 2019. Ogwira ntchito ali pansi pamiyala ndipo ogwira ntchito akuchotsedwa ntchito ndipo mahotela ena atsekedwa pang'ono. Komabe m'malo ano a 'chiwonongeko ndi mdima', njira yoyenera yoyendetsera mavuto iyenera kukhazikitsidwa kuti ipirire nthawi zovuta zomwe zikukumana ndi izi. Kuphatikiza apo, palinso mwayi wothandizidwa. Mahotela akuyenera kugwiritsa ntchito mwayiwu kuti abwezeretse ntchito, kukweza miyezo yantchito, kukonza magwiridwe antchito kuti zitheke kwambiri ndikukhala okonzeka kudzilankhulanso okha ngati mabungwe osadalira ogwira ntchito komanso osamalira makasitomala akangofika

Palibe kukayika kuti zochitika zowopsa zomwe zidachitika Lamlungu la Isitala pa 21st Meyi 2019 sizinachitikepo ku Sri Lanka, ndipo mwina ngakhale m'chigawo cha South East Asia, komwe anthu wamba osalakwa 250 adataya miyoyo yawo, ndikusiya ena 500 kapena kupitilira apo. Ndi upangiri wotsatira woyendetsedwa ndi mayiko ena 20+ motsutsana ndiulendo wopita ku Sri Lanka, bizinesi ya Tourism pano yawonongeka, okhala nzika zakunja kuzilumba pafupifupi 10-12%.

Makampani azokopa alendo akumaloko adalimbikirabe ndikuthana ndi nkhondo yapachiweniweni yazaka 25+, 9/11, SARS, Fuluwenza wa Mbalame ndi Tsunami. Komabe, zikuwoneka kuti vutoli ndi 'mayi wamavuto onse'. Mahotela mulibe kanthu ndipo mazana a ogwira ntchito wamba achotsedwa ntchito. Ngakhale ogwira ntchito omwe alipowa amapatsidwa tchuthi mokakamizidwa ndipo amatumizidwa kunyumba. Malipiro a ntchito adatsika, ndipo ogwira ntchito, omwe amakonda kuzolowera ndalama zawo mwezi uliwonse, tsopano ali m'mavuto azachuma, osatha kupeza zonse zofunika. Mahotela ambiri akulimbana ndi mavuto azachuma, ngakhale kuti boma lipereka chithandizo, lingabweretse mpumulo. Zonsezi zimapangitsa malo okhala chiwonongeko ndi mdima, ndikulimbikitsidwa kukumenya mwala.

Poyankha vutoli choyamba munthu ayenera kuvomereza tsokalo ndikuyankha zosowazo kenako ndikungoyang'anira yankho moyenera

Kungakhalenso koyenera kutenga nthawi ndikuwunika ngati zonsezo ndi 'tsoka ndi tsoka'? Kodi pali mwayi uliwonse wopezeka mkati mwa chiwonongeko ichi? Amuna ambiri ophunzira adati pamakhala mwayi wopezeka pamavuto aliwonse. Chifukwa chake pali zoyeserera zambiri zomwe zingatengedwe pamizu yogwirira udzu.

1.0 Kusamalira mayankho ku Vutoli

1.1 Gulu la Crisis Management

  • Kuyankha koyamba ndikukhazikitsa gulu laling'ono loyang'anira mavuto akulu akulu omwe amayenera kukumana motsogozedwa ndi manejala tsiku lililonse kuti awunikenso ndikukonzekera tsiku lotsatira.
  • Chilichonse chiyenera kukambidwa poyera ndipo zisankho zomveka bwino ziyenera kuchitidwa mwachangu.
  • Zinthu zachitetezo ziyenera kusinthidwa ndikuwunikidwa mosamala
  • Atolankhani akuyenera kuyamba kuyitanitsa zosintha. Payenera kukhala wolankhulira m'modzi m'modzi wamkulu woyankha mafunso onse chifukwa ndizomveka kukhala ndi gawo limodzi lothana ndi atolankhani ndi atolankhani.
  • Tsatirani malo okhala, ofika komanso mayiko, mtundu wa kusungitsa, kusungitsa patsogolo ndikuchotsa tsiku ndi tsiku kuti muwone zomwe zikuchitika

1.2 Ubale Wapagulu

Nthawi zambiri, zochitika zonse za PR ndi zoyankhulirana zimasiyidwa kwa oyang'anira zokopa alendo pakagwa vuto. Komabe, pali PR yambiri yomwe ingachitike pamagwiridwe antchito payekhapayekha kuti athandizire kuchira.

  • Ambiri mwa makasitomala amakasitomala amalumikizana ndi hoteloyo kuti adziwe momwe ziriri.
  • Khalani owona mtima ndi odalirika pazomwe mumalankhula
  • Tchulani magwero enieni
  • Yesetsani kutumiza hotelo yanu momwe zinthu zilili ku hotelo yamakalata yamakalata sabata iliyonse. (Mahotela ambiri amakhala ndi machitidwe abwino a CRM omwe amakhala ndi nkhokwe ya makasitomala)
  • Tumizani nkhani zabwino kuchokera kwa alendo ochokera ku hotelo omwe akusangalala ku Sri Lanka pakadali pano. Makamaka gwiritsani makanema ndikuwonetseranso zamoyo
  • Gwiritsani ntchito tsamba la Facebook ndi tsamba la webusayiti. ndi malo ena ochezera monga Twitter, Instagram, ndi zina zambiri kuti atulutse nkhani zabwinozo
  • Yesetsani kubwereza makasitomala ndikupereka ma phukusi apadera (Bweretsani mnzanu ndikuchotsani 25%)

1.3 Kuyenda Kwa Ndalama

  • Pogwira ntchito, ndalama nthawi zonse zimakhala mfumu, koma makamaka pakavuta.
  • Pitani pazinthu zonse ndikuchepetsa zonse zomwe sizofunikira.
  • Konzani bajeti yatsopano ya miyezi itatu ndikuitsata. Bajeti zonse zam'mbuyomu tsopano zidzasowanso
  • Iwalani za ADR's ndi Phindu. Ingoyang'anani pa kutuluka kwa Cash. Ndalama ndizofunikira panthawiyi
  • Unikani ndalama tsiku lililonse
  • Ganizirani za kusonkhanitsa ngongole.
  • Kukhala tcheru kwambiri pamaofesi angongole 

Ogwira Ntchito 1.4

  • Ogwira ntchito ndichinthu chofunikira kwambiri ku hotelo.
  • Chifukwa chake sungani ogwira nawo ntchito. Adzakhala ndi nkhawa ndi zomwe zidzawachitikire, chifukwa chake kuyankhulana nawo ndikofunikira.
  • Chititsani misonkhano ya antchito pafupipafupi
  • Tsoka ilo, mukamagwira ntchito, muyenera kudula onse ogwira ntchito kwakanthawi komanso malo wamba
  • Kukhala ndi antchito ochepa pamalowo kumachepetsa mtengo wazakudya ndi zina zotchingira antchito monga kuchapa yunifolomu
  • Perekani ndi kuthana ndi tchuthi chonse chomwe mwapeza pantchito zonse.

1.5 Kusunga Ndi Kusamalira

Kugwiritsa ntchito madera awa ndikosavuta kuwononga, nthawi zina pamtengo waukulu pakapita nthawi. Chifukwa chake chidwi chikuyenera kukhala 'kuwongolera mtengo' mosamala osati 'kudula mtengo'

  • Samalani poletsa ntchito m'malo awa
  • Zipinda zimangotsekeka kukhala malovu ndi cinoni pakapita nthawi, zomwe zimawononga nthawi yayitali kuti ziwakonzekeretse kugwiritsidwa ntchito moyenera, bizinesi ikadzangotembenuka.
  • Ayenera kuwulutsidwa pafupipafupi, kufumbi ndi kutsukidwa
  • Ntchito yofunikira yokonza iyenera kupitilirabe.
  • Chomera cha hotelo chomwe chimasungidwa popanda kusamalidwa chofunikira chimafunikira zowonjezera kuti ziyambe kugwira bwino ntchito ikatha nthawi yayitali.
  • Zomera zowongolera mpweya ziyenera kuyendetsedwa kwakanthawi kochepa, ndipo makina amadzi amafufuzidwa nthawi ndi nthawi.
  • Chifukwa chake ogwira ntchito mafupa ayenera kugwira ntchito mosalekeza m'malo amenewa

2.0 Kufufuza mwayi

2.1 Ogwira ntchito masitima apamtunda ndi maphunziro

Nthawi yantchito yodziwika bwino, ndizodziwika bwino kuti kuphunzitsa ogwira ntchito mwakhama kumakhala pampando wakumbuyo. Ndi ntchito zotanganidwa zomwe zikuchitika, mahotela ambiri amatengera maphunziro osakhazikika pantchito osayang'aniridwa pang'ono.

Zimadziwikanso kuti zokopa alendo ku Sri Lanka zikuchepa pang'onopang'ono posamalira makasitomala. Kumwetulira mokondana komanso ntchito zaukadaulo komanso ochezeka zikuchepa, ndipo ndi nthawi yanji yabwinoko kuposa nthawi yopuma panthawi yamavuto ngati awa, kuti athane ndi vutoli.

  • Chifukwa chake kuchepa kwa ntchito komwe kumachitika chifukwa chamavuto ndi nthawi yabwino yoyambira maphunziro ophunzirira maluso osiyanasiyana, (onse othandiza / akatswiri komanso ofewa) mothandizana komanso mwadongosolo.
  • Zolakwika zina zomwe zimadziwika ndi malingaliro amakasitomala amathanso kuthetsedwa.
  • Maphunziro ayenera kukhala oyenera, ophunzirira mkalasi komanso masewera oseketsa
  • Ndi ogwira ntchito ophunzitsidwa bwino, bizinesi ikabwerera, bungweli limatha kupikisana kwambiri popereka chithandizo.

 

2.2 Ntchito yayikulu yosamalira / kukweza

M'magwiridwe aliwonse a hotelo mumakhala ntchito zingapo za uinjiniya zatsopano komanso zosintha, zomwe zimachedwa kuzengereza chifukwa chakukakamizidwa kwamasiku onse kugwira ntchito. Nthawi zina ntchitoyi imachedwetsedwa chifukwa cha zovuta zomwe zingayambitse alendo komanso kulephera kutseka zipinda. Chifukwa chake panthawi ngati iyi ina mwa ntchitoyi itha kuchitidwa.

  • Ikukhazikitsidwa kwa ma solar, kutetezanso makina ozizira oziziritsa mpweya, kusamalira ma boiler, makina amadzi otentha ndi ena mwa malo omwe angaganiziridwe
  • Kupititsa patsogolo ndikusamalira bwino machitidwewa kumabweretsa magwiridwe antchito apamwamba mtsogolo
  • Zachidziwikire, izi zimatengera ndalama zomwe zilipo pantchitoyi.

 

2.3 Unikani machitidwe ndi njira zonse

Nthawi yotanganidwa ndikusowa kowongolera. njira ndi machitidwe ambiri amayambitsidwa panjira, pomwe pakagwa mavuto muntchito za tsiku ndi tsiku. Zonsezi zimawonjezeka pakapita nthawi ndipo zimayambitsa mavuto ndi ukadaulo, nthawi zina zimalepheretsa makasitomala kupeza bwino komanso kuchita bwino pantchito.

  • Unikiraninso njira zonse zogwirira ntchito kuti muchotse zopinga ndikuwunika kukweza zipatso ndikuwongolera.
  • Chitani kafukufuku wantchito kuti muwunikenso magwiridwe antchito onse ndikusintha / kusintha momwe zingafunikire.

 

2.4 Kuwunikanso kwa kuchuluka kwa magwiridwe antchito

Zofanana ndi machitidwe ndi njira zomwe zimadziunjikira pakapita nthawi, sizigwiritsa ntchito nthawi yochulukirapo pakuwunika magawo am'mbali pazochitika zosiyanasiyana. Nthawi yopuma monga vutoli imapereka mpata wabwino wowunikiranso zomwe zidachitika m'mbuyomu ndikuchepetsa ntchito.

  • Unikani magwiridwe antchito apamwezi mwezi ndi magawo omwe mumagwiritsa ntchito
  • Unikani ndi oyang'anira omwe akutenga nawo mbali momwe ma margins angakonzedwere.
  • Unikani ndikusintha ngakhale kukoka pulagi pazinthu zosafunikira.

2.5 Ganizirani zokhazikika

Chitukuko chokhazikika cha zokopa alendo ndi njira yakutsogolo yokopa alendo padziko lonse lapansi. Pokhala dziko lodalitsika ndi kukongola kwachilengedwe, zokopa alendo ku Sri Lanka zikuyenera kutsatira njira zabwino zogwiritsa ntchito moyenera (SCP). Nthawi yopuma panthawi yamavuto imapereka mwayi wogwira ntchito kudera lino

  • Fufuzani zowunikira zamagetsi m'malo ena
  • Phunzitsani ogwira ntchito mu SCP yoyenera
  • Khazikitsani magulu oyang'anira magetsi m'dipatimenti iliyonse
  • Unikani ndikuwongolera pazosindikiza

Zotsatira za 3.0

Izi zikuwonekeratu kuti nthawi yocheperako pamavuto imamasula nthawi ya anthu ogwira ntchito kuti athe kuyang'ana mkati ndikuwunika momwe ntchito ikuyendera, yomwe imanyalanyazidwa tsiku ndi tsiku ndi ntchito zamakampani.

Chifukwa chake mahotela onse akuyenera kugwiritsa ntchito mwayiwu kuti aganizire pazinthuzi ndikuwongolera momwe amagwirira ntchito kuti bwaloli lifike, bungweli likhale lopendekera, lolunjika kwambiri kwa makasitomala, lampikisano komanso lothandiza.

 

 

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Anagarika Dharmapala Mawatha, Kandy, Sri Lanka

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