Skyteam ndi Mgwirizano wa Ndege Wosagwira? Regina ku KLM call Center ku Manila ndiye eTN Hero!

skyteam
skyteam

AeroflotKLM, Delta Airlines kukhala ndi chinthu chofanana. Ndi mamembala a ndege 19 Skyteam mgwirizano. Mgwirizanowu umayendetsa ndege pafupifupi 14,500 tsiku lililonse zopita ku 1,150 m'maiko 175. Kaya mukuwuluka chifukwa cha bizinesi kapena zosangalatsa, timapangitsa maulendo anu kukhala osalala komanso osangalatsa. ” ndi mawu pa Webusayiti ya Skyteam.

Wokhala ku US Liana Cemenski anali ndi chokumana nacho chosiyana kwambiri. Pakadapanda Regina wogwira ntchito ku KLM Royal Dutch Airlines call center ku Philippines, izi zitha kukhala zowopsa kwambiri kwa nzika iyi ya Minneapolis.

Chifukwa chake eTurboNews adalengeza Regina ngati eTN Hero waposachedwa. KLM ndiye ndege yakale kwambiri yonyamula anthu padziko lapansi, ndipo kupatula Regina, wonyamula ma Durch sanawonetse chilichonse koma chete ndi ulemu komanso malingaliro oti "sitisamala" ngakhale eTN itayesa kuyankha pambuyo pa zochitikazo. Regina adatenga vuto ili ndikuwonetsa kuti amasamala, pomwe mnzake ku Moscow adapereka yankho kwa "kasitomala ndekha" kwa kasitomala wa KLM uyu. Izi zitha kukhala nkhani yophunzitsira ogwira ntchito komanso kuzindikira chikhalidwe komanso momwe ntchito yayikulu ingalepheretse.

Mgwirizano waukulu kwambiri padziko lonse lapansi ndi Star Alliance, Dziko Limodzi, ndi Skyteam. Nkhani ya Liana ndi ndege zitatu za Skyteam ndichitsanzo chapadera chowonetsa kufooka kwa gawo lofunikira kwambiri pamgwirizano womwe ungagwirizane - chidziwitso kwa omwe akwera.

eTN idalandira mayankho kuchokera:

CHIKWANGWANI:

"Izi zinali zovuta chifukwa wokwera anali ndi matikiti awiri osiyana ndipo analibe visa yovomerezeka mdziko lomwe akufuna kulumikizana. Wosungitsa malo atawonjezera zina zowonjezera pa tikiti, wokwerayo adatha kuyenda. Izi zati, tikuzindikira kuti titha kusintha nthawi zonse ndipo tidzapitiliza kuwongolera mgwirizano wathu ndi ndege zomwe tikugwirizana kuti zithandizire okwerawo zosowa zosiyanasiyana. "

DELTA AIRLINES:

Delta imagwirizana ndi ndege zambiri padziko lonse lapansi, kuphatikiza Aeromexico, Air France-KLM, Alitalia, China Eastern, GOL, Korea Air, Virgin Atlantic, Virgin Australia, ndi WestJet. Izi zimayambira pa interline, mpaka ku codeshare kupita ku maubwenzi olumikizana komanso chilungamo.

  • Pakukula kwa mgwirizano, kulumikizana kwamakasitomala kumayenderana.
  • Zinthu zonse zapa ribbon zoyambira pakasungitsa malo mpaka katundu zikufunika kuti zizigwira ntchito bwino ndikugwirizana pakati pa Delta ndi anzawo.
  • Delta ikuyang'ana pakupereka makasitomala abwino padziko lonse lapansi, komanso kupanga kusasinthasintha makasitomala a Delta akalumikiza kapena kuwuluka ndi omwe tikugwira nawo ndege.
  • Pofuna kuthana ndi zowawa za kasitomala akamayenda pakati pa Delta ndi anzawo, magulu akuyang'ana madera onse apaulendo kuchokera kukhulupirika, mpaka mipando, kulowetsa, zokumana nazo pa eyapoti, ndikuchira, kuti atseke mipata kapena "seams" mu teknoloji, ndondomeko ndi njira.
  • Kuwonetsetsa kuti makasitomala azikhala opanda ukadaulo, kayendetsedwe kapenanso njira zoyendera, mukamayenda ndi anzawo a Delta, zimangofunika kuyang'aniridwa osati ndi magulu a Delta komanso ndi atsogoleri a ndege zomwe zikugwirizana.

KLM anangokhala chete osalankhula. Maimelo angapo ndi kuyimbira foni ku KLM media media ku Amsterdam sizinalembedwe. Pambuyo polumikizana ndi a Finn Partner, bungwe la PR la KLM ku New York, imelo yayifupi idafika yonena kuti: "KLM silingathe kupereka ndemanga."

Chinachitika ndi chiyani? 

Liana Cemenski ndi wazaka 26 wokhala ku Minneapolis, Minnesota komanso wokhala ndi makhadi obiriwira aku US omwe ali ndi pasipoti yaku Russia. Pambuyo pazaka zambiri ku United States, adayendera mabanja ku Russia ndikukasungitsa tikiti ya mphotho yomwe idaperekedwa kwa membala wa Skyteam Delta Airlines ndikugwiritsidwa ntchito ndi Delta kuchokera ku Minneapolis kupita ku Amsterdam ndikubwerera ku membala wa Skyteam KLM Tikiti yachiwiri idagulidwa kuchokera ku Amsterdam kupita ku Moscow kudzera ku KLM kupita mutenge kuchokera ku Amsterdam kupita ku Moscow. Kubwerera kwa tikiti yake kunawonetsa nambala yandege ya KLM kuchokera ku MOW kupita ku AMS, koma ndegeyo idayendetsedwa ndi membala wa Skyteam Aeroflot.

Liana asanachoke ku US iye ndi mwamuna wake adayitanitsa Delta Airlines ndi KLM pawokha kuti awonetsetse kuti visa siyofunika chifukwa anali kungosintha ndege pa eyapoti ya Schiphol ku Amsterdam. Delta yemwe akuyimiranso KLM ku United States adatsimikizira kawiri kuti sipafunika visa.

Unali ulendo woyamba wa Liana kuyambira 2011, kotero anali wokondwa kubwerera ku tawuni yake yobadwira kumapiri a Caucasus. Atabwerera, adalumikizana ndi Moscow, Amsterdam, ndi Minneapolis. Atafika ku Moscow Sheremetyev International Airport kutatsala maola atatu kuti ndege yake ya KLM ipite ku Amsterdam adazindikira kuti ndegeyo idayendadi ndi Membala wa Skyteam Aeroflot. Ndegeyo idayendetsedwa ndi Aeroflot motsogozedwa ndi KLM Codeshare yowonetsa nambala yaulendo wa KLM. Tikiti yake idaperekedwa pamtengo wamatikiti a KLM.

Poyesera kukafika ku Aeroflot, Olga, woyang'anira wa Aeroflot yemwe anali pantchito adalamula Liana kuti achoke pa kontena yolembetsera, chifukwa sangavomerezedwe kukwera ndegeyo chifukwa chosakhala ndi visa ya Schengen.

Liana adamuwonetsa tikiti yolumikizira ku Minneapolis ndi KLM, koma Olga adayankha. Sindikukulandirani - nyengo. Pomaliza, adati: "Nchifukwa chiyani simunapite pa KLM ngati mukulumikizana ndi ndegeyo?"

Liana adayimbira mnzake Dmytro yemwe amagwira ntchito yofalitsa ku Hawaii. Ndili ndi Leana poyimbira anthu atatu, Dmytro adayimbira KLM ku US Kuyimbaku kunayankhidwa ndi Delta Airlines, yomwe imayimira KLM. Wothandizirana ndi Delta adafunafuna malo olembera ndipo adati kompyuta yake singangopeza mbiri yokhala ndi mayina apaulendo, tsiku ndi manambala apaulendo. Anatinso, athamangitsidwa ndi Delta ngati atakweza malo osakhala ndi nambala yotsimikizira. Liana anali ndi mantha nthawi imeneyo ndipo adatumiza chithunzi cha tikiti yake ku Dmytro ku Honolulu. Pambuyo poti wolemba malowa adaperekedwa Dmytro adafunsa kuti awonjezere ndemanga ku PNR, kotero Aeroflot imawona kuti wokwerayo adasungidwa paulendo wolumikizana ndipo sanafunikire visa yaku Europe.

Wothandizira Delta Airlines akuti alibe mwayi wogwiritsa ntchito makompyuta a KLM. Atakumana, kuti nambala yomwe adayimbayo idalembedwa pansi pa KLM, watero wothandizira Delta, akuyimira KLM. Potsirizira pake wothandizila wa Delta mosavomera anavomera kuyitanitsa "weniweni" wothandizira wa KLM ku Holland ndipo zikadakhala kwa woimirira kuti awonjezere ndemanga. Izi zidachitika mphindi 20 pambuyo pake.

Liana adabwereranso pamzere kuti akafufuze ndipo Olga wochokera ku Aeroflot osayang'ana zolembedwazo adati mawu oterewa alibe kusiyana.
Dmytro tsopano ikutchedwa KLM ku Amsterdam mwachindunji. Wothandizira KLM adawona izi ndikuyesera kuyimbira Olga ku Moscow mwachindunji. Ndege yaku Moscow idakana kulumikiza wothandizila wa KLM kudera lofufuzira Aeroflot. Wothandizira wa KLM adapempha Liana kuti apereke foni yake kwa Olga, koma Olga adakanabe kuyankhula ndi wothandizira wa KLM.

KLM idalangiza Liana kuti apeze ofesi ya KLM. KLM inali mu terminal 3 ndipo Liana adatenga zikwama zake ndikuthamangira ku terminal ina. Anapeza ofesi ya KLM ndi wothandizila akugwira ntchito pakauntala ya KLM.

Atafunsidwa kwa wothandizira wa KLM adauza Liana kuti siudindo wake kuthandiza popeza ndegeyo inali ku Aeroflot osati KLM. Atanenedwa kuti tikiti idaperekedwa ndi KLM ndipo amayenda pa nambala ya ndege ya KLM, sizinapange kanthu kwa ogwira ntchito ku KLM pa eyapoti iyi ya Moscow. Pamene Liana adayesa kupereka foni yake kwa wothandizila wa KLM adakananso kuyankhula ndi mnzake yemwe amagwira nawo ntchito ku call center.

Regina, wothandizira mafoni ku KLM anali pa foni akumva zonsezi mobwerezabwereza. Regina amagwira ntchito ku KLM call center ku Philippines. Anapepesa chifukwa cha anzawo koma sanataye mtima.

Patatha mphindi 30, Regina adakwanitsa kuphatikiza tikiti ya mphotho ku Delta ndi tikiti ya KLM yopita ku Moscow, kotero kompyuta ya PNR tsopano idawonetsa tikiti imodzi.
Idachita ntchitoyi. Liana adathamangira ku Aeroflot ndipo adayang'ana mphindi 45 ndegeyo isanachitike koma adalamulidwa ndi woyang'anira Aeroflot Olga kuti alowe mu mzere wina ndikulipirira sutukesi yake yowonjezerapo.

Pafupifupi ngati chozizwitsa, Liana anali womaliza womaliza kuloledwa kukwera ndege ya Aeroflot ndipo pamapeto pake adabwerera kwawo ku United States.

Chachikulu Zikomo amapita ku Regina ku Philippines, yemwe tsopano wapangidwa kukhala eTN Hero waposachedwa. Chala chachikulu chachikulu kwa wothandizila wa KLM ku Moscow ndi Olga ochokera ku Aeroflot ndi SKYTEAM ngati mgwirizano womwe udapangitsa kuti kuyenda pakati pa netiweki kwawo kukhale kovuta komanso kosatheka.

Zambiri pa SKYTEAM.

 

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Avatar ya Juergen T Steinmetz

Wachinyamata T Steinmetz

Juergen Thomas Steinmetz wakhala akugwirabe ntchito zapaulendo komanso zokopa alendo kuyambira ali wachinyamata ku Germany (1977).
Iye adayambitsa eTurboNews mu 1999 ngati nkhani yoyamba yapaintaneti yantchito zapaulendo padziko lonse lapansi.

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