Heathrow alengeza zosankhidwa kuti zisinthe zokumana nazo zothandizira

Heathrow alengeza zosankhidwa kuti zisinthe zokumana nazo zothandizira
Heathrow alengeza zosankhidwa kuti zisinthe zokumana nazo zothandizira

A Heathrow alengeza kuti wolimbikitsa anthu olumala, a Helen Dolphin MBE, komanso wodziwa za kufanana ndi kukhazikitsa, Keith Richards, onse asankhidwa kukhala mipando yatsopano ya Heathrow Access Advisory Group (HAAG). Geraldine Lundy, mlangizi wapaulendo wapaulendo, azithandizira a Helen ndi Keith ngati wachiwiri kwa wapampando wa HAAG, akugwira ntchito ndi gulu loyima palokha kuti awonetsetse kuti kupezeka ndi kuphatikiza nthawi zonse kumakhala patsogolo pa zomwe Heathrow akufuna.

Mamembala a HAAG adzayang'anira ndalama zoposa $ 30 miliyoni mu zida zatsopano, zida ndi ukadaulo monga ukadaulo wa Navilens womwe Heathrow akugwira ntchito ndi Royal National Institute of Blind People (RNIB) kuti aweruzidwe. Navilens imagwira ntchito pogwiritsa ntchito zikwangwani za bespoke komanso njira yolumikizira anthu omwe ali ndi vuto lowonera, kuwapatsa mphamvu kuti aziyenda pawokha. Mayesowa akuyenera kuyamba koyambirira kwamasika.  

A Helen Dolphin MBE ndi omwe akuchita nawo kampeni omwe akudzipereka kukonza zoyendetsa anthu olumala. A Helen omwe nawonso ndi olumala, abweretsa zambiri zantchitoyo komanso akutumikiranso ngati membala wa gulu la ogula la Civil Aviation Authority (CAA). A Helen amagwiranso ntchito ngati katswiri wodziyimira pawokha wapaulendo, kuwalangiza mabungwe akatswiri momwe angapangire kuti anthu azitha kupeza mosavuta. Mu 2015, adapatsidwa MBE ndi a Royal Royalness Prince Charles, pantchito yawo yolimbikitsa oyendetsa magalimoto olumala. 

Keith Richards adaphunzitsidwa ngati barrister ndipo wakhala ngati membala wodziyimira pawokha komanso wosayang'anira mabungwe angapo owongolera m'magulu osiyanasiyana. Amachita bwino pakudziyendetsa pawokha, kufanana komanso kuphatikiza ufulu wa ogula ndikukhazikitsa Consumer Panel ku CAA asanakhale Mpando wawo kwa zaka zisanu ndi chimodzi mpaka 2017. Keith ndiwonso membala wa board ya oyang'anira ogula, Transport Focus, komanso Wapampando wa Komiti Yaupangiri Yoyendetsa Anthu Olumala (DPTAC) ku Dipatimenti Yoyendetsa.

Geraldine wagwira ntchito m'makampani opanga ndege kwa zaka zopitilira 20, kupangitsa kuti olumala aziuluka bwino komanso motetezeka momwe angathere. M'zaka zake zonse akugwira ntchito ku Virgin Atlantic adakopa kuti eyapoti iwonetse zosangalatsa zapaulendo komanso kuphunzitsa kasitomala omwe akukumana nawo kuti athandize okwera olumala. Mu 2019, Geraldine adakhala mlangizi wodziyimira pawokha ndipo wapereka ntchito ndi upangiri kwa ndege, ma eyapoti, mabungwe ogulitsa ndege ndi anthu olumala.

Kulimbitsanso mgwirizano wa Heathrow Customer Relation and Service Team, a Sarah Charsley, nawonso asankhidwa kukhala mutu watsopano wa Head of Assistance Service Transformation ndipo adzagwira ntchito limodzi ndi HAAG kuti asinthe zopereka zothandizira pa eyapoti. Sarah wagwira ntchito ku Heathrow kwazaka zopitilira khumi ndipo watenga gawo lalikulu pogwira ntchito ndi omwe akutenga nawo mbali angapo kuti asinthe magwiridwe antchito.

Kulandila maudindo, Heathrow Kasitomala Relations ndi Service Director, Liz Hegarty adati: "Tikuyembekezera mwachidwi kugwira ntchito ndi gulu latsopanoli kuti tipitilize kukonza ndikupanga tsogolo la ntchito zathu zothandizira - kwa omwe tikuyenda nawo lero, komanso okwera ndege omwe adzawuluka Heathrow m'tsogolo muno. Gulu latsopanoli likufunitsitsa kuti Heathrow azitha kupezeka komanso kuti aphatikizire onse ndipo mphamvu zawo ndi ukatswiri wawo zithandizira eyapoti ndi omwe tikukwera pomwe Heathrow akuyamba zaka khumi akubwera. ”

Pofotokoza zakusankhaku, a Helen Dolphin MBE, Wapampando wa HAAG: "Ndine wokondwa kwambiri kuti ndasankhidwa kukhala wapampando wa HAAG. Ino ndi nthawi yosangalatsa kwambiri yogwira ntchito ndi Heathrow Airport momwe ikuyambira zaka khumi zakugulitsa kwa okwera eyapoti. Ndili wokonzeka kuonetsetsa kuti olumala ali ndi mwayi wofanana ndi wina aliyense ndikuwonetsetsa kuti Heathrow amapereka chithandizo chabwino kwambiri padziko lonse lapansi. ”

Keith Richards, Wachiwiri kwa HAAG anawonjezera kuti: “Kukhazikitsidwa pampando wa Heathrow Access Advisory Group limodzi ndi a Helen ndi mwayi waukulu, ndipo ndikuyembekeza kwambiri kugwira ntchito ndi gulu lachangu, lodziwa bwino ntchito komanso akatswiri. Ndi nthawi yosangalatsa kukhala nawo m'ndondomeko yosintha yomwe ipangitsa kuti eyapoti ipititse patsogolo ntchito zake zothandizira, ndikupangitsa kuti maulendo apaulendo azikhala ophatikizira ndikupatsa anthu ambiri chidaliro chowuluka. ” 

A Geraldine Lundy, Wachiwiri kwa Wachiwiri kwa HAAG adati: "Ndili wokondwa kugwira ntchito ndi HAAG ndi Heathrow Airport kuti tiwonjezere ntchito ndi malo opatsira okwera olumala. Ndikukhulupirira kuti eyapotiyo yadzipereka kwambiri kupereka ntchito kwa onse - mutu womwe ndimawakonda kwambiri. Ndidzasangalala kwambiri chifukwa chothandiza Heathrow m'dera lino. ”

Mu 2019, Heathrow adayamba kuthana ndi wothandizila watsopano mu Terminal 5. Mlanduwu ukuyambitsidwa isanakwane ntchito yonse kuti ikwaniritsidwe kumapeto kwa 2020, yomwe cholinga chake ndikuthandiza bwalo la ndege kuti likwaniritse malingaliro ake akuti " zabwino kwambiri ”pa CAA pakufikira kupezeka kwa eyapoti chaka chilichonse pofika chaka cha 2022. Bwaloli lafalitsanso 'mphete za mpendadzuwa' zomwe zathandiza anthu ambiri olumala obisika kumva kuti akuthandizidwa akauluka.

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