Mtumiki wa KLM ku Philippines adapulumutsa American Traveler ku Moscow ndipo amalandila kawiri

Adalengezedwa kuti ndi ngwazi ya eTN mu Julayi, ndipo adangolandira kumene Mphotho ya Customer Experience fKLM Dutch Airline ku Amsterdam. Regina Fernandez Ortaleza ndi chitsanzo chonyezimira cha momwe ntchito yamakasitomala ingalipire osati kwa kasitomala kokha ikachita bwino.

Wothandizira makasitomala a KLM Call Center ku Philipino adasintha kwambiri paulendo wapaulendo waku America yemwe akuyesera kukwera ndege ya KLM Codeshare ku Moscow. Regina Fernandez Ortaleza anatha kuchita zosatheka kwa Liana Cemenski, wokwera KLM wochokera ku Minneapolis, Minnesota, USA.

Skyteam Alliance inalephera, Delta Airlines idapereka chidziwitso cholakwika mwadala, KLM Code Share Partner Aeroflot inalephera, ndipo KLM Customer Service Agents ku Moscow anangokana kutenga nawo mbali pa nkhaniyi. Pamene Regina adatenga udindo wa KLM Call Center yomwe ili ku Philippines sanayankhe ndipo adatsimikizira Liana kuti adathawa kuchoka ku Moscow kupita ku Amsterdam. Tsopano Oyang'anira a KLM adazindikira izi ndipo adapereka imodzi mwazabwino kwambiri.

Makampani oyendayenda ndi zokopa alendo ndi makampani amtendere ndi abwenzi komanso ngwazi zambiri. Regina Ortaleza wothandizira makasitomala a KLM adalengezedwa kuti ndi ngwazi ya eTN monga tafotokozera m'nkhani ya eTN yofalitsidwa pa Julayi 8, 2019: Kodi Skyteam ndi Mgwirizano wa Airline osagwira ntchito? Regina ku KLM call center ku Manila ndiye eTN Hero

Lero wokwera wa KLM wopezeka m'nkhaniyo Mayi Cemenski, adatumiza kalata yochokera kwa Regina Ortaleza kupita eTurboNews kuti:

Dzina langa ndine Regina, ndine amene ndinakuthandizani paulendo wanu wochoka ku Mosco kupita ku Minneapolis pa 01Jun19 code code UROETM.

Ndikungofuna kukuthokozani chifukwa cha nkhani yomwe inalembedwa yonena za utumiki umene ndinali nanu pa foni. Ndikupepesa kuti zinatenga nthawi kukonza tikiti yanu panthawiyo, koma ndinali wokondwa kuti mwakwanitsa kufika paulendo wanu wothawa. Kodi mungakhale okoma mtima kunena kuti zikomo kwa Dymtro amene anali kwa mmodzi amene ndinalankhulidwa naye pa foni? Anandiuza za kupanga nkhani yokhudza ine ndi zomwe munakumana nazo. Chifukwa cha nkhaniyi, ndinasankhidwa ndi KLM kuti ndipereke mphoto ya Customer Experience ndipo anditumiza ku Netherlands kuti ndikalandire Mphotho ya Customer Experience.

Regina Ortaleza adalandira Mphotho ya Customer Experience ndi KLM yomwe idakhala mu eTurboNews Nkhani.

Ndikungofuna kuthokoza. Ndikukhulupirira kuti zonse zikuyenda bwino kwa inu.

Mtolankhani wa ku Honolulu wa eTN, Dmytro Makarov, yemwe amalankhula bwino Chirasha komanso adathandizira zomwe zidachitika kuchokera kuchipinda chankhani cha eTN adati: "Ndimakonda kuyamika Regina chifukwa cha mphotho yomwe wamuyenera. Nkhani yake inandibwezeretsanso chikhulupiriro changa chothandizira makasitomala andege komanso KLM/Air France monga membala wofunikira pamakampani athu odabwitsa. Regina ndi munthu yemwe akuyimira kunyada kwamakampani oyendayenda ndi zokopa alendo. Makampaniwa ndi odziwa zambiri komanso ntchito zamakasitomala. Regina ndi chitsanzo chowoneka bwino chomwe nthawi zina chimatengera gawo lowonjezera kuti pakhale kusiyana kwakukulu kwa apaulendo ndi kasitomala. ”

Wofalitsa wa eTN Juergen Steinmetz adati: "Ndili wokondwa kuti Regina adadziwika chifukwa cha zomwe adachita osati ndi ife komanso ndi KLM. Izi zimayika chizindikiro chofunikira kwa Dutch National Carrier za momwe amawonera kufunikira kwa ntchito yamakasitomala. Regina adayimira zabwino kwambiri, adapangitsa bizinesi yathu yonse kunyadira. Timamufunira zabwino.”

Zaka 100 za KLM. Zochitika zikuwonetsa, ndipo zomwe Regina adakumana nazo pagulu lazamalonda zinali zomwe sadzaiwala.

KLM Business Class: Zaka 100 zakuchitikira zikuwonetsa.