Maulendo opumula komanso zokopa alendo ndizosintha maloto kukhala zenizeni.
Khalani wapaulendo kufunafuna ulendo, uzimu, chidziwitso, kapena kupumula, apaulendo onse amalumikizidwa ndi zina zomwe zimafanana. Zina mwa izi ndi mfundo yakuti munthuyo wafunafuna izi, ndipo wasankha dera linalake. Malo amene amaiwala mfundo imeneyi adzatha. Ndipotu zilibe kanthu ngati Oyendawo akufunafuna nthaŵi yolodzedwa, kapena maloto atasandulika kukumbukira, mmene timachitira ndi munthuyo sizidzangoika maganizo a ulendowo komanso kufunitsitsa kwa munthuyo kubwerera. Zina mwazifukwa zazikulu zomwe apaulendo amapita kutchuthi ndikupumula, kufufuza malo atsopano, kapena kungosangalala. Chofunika ndikukumbukira kuti tili mu bizinesi ya kukumbukira. Ziribe kanthu kuti mumagwira ntchito yotani pa zokopa alendo ndikofunikira kukumbukira kuti ntchito yabwino yamakasitomala imadalira luso lathu lomvetsetsa zosowa za kasitomala komanso zomwe angatiuze. Momwemonso ntchito yabwino yamakasitomala imathandiza kupangitsa munthu aliyense kudzimva kuti ndi wapadera komanso wapadera; kuti sitisamala za mfundo yapansi komanso za nthawi yake yabwino kukumbukira kuti wopereka chithandizo amadziŵa bwino za zochitikazo ndipo amadziwa malo. Makasitomala athu satero, chifukwa chake khalani oleza mtima komanso omvetsetsa ndikuganiziranso ngati zinthuzo zikanasinthidwa momwe mungafune kuchitiridwa.
Kukuthandizani kuganizira za kasitomala anu Tourism Tidbits ikuwonetsa kuti muganizire zotsatirazi.
Dr. Peter Tarlow, Tourism & More Consulting. 5-16-12. Chithunzi cha Darrin Bush.
-Kuthandizira makasitomala sikungokhalira kumwetulira komanso kuchita ndi anthu ovuta, kumakhudzana mwachindunji ndi phindu lamakampani okopa alendo. Nthawi zambiri timayiwala kuti zokopa alendo ndi bizinesi ndipo bizinesi imazungulira phindu. Izi zikutanthauza kuti chithandizo chabwino chamakasitomala chikufunika pazambiri zokopa alendo. Tikayiwala kuti popanda makasitomala, zokopa alendo zimafa, timayiwala malamulo oyambirira a ntchito zokopa alendo.
-Makasitomala abwino ndi malonda otsika mtengo. Kumwetulira kapena kuchita zina zoonjezera sizimawononga ndalama zambiri kapena zochepa kwambiri, ndipo kasitomala amene akulandira chithandizo chabwino sangangoganizira zobwerera kumalowo kapena bizinesiyo, komanso akhoza kugwirizanitsa zochitika zabwino ndi mahotela kapena malo odyera ena omwe ali mbali ya chilolezo chomwecho. Pankhani ya mayendedwe, chisamaliro chabwino chingatanthauzidwe kukhala kukhulupirika kwamakasitomala ndi woyenda posankha kugwiritsa ntchito chonyamulira cha ndege kapena mzere wapamadzi.
-Kusauka kwamakasitomala ndikutsatsa kwaulere komanso kutsatsa kwa mpikisano wanu. Kusagwira ntchito bwino kwamakasitomala kungawononge mbiri yamakampani okopa alendo komanso kumalimbikitsa makasitomala kufunafuna malo ena ogona, malo osangalatsa, malo amisonkhano, ndi zoyendera. Kumbukirani kuti palibe amene akuyenera kugwiritsa ntchito malonda kapena ntchito yanu ndipo paulendo palibe chinthu ngati kukhala yekha. Kusintha kukhala kunyumba pafupifupi nthawi zonse ndi njira.
-Masiku ano, zinsinsi ndi zochepa ngati zilipo. Othandizira alendo ayenera kudziwa kuti ziribe kanthu zomwe angachite bwino (kapena molakwika) zidzathera pa malo ochezera a pa Intaneti. Izi zikutanthauza kuti tsopano pali cheke chachikulu pa otsatsa zokopa alendo. Wogulitsa akhoza kunena chinthu chimodzi, koma ngati malo ochezera a pa Intaneti akunena china chake kusiyana ndi kugulitsa malonda kungakhale kuwononga nthawi ndi ndalama.
-Alendo amatiweruza pazantchito zonse zamakasitomala. M'malingaliro a mlendo samangogula zoyendera, chipinda cha hotelo kapena chakudya. Munthuyo akugula zochitika zonse ndipo pamene chigawo chilichonse mu dongosolo lalephera, ndiye kuti dongosolo lonselo likhoza kuwonongeka.
-Amayang'ana malipiro athu ndipo tikulipidwa. Ngakhale kuti ngakhale mu utumiki wamakasitomala muli malire a zimene wopereka chithandizo ayenera kulekerera, kusakhulupirika koyambirira kuyenera kukhala kuti mosasamala kanthu za mmene kasitomala angakhalire wamwano ndi wofuna kukhala ndi maganizo abwino ndi aubwenzi ayenera kukhala choyamba chathu. Nthawi zambiri, mwano umabwera chifukwa chosowa mphamvu komanso kukhumudwa. Munthuyo akakhala wamwano dzifunseni kuti: Kodi mukanatani mukanakhala kuti munthuyo anali munthu ameneyo, kapena mukumvetseradi zimene munthuyo akunena?
-Kuthandizira makasitomala sikungomva; iyenera kukhala yokhazikika komanso yoyezeka. Palibe amene angayeze kumwetulira ndi chinenero cha thupi. Izi ndi mbali zofunika kwambiri za chisamaliro ndi kuchereza alendo. Komabe pali mfundo zina zomwe tingathe kuziyeza. Chochititsa chidwi n'chakuti magawo omwe sangayesedwe a kasitomala amapita patsogolo tikamawongolera magawo omwe angayesedwe a kasitomala. Zina mwa zoyezerazi ndi:
1 Kodi ntchito zathu zamakasitomala zimagwirizana bwanji? Kodi tingayembekezere ntchito yamakasitomala yomweyo kapena yabwinoko pafupipafupi kapena kodi kasitomala amadalira zofuna za woperekayo? Kodi pali mndandanda wazomwe zimapangidwira makasitomala abwino?
- Kodi ogwira ntchito amapereka chidziwitso chaukadaulo. Kodi ogwira ntchito amavala bwanji, kodi anthu amabwera kuntchito ali okonzeka bwino kapena mwauve kapena mwauve? Kodi amayankha makasitomala mwaulemu ndi mwaulemu?
- Ubwino wa chilengedwe kapena dera? Makasitomala amalumikizana momwe malo oyendera alendo, akhale hotelo, malo odyera kapena ngakhale ndege ikuwoneka ndi chisamaliro chabwino komanso chithandizo chamakasitomala choperekedwa. Dzifunseni kuti: Kodi mabafa ndi aukhondo? Kodi nyumbayi ikusonyeza kuti ndi yachikalekale? Kodi ndege, sitima, kapena basi ili ndi vuto ndi mipando yake?
- Ngakhale sitingathe kuyeza chifundo, titha kupanga mndandanda wazomwe muyenera kuchita ndi zomwe simuyenera kuchita. Malangizowa amathandiza wogwira ntchito kuweruza zomwe ayenera kuchita ngati dongosolo lalephera. Mwachitsanzo, kutengera momwe zinthu zilili nthawi yoyenera kuyankha komanso zomwe zingatengedwe kuti ndi zosavomerezeka.
-Zowona za munthu wapaulendo wapaulendo ndi wochita bizinesi. Malo amisonkhano nthawi zambiri samaweruzidwa ndi mtundu wa ntchito zomwe amapereka, komanso ndi mtundu wa ntchito zomwe mabizinesi awo a satana amapereka. Malo a msonkhano angakhale malo abwino kwambiri, koma ngati mahotela, mabwalo a ndege, ndi malo odyera akumaloko sapereka chithandizo chabwino kwa makasitomala malowa angazindikire posachedwa kuti msonkhanowo wasamukira kudera lina. Kumbukirani kuti mitundu yonse ya maulendo ndi zokopa alendo ndi gawo limodzi mwamafakitale ndipo ngati gawo limodzi la dongosololi litawonongeka dongosolo lonse likhoza kuyima.
ZOMWE MUNGACHITE PA NKHANIYI:
- In a like manner good customer service helps to make each person feel that he or she is unique and special; that we care not only about the bottom line but also about his or her good time remembering that the service provider is familiar with the circumstance and knows the location.
- A smile or doing a little something extra cost nothing or very little, and a customer who receives good service is not only likely to consider returning to that location or business but may well connect the positive experience with other hotels or restaurants that are part of the same franchise.
- Although even in customer service there are limits as to what a service provider should have to tolerate, the first default should be that regardless of how rude and demanding a customer can be a positive and friendly attitude should be our first priority.
