Egencia Imakulitsa Kutha Kwamacheza ndi Slack Integration

Egencia, nsanja yokhayo yaukadaulo ya B2B yotsimikizika, lero yalengeza kuphatikiza kwa ntchito yotumizirana mauthenga lochedwa ndi Egencia Chat pakompyuta komanso kudzera pa pulogalamu yam'manja ya Slack. Kuphatikiza uku ndi njira yokhayo yothetsera maulendo abizinesi yomwe imaphatikiza mphamvu zanzeru zopangapanga (AI) ndi kuphunzira pamakina (ML) ndi mwayi wapamodzi-mmodzi kwa alangizi odziwa kuyenda mkati mwa Slack. Mwezi watha, Egencia adachita pulogalamu yoyendetsa ndi makasitomala osankhidwa kuti ayese zomwe zikuchitika ndikupeza mayankho otheka kuti zochitikazo ziwonjezeke kukhazikitsidwa kwapadziko lonse lapansi kusanachitike.

Chiyambireni kukhazikitsidwa kwake mu 2019, Egencia Chat - wothandizira woyendetsedwa ndi AI wokhala ndi kukhudza kwamunthu - yakhala yopambana ndi makasitomala, ndikupeza chidwi +50 Net Promoter Score mu 2021. ndi matekinoloje a ML opatsa apaulendo abizinesi mayankho awoowo omwe ali ndi mwayi wodzipangira okha kusungitsa zapano, zam'mbuyomu, ndi zoletsedwa. Opitilira 75,000+ anali ndi macheza opitilira 125,000+ mu 2021, pafupifupi komanso ndi alangizi apaulendo a Egencia. 

Mabizinesi opitilira 600,000 padziko lonse lapansi amagwiritsa ntchito Slack. Egencia makasitomala omwe amagwiritsa ntchito chida chotumizira mauthenga amapindula ndi mayankho odalira pawogwiritsa ntchito, payekhapayekha akayambitsa Egencia Chat mu Slack. Apaulendo atha kugwiritsa ntchito chidachi kusintha masiku oyenda, pomwe oyang'anira maulendo amatha kuvomereza, kupempha zambiri, kapena kukana pempho losungitsa. Limaperekanso kusakatula masamba, kupereka zolemba zothandiza kuyankha mafunso osavuta. Chofunika kwambiri, zopempha zovuta kwambiri zimathandizidwa ndi akatswiri odziwa maulendo a Egencia omwe amapereka chithandizo m'zinenero 32. Thandizo la Virtual agent likupezeka m'zilankhulo zingapo ndi chithandizo chopezeka maola 24 patsiku, masiku 365 pachaka.

John Sturino, VP Product & Technology wa Egencia, adati: "Maulendo azamalonda akuchulukirachulukira mwachangu, ndipo kufulumira kwa kubwereraku kwadzetsa nkhawa pazachilengedwe zonse zomwe zimapangitsa kuti mafoni aziyimba kwambiri. Kuphatikizika kwathu kwa Slack ndi Egencia Chat sikunabwere nthawi yabwinoko pomwe apaulendo amafunikira zosankha zambiri zodzithandizira kwambiri. Tadzipereka kugwiritsa ntchito AI ndi ML kuti tipititse patsogolo nthawi zonse kukonza ndi kuyang'anira maulendo abizinesi panjira. Tikufuna kuti makasitomala athu azikhala ndi chidziwitso chosavuta komanso chosasinthika papulatifomu iliyonse yomwe akugwiritsa ntchito kale, ndipo Slack ndiye woyamba mwazinthu zambiri zomwe takonza kuti tikwaniritse izi. ”

Makasitomala oyendetsa ndege a Slack, Kristin Neibert, adati: "Magulu athu amagwiritsa ntchito Slack kuti azilumikizana. Kuwonjezera ntchito zomwe titha kukwaniritsa mkati mwa Slack kumabweretsa zolandirika. Ngati anzathu akugwiritsa ntchito Slack kukambirana za komwe mungakhale paulendo wantchito, titha kungosaka hotelo yabwino kwambiri mkati mwa Slack ndikusungitsa pamenepo. Ndipo ngati mapulani asintha, simuyenera kunyamula foni, kuyimitsa, kusewera tag ya foni, kapena kudikirira imelo yothandizira. Magulu athu amakonda kusavutikira komanso kuthekera kodzichitira okha ali panjira ndipo oyang'anira athu ali ndi chidaliro kuti zovuta zilizonse zidzathetsedwa ndi AI-powered virtual agent kapena Egencia travel consultant, zonse mkati mwa chida chomwe tikugwiritsa ntchito kale. .”

Egencia adzakhala pa Business Travel Show ku London pa booth G41 pa June 29-30, 2022.