"Ndikufuna kuyamika aliyense ku St. Maarten, 'Chilumba Chachiyanjano,' chifukwa chogwirizanitsa zochitika zopambanazi ndikuwonetsa kuchereza alendo komwe akupita, komanso kusonyeza kudzipereka kwawo komanso luso lawo lokulitsa ntchito zokopa alendo," adatero Michele Paige, CEO wa FCCA. . "Zinalinso zochititsa manyazi kuwona zomwe oyendetsa sitimayo amakhulupirira pazantchito yathu yolumikizira omwe akukhudzidwa ndi maulendo apanyanja kuti tipindule, zomwe zimatsimikiziridwa ndi kuchuluka kwamwambowo wamisonkhano yamunthu aliyense."
Zomwe zidachitika pa Okutobala 22-25, mwambowu udawonetsa njira zake zachinsinsi za zokambirana, misonkhano, ndi ntchito zochezera pa intaneti kwa omwe abwera nawo komanso oyang'anira apamwamba ochokera ku FCCA Member Lines, ndi chophatikizira chachikulu chamisonkhano yamunthu aliyense payekhapayekha kupyolera mu 940 preset. Misonkhano ya mphindi 15 yokonzedwa pakati pa opezekapo ndi oyang'anira maulendo apanyanja - kuwonjezeka kwa 34 peresenti kuposa mbiri yakale ya misonkhano 700 yomwe inakhazikitsidwa chaka chatha.
Momwe mungapititsire kupititsa patsogolo mapindu a kopita - ndi zigawo zonse - inali kutsogolo ndi pakati pa 'President/CEO & Ministers Roundtable' yomwe inali ndi akuluakulu aboma akuluakulu ndi gulu lalikulu la maulendo apanyanja omwe anaphatikizapo Christopher Ivy, CEO, Margaritaville at Sea; Richard Sasso, Wapampando, MSC Cruises USA; Harry Sommer, Purezidenti & CEO, Norwegian Cruise Line Holdings Ltd.; John Padgett, Purezidenti, Princess Cruises; ndi Michael Bayley, Purezidenti & CEO, Royal Caribbean International. Msonkhanowo udayang'ana kwambiri za zopindulitsa zomwe onse awiri, monga kugula ndi kupeza mwayi, kuphatikiza pazambiri zokopa alendo zomwe akuluakulu aboma angayankhe.
Akuluakuluwa adatenga nawo mbali pazochitika zina zambiri pamwambowu, kuphatikiza "Purezidenti Dinner" yoyamba yamwambowo - pomwe iwo ndi akuluakulu ena apamwamba adakhala ndi matebulo pazakudya ndi mbali yolumikizana ndi mabizinesi ndi omwe akukhudzidwa ndi komwe akupita - komanso msonkhano waukulu wamwambowo, "Purezidenti", pomwe adafotokoza zonse kuyambira mwayi womwe ulipo - kuphatikiza kubweza kunyumba, kukhala kwanthawi yayitali, kuchuluka kwa anthu, kuyenda kwanthawi yachilimwe, kuyimba foni pamadoko ambiri, ndi ntchito zakomweko komanso kupeza - kufikira zolinga zanthawi yayitali, monga kukwaniritsa net-zero. mpweya wa carbon, kuyang'ana pa mgwirizano ndi kukonzekera tsogolo labwino.
Sasso adaperekanso mwambo wotsegulira 'State of the Industry Address,' momwe adafotokozeranso kuchuluka kwa kayendetsedwe kake, kufunikira kwa mgwirizano ndi ntchito zomwe mabungwe monga FCCA amachita popanga ndi kulimbikitsa mgwirizanowu, komanso ubale wa St. Maarten ndi ulendowu. mafakitale ndi gawo lodziwika bwino muzokopa alendo.
"Ndizosangalatsa kukondwerera chikumbutso cha 30 cha chochitikachi, ndipo ndikukhulupirira kuti ndakhalapo kwa ambiri a iwo pazaka pafupifupi 50 za mgwirizano ngati FCCA Member Line Executive," adatero Sasso. "Ngakhale tikuwona kusintha kwakukulu kwamakampani kwazaka zambiri, nthawi zonse ndikofunikira kulumikizana ndi kumvetsetsana, ndipo FCCA ikupitilizabe kukhala patsogolo popereka mwayi wosinthana kofunika kwambiri."
Omvera onse omwe akuchita nawo nawo ntchito komanso oyang'anira adayitanidwa ku zokambirana zamwambo zamaphunziro, ndipo atasungitsa masabata ambiri mwambowu usanachitike pomwe chisangalalo chidakula ndikukulitsa mwayi wadongosolo lamphamvu komanso lolumikizana.
'The Total Guest Experience' idawonetsa momwe kupititsa patsogolo komwe mukupita kungakuthandizireni kuwonongera ndalama - kuwona momwe kopita ndi mabwenzi angasinthire malonda awo ndikusintha kusinthika kwamayendedwe apaulendo.
Moyendetsedwa ndi Adam Ceserano, Purezidenti, FCCA, gululi linaphatikizapo Marie McKenzie, Sr. Vice Prezidenti, Boma & Destination Affairs, Carnival Corporation & plc.; Albino Di Lorenzo, Sr. Vice President, Port Operations & Government, MSC Cruises USA; Dan Farkas, General Counsel & Chief Development Officer, Norwegian Cruise Line Holdings Ltd.; Melissa Morales, Sr. Mtsogoleri, Destination Development, Gulu la Royal Caribbean; Juan Trescastro, Wachiwiri kwa Purezidenti, Global Destinations, Virgin Voyages; ndi Kenneth Bryan, Minister of Tourism & Transport, Cayman Islands.
'Creation of a Successful Tour Product' idakambirana zomwe zimafunika kuti apange malo oyendera alendo omwe akugwirizana ndi zomwe makampani akufuna, ndikulowera munjira zomwe zikufunika kuti zithandizire oyenda panyanja atsopano komanso odziwa bwino ntchito, kuyambira kuzinthu zodziwika bwino zokopa alendo kupita ku malo ogulitsira. Moderated ndi Lee Kayley, Regional Shore Excursions Manager, Virgin Voyages & FCCA Shore Excursion Committee Chairman, gululi linaphatikizapo Sandra Neffgen, Mtsogoleri, Shore Excursions, AIDA Cruises; Priscilla Molina, Director, Product Development, Shore Excursions, Carnival Cruise Line; Hein Erasmus, Sr. Manager, Port Adventures & Destination Experiences, Disney Cruise Line; Melanie Carsjens, Mtsogoleri, Shore Excursion Operations & Product Development, Holland America Line & Seabourn; Melissa De La Cruz, Sr. Manager, Global Tour Operations, Royal Caribbean International; ndi Kelly Hubbard, Director, Product Development, Windstar Cruises.
Chochitikacho chinawonetsanso mapanelo apadera apadera omwe amatsogoleredwa ndi ogwira nawo ntchito ochita bwino komanso ogwira nawo ntchito omwe akufuna kugawana luso lawo, kuphatikizapo 'Best Practices - Get the Most from FCCA Conference' motsogoleredwa ndi Beth Hatt ndi Melanie Colpitts a Aquila Center for Cruise Excellence; 'Kupeza Niche Yanu - Malo Opitako ndi Ma Port Operations' ndi Tom Spina, Wachiwiri kwa Purezidenti, Tour Development, Cruiseport Destinations; ndi 'The Power of Social Media' zoperekedwa ndi Bevan Springer of Marketplace Excellence.
Kuphatikiza apo, opezekapo atha kutsata oyang'anira apaulendo nthawi zambiri zochezera pa intaneti, kujowina nawo m'malo osavuta kuti apange bizinesi ndi maubwenzi pomwe akuwonetsa chikhalidwe ndi mbiri yosaiwalika ya St. Maarten. Malowa ndi anthu ake adatsogola kwambiri kuti awonetse malonda ake ndi zokopa alendo kwa anthu otchuka, kuphatikiza maulendo apadera, kuyendera malo, ndi misonkhano ndi oyang'anira apaulendo.
"Makampani a Port ndi oyenda panyanja akhala ndi ubale wabwino kwa nthawi yayitali, ndipo chochitikachi chikuwunikira mgwirizanowu ndikuwonetsa zatsopano zathu zambiri ndi zinthu zomwe zidapangidwa kuti zigwirizane ndi zomwe anthu oyenda panyanja zomwe zimasintha nthawi zonse," atero a Alexander Gumbs, CEO wa Port St. Maarten. "Zowonadi, kuchititsa Msonkhanowu kumatipatsanso mwayi wosangalatsa oyang'anira maulendo apanyanja monga momwe timachitira apaulendo kuti tikope alendo ambiri."
"Ndife onyadira kuchititsa mwambowu ndikuwonetsa kudzipereka kwathu pakuwonjezera phindu la zokopa alendo kwa anthu athu," adatero Minister of Tourism Grisha Heyliger-Marten. "Kutulutsidwa kwa kafukufuku wa zachuma ku BREA kunali koyenera monga chifukwa chinanso chomwe tidadumphira chikhulupiriro ichi ndipo tili ndi chidaliro kuti tipeza madalitso m'tsogolomu."
Florida-Caribbean Cruise Association (FCCA)
Idapangidwa mu 1972, FCCA ndi bungwe lopanda phindu lomwe limayimira zokonda zamakampani oyenda panyanja komanso magawo azinsinsi komanso aboma komwe amapita. Pomanga maubale a mayiko awiriwa ndi omwe akuchita nawo ntchito zokopa alendo komanso kuwapatsa mwayi woti agwire ntchito ndi oyang'anira a mamembala ake, FCCA imathandizira kuti mbali zonse ziziyenda bwino.