Hilton ayambitsa chatbot ya AI yothandizira makasitomala

Hilton ayambitsa chatbot ya AI yothandizira makasitomala
Hilton ayambitsa chatbot ya AI yothandizira makasitomala

Hilton lero alengeza zotsatira za mpikisano womwe watenga mwezi umodzi pakupanga mawonekedwe ake atsopano a katuni a AI chatbot - gawo limodzi lofuna kupatsa "moyo" ku macheza ake amakasitomala a AI omwe angokhazikitsidwa kumene ndi avatar yodziwika bwino. Change Chen kuchokera ku DoubleTree yolembedwa ndi Hilton Shiyan adatenga mphotho yayikulu, pomwe Issa Li wochokera ku Waldorf Astoria Shanghai pa Bund ndi Vicky Li waku Hilton Chengdu adatenga malo achiwiri ndi achitatu motsatana. Mpikisanowu, womwe udali wotsegukira kwa alendo onse ndi mamembala a Gulu la Hilton, adakopa chidwi chambiri kuchokera kumakampani, pafupifupi 60 peresenti ya mapangidwe omwe adaperekedwa ndi alendo a Hilton.

Change Chen, yemwe amachita bwino kwambiri pakupanga zojambulajambula komanso amakonda kupenta, ananena mosangalala kuti, “Ndinkafuna kumasulira kuchereza kwaubwenzi kwa Hilton ndi munthu wosavuta komanso wokongola. Ndikukhulupirira kuti 'Xiao Xi', yemwe amakonda kwambiri moyo komanso kuyenda, atha kupatsa alendo athu ndi anzathu chisangalalo komanso chithandizo ngati mnzathu wofunika kwambiri paulendo. "

Wendy Huang, Wachiwiri kwa Wachiwiri kwa Purezidenti ndi Woyang'anira Zamalonda, Hilton Greater China & Mongolia, adati, "Kupanga zatsopano pakompyuta ndi imodzi mwazinthu zazikulu zisanu ku China. Kukhala kampani yoyamba yochereza alendo padziko lonse lapansi kuyambitsa chatbot yamakasitomala ya AI ku China ndi chizindikiro chodziwikiratu kuti tadzipereka kwa alendo athu komanso msika. M'nthawi ya mliri wapambuyo pa mliri, alendo amadalira kwambiri ntchito zapaintaneti ndi zothandizira kuti asankhe kopitako ndi zinthu zomwe amagulitsa kuti athe kukhala ndi zochitika zapaintaneti. Ogwiritsa ntchito amakonda kukhulupirira zidziwitso zovomerezeka kuchokera pamapulatifomu a digito omwe ali ndi mabizinesi, ndipo Xiao Xi wapatsidwa moyo pakadali pano kuti athe kuthana ndi izi popatsa alendo athu chidziwitso chosavuta pa intaneti poyenda. ”

Wobadwa pa February 19, 2020, "Xiao Xi", chochezera choyamba chamakasitomala cha Hilton cha AI, amapatsa mamembala a Hilton Honors ndi alendo onse malo ofulumira komanso osavuta opangira upangiri wapaulendo. Mamembala a Honours ndi alendo atha kufunsa Xiao Xi mafunso osiyanasiyana okhudzana ndi maulendo monga zambiri za hotelo, nyengo yakumaloko, kuwunika kwa Hilton Honours ndi kukwezedwa. Xiao Xi amatha kupereka upangiri wowonjezera paulendo ndipo amasangalatsa alendo pamaulendo awo mosalekeza popereka malingaliro ndi malangizo anzeru kudzera mumaphunziro ozama.
Chiyambireni kukhazikitsidwa kwake mu February, Xiao Xi wayankha mafunso opitilira 50,000 amakasitomala, ndi 94 peresenti yokhutiritsa makasitomala, yomwe imaposa momwe amagwirira ntchito pa ma chatbot wamba a AI. Pakadali pano, Xiao Xi ikupezeka 24/7 kudzera pa Hilton China mapulogalamu am'manja - kuphatikiza iOS, Android, ndi WeChat Mini Program.

Pamene ikutsatira njira zake zamakono zamakono, Hilton wakhalabe wodzipereka kuti apange zochitika zapadera zapaintaneti kwa alendo. Kuti akwaniritse zofuna zawo zomwe zimasintha komanso zosiyanasiyana, Hilton wakhala akuyang'ana njira ndi nsanja zosiyanasiyana zomwe zingapatse alendo mwayi wodziwa bwino pa intaneti. Hilton anayamba kugwira ntchito ndi nsanja zazikulu za OTA ku China kuti apereke zina zowonjezera makasitomala pa intaneti mu 2017; adayambitsa pulogalamu ya Chinese Hilton Honours mu 2018; ndipo adatsegula sitolo ya Hilton corporate flagship pa Fliggy mu 2019. Kuyambitsidwa kwa Xiao Xi tsopano kumapereka nsanja yowonjezera pa intaneti kuti apereke ntchito zapadera kwa alendo.

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