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Hilton ayambitsa chatbot ya AI yothandizira makasitomala

Hilton ayambitsa chatbot ya AI yothandizira makasitomala
Hilton ayambitsa chatbot ya AI yothandizira makasitomala

Hilton lero yalengeza zotsatira za mpikisano wa mwezi umodzi wopanga zojambula zatsopano za AI chatbot - gawo limodzi lofuna kupatsa "moyo" kwa chatbot yake yatsopano yothandizira makasitomala ya AI ndi avatar yosangalatsa. Change Chen kuchokera ku DoubleTree wolemba Hilton Shiyan adalandira mphotho yayikulu, pomwe Issa Li wochokera ku Waldorf Astoria Shanghai pa Bund ndipo Vicky Li waku Hilton Chengdu adatenga malo achiwiri ndi achitatu motsatana. Mpikisanowu, womwe alendo onse ndi mamembala a gulu la a Hilton adalandira, udakopa chidwi cha akatswiriwa, pafupifupi 60% yazoperekedwa ndi alendo a Hilton.

Sinthani Chen, yemwe amapambana zojambulajambula komanso wokonda kujambula, anati mosangalala, "Ndidafuna kutanthauzira kuchereza kwa a Hilton ndimunthu wosavuta, wokongola. Ndikukhulupirira kuti 'Xiao Xi', wokonda moyo komanso kuyenda, atha kupatsa alendo ndi anzathu chilimbikitso komanso chithandizo ngati mnzake wofunikira woyenda naye. ”

Wendy Huang, Wachiwiri kwa Wachiwiri kwa Purezidenti ndi Woyang'anira Zamalonda, a Hilton Greater China & Mongolia, adati, "Kupanga zinthu za digito ndi imodzi mwanjira zisanu zofunika kwambiri ku China. Kukhala kampani yoyamba kuchereza alendo padziko lonse kuyambitsa chatbot yaku AI ku China ndichizindikiro chotsimikiza kuti ndife odzipereka kwa alendo athu ndi msika. M'nthawi ya mliriwu, alendo amadalira kwambiri ntchito zapaintaneti ndi zinthu zina kuti asankhe malo oyendera ndi zinthu kuti athe kukhala ndi zokumana nazo kunja kwa intaneti. Ogwiritsa ntchito amakonda kukhulupirira zodalirika kuchokera kuma nsanja omwe ali ndi mabizinesi, ndipo Xiao Xi wapatsidwa moyo pakadali pano kuti athane ndi izi pomwe akupatsa mwayi alendo athu pa intaneti ali paulendo. ”

Wobadwa pa February 19, 2020, "Xiao Xi", macheza oyamba a AI ku Hilton chatbot, amapatsa mamembala a Hilton Honours ndi alendo onse mwayi wofulumira komanso wosavuta woyimilira maupangiri apaulendo. Mamembala a Honours ndi alendo atha kufunsa Xiao Xi mafunso osiyanasiyana okhudzana ndi mayendedwe monga zambiri zama hotelo, nyengo yakomweko, kuwunika kwa Hilton Honours ndikufotokozera. Xiao Xi amatha kupereka upangiri wowonjezera paulendo ndipo amasangalatsanso alendo pamaulendo awo popitiliza kupereka malingaliro ndi malangizo anzeru kudzera pakuphunzitsa mwamphamvu.
Chiyambireni kukhazikitsidwa mu February, Xiao Xi wayankha mafunso opitilira 50,000 94 a kasitomala, omwe ali ndi 24% yokhutira ndi makasitomala, zomwe zimaposa magwiridwe antchito onse a AI chatbot. Pakadali pano, Xiao Xi ikupezeka 7/XNUMX kudzera pa mapulogalamu a mafoni a Hilton China - kuphatikiza iOS, Android, ndi WeChat Mini Program.

Pomwe ikutsatira njira zake zatsopano zamagetsi, a Hilton adakhalabe odzipereka pakupanga alendo pa intaneti mwapadera. Kuti akwaniritse zofuna zawo zomwe zimasinthasintha komanso zosiyanasiyana, a Hilton akhala akuyang'ana njira zosiyanasiyana ndi nsanja zomwe zingapatse alendo mwayi wopanda cholakwika pa intaneti. Hilton adayamba kugwira ntchito ndi mapulatifomu akuluakulu a OTA ku China kuti apereke zowonjezera kwa makasitomala pa intaneti ku 2017; yakhazikitsa pulogalamu ya Chinese Hilton Honors mu 2018; ndipo adatsegula malo ogulitsira a Hilton ku Fliggy mu 2019. Kuyambitsidwa kwa Xiao Xi tsopano kumapereka njira yowonjezera pa intaneti yoperekera alendo alendo.

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