Contact Center Software Market: Kusanthula Kwamakampani Padziko Lonse, Magawo, Osewera Opambana, Oyendetsa ndi Zoyenda mpaka 2024

Waya India
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Selbyville, Delaware, United States, Novembala 4 2020 (Wiredrelease) Global Market Insights, Inc -:Gawo la Interactive Voice Response (IVR) limalamulira msika wamapulogalamu olumikizirana ndipo lidapitilira 15% ya gawo la msika mu 2017. ya mafoni a m'manja opangidwa ndi makasitomala alowa m'malo mwa IVR yozikidwa pamawu ndiukadaulo wa IVR. Pulatifomu yosinthirayi imalola makasitomala kukhudza zowonera pazenera ndikupeza mayankho ofunikira m'malo modikirira IVR yachikhalidwe kuti iwerenge zosankha zosafunikira zomwe makasitomala amafunikira. Pulogalamuyi ya IVR yowoneka bwino imagwira pafupifupi 75% ya mafoni othandizira makasitomala potero amasintha magwiridwe antchito a malo olumikizirana ndikupangitsa kusangalatsa kwamakasitomala.

Ntchito zoyendetsedwa zamapulogalamu olumikizirana zikukula mwachangu ndipo zikuyembekezeka kukula pa CAGR yopitilira 21% panthawi yolosera. Popereka chidziwitso choyenera komanso luso lofunikira kuti apange matekinoloje ofunikira a pulogalamu yolumikizirana, opereka chithandizo omwe amayendetsedwa amawonjezera luso lamakasitomala pogwiritsa ntchito zinthuzo moyenera. Othandizira omwe amayendetsedwa amakhazikitsa nthawi zonse zosintha zamapulogalamu zomwe zimalumikizidwa ndi malo olumikizirana, kuwonetsetsa kuti ma seva olumikizirana ndi otetezedwa ndikusinthidwa munthawi yake, ndikuyendetsa kufunikira kwa msika wamapulogalamu.

Pezani zitsanzo za kafukufukuyu @ https://www.decresearch.com/request-sample/detail/2972

Contact Center Software Market ikuyembekezeka kupitilira USD 40 biliyoni pofika chaka cha 2024. Kukula kwakufunika kokwaniritsa zofunika zamakasitomala, kupita patsogolo kwaukadaulo pankhani yophunzirira makina, AI, ndi IoT, komanso kukwera kophatikizana ndi malo ochezera a pa Intaneti ndizinthu zazikulu zomwe zimayendetsa. kukula kwa msika wapadziko lonse lapansi wapadziko lonse lapansi. Kufunika kochulukira kwa mayankho a mapulogalamu okhudzana ndi mitambo ndi makampani osiyanasiyana kuphatikiza BFSI, chisamaliro chaumoyo, IT & Telecom, kuyenda ndi kuchereza alendo, komanso mabungwe aboma alinso ndi zotsatira zabwino pamsika.

Makina opangira ma contact Center amathandiziranso kukula kwa msika wamapulogalamu olumikizana nawo. Njira yodzipangira yokha imabweretsa njira zodzithandizira pothandizira nsanja yamakasitomala kuti ipangitse zovuta zapakatikati, kulola othandizira olumikizana nawo kuti aziyang'ana pazochita zovuta komanso zamtengo wapatali. Izi zimathandizanso mabungwe kupulumutsa ndalama ndikukulitsa zokolola zonse zabizinesi limodzi ndi chidziwitso chamakasitomala owonjezera.

Njira yogwiritsira ntchito mtambo ikuyenera kuwerengera pafupifupi 29% ya msika pofika chaka cha 2024. Mtundu wamtambo umapereka malo olumikizirana nawo njira zosiyanasiyana komanso matekinoloje aposachedwa omwe amatha kukulitsa othandizira m'mwamba ndi pansi monga momwe amafunira. Imachepetsanso ndalama zothandizira ndikuchotsa ndalama zomwe zimaperekedwa pakukweza, kuwonetsetsa kuti bizinesi ikuyenda bwino ndikukula mwachangu mu ROI. Amapereka mawonekedwe otsiriza, kupatsa ogwira ntchito ndi makasitomala mndandanda watsatanetsatane wa mbiri yakale, ma dashboard a nthawi yeniyeni, ndi machitidwe ndi zida zoyendetsera bwino. Izi zimapatsa mabungwe chidziwitso chofunikira, kuwalola kuchitapo kanthu kuti akwaniritse zomwe makasitomala akusintha.

Gawo lamakampani oyendayenda ndi kuchereza alendo likuyembekezeka kukula pa CAGR yopitilira 16% panthawi yolosera. Kugwiritsa ntchito mapulogalamu olumikizana nawo kukuchulukirachulukira m'makampaniwa chifukwa amapereka makasitomala odzichitira okha kwa okwera patsamba la kampaniyo kapena amagwiritsa ntchito njira zina zolumikizirana kuphatikiza macheza ndi malo ochezera. Kusunga kulumikizana bwino pakati pa malo olumikizirana, zolipiritsa, zotsatsa, ndi madipatimenti ofananirako kuti apereke chidziwitso chamakasitomala ndikukulitsa kukula kwa msika wamapulogalamu olumikizana nawo. Kuphatikiza apo, makampani ochereza alendo akusintha mwachangu kuchoka pamapulogalamu olumikizirana nawo pamalopo kupita ku mayankho okhazikika pamtambo chifukwa cha zopindulitsa zomwe zimaphatikizidwa nawo. Mwachitsanzo, mu Julayi 2016, kampani yochereza alendo padziko lonse lapansi idatenga inContact's mtambo wolumikizana ndi makasitomala. Yankho lamtambo la omnichannelli lithandizira kampaniyo kuti ikwaniritse zotsatira zabwino zamabizinesi.

Msika waku Latin America contact Center ukuyembekezeka kuwoloka $ 3 biliyoni panthawi yolosera. Kukula kwa chigawochi kumabwera chifukwa cha kukwera kwa matekinoloje atsopano kuphatikiza cloud computing, kuzindikira mawu, analytics, ndi AI kutsagana ndi chiwonjezeko cha kufunikira kwamakasitomala owonjezera. Magulu osiyanasiyana am'makampani kuphatikiza azachipatala, kulumikizana ndi matelefoni, ndi ogulitsa akugulitsa msika waku Latin America contact Center software kuti apereke chidziwitso cholankhulana ndi omnichannel kwa makasitomala ake. Kukhazikitsidwa kwa malo olumikizirana ndi mitambo m'derali kudakali pachimake pomwe chitukuko chachikulu chikuchitikira makamaka ku Argentina, Brazil, Mexico, Chile, ndi Peru. Kukhazikitsidwa kwake kukuyembekezeka kukula panthawi yanenedweratu, makamaka m'magawo a Colombia ndi Costa Rica, ndikuyendetsa kukula kwa msika wamapulogalamu.

Pempho lofuna kusintha @ https://www.decresearch.com/roc/2972

Avaya, Cisco, Five9, Huawei Technologies, BT, ndi 8×8 ndi ena mwa ogulitsa otchuka pamsika wamapulogalamu apakompyuta. Osewera ena odziwika ndi Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, ndi Vocalcom. Kuphatikizika ndi kupeza ndi njira zazikulu zomwe osewera amatengera kuti azitha kupikisana nawo pamsika. Mwachitsanzo, mu Seputembala 2018, Twilio idapeza kampani yolumikizirana ndi Ytica yomwe cholinga chake ndi kukulitsa malo ake pamsika wopindulitsa kwambiri.

Zamkatimu (ToC) za lipotilo:

Mutu 3. Contact Center Software Market Insights

3.1. Chiyambi

3.2. Gawo lazogulitsa

3.3. Mawonekedwe amakampani, 2013-2024

3.4. Contact center software ecosystem analysis

3.4.1. Lumikizanani ndi opereka mapulogalamu apakati

3.4.2. Lumikizanani ndi opereka malo

3.4.3. Lumikizanani ndi chigawo chapakati

3.4.4. Ogulitsa

3.4.5. Ogwiritsa ntchito

3.5. Kusanthula kamangidwe ka mapulogalamu apakati

3.6. Lumikizanani pakati mapulogalamu evolution

3.7. Zipangizo zamakono ndi zatsopano

3.7.1. Artificial Intelligence (AI) ndi kuphunzira pamakina

3.7.2. Ukadaulo wokhazikika pamtambo

3.7.3. Deta yayikulu ndi kusanthula kwamtsogolo

3.8. Malo owongolera

3.8.1. European Contact Center Standard (ECCS)

3.8.2. General Data Protection Regulation (GDPR)

3.8.3. Financial Industry Regulatory Authority (FINRA)

3.8.4. Payment Card Industry Data Security Standard (PCI DSS)

3.8.5. Health Insurance Portability and Accountability Act (HIPAA)

3.8.6. Telemarketing Sales Rule (TSR)

3.8.7. California Online Privacy Protection Act (CalOPPA)

3.9. Makampani amakhudza mphamvu

3.9.1. Oyendetsa kukula

3.9.1.1. Kuwonjezeka kwakufunika kwa automation of contact center solutions

3.9.1.2. Kuwonekera kwa kulumikizana kwa omnichannel

3.9.1.3. Kuchulukitsa kutengera ma social media ndi makasitomala

3.9.1.4. Kupita patsogolo kwamatekinoloje aposachedwa kuphatikiza IoT ndi AI

3.9.1.5. Kukula kutengera njira zothetsera ma cloud-based contact center

3.9.2. Zovuta Zamakampani ndi Zovuta

3.9.2.1. Ndalama zoyambira zapamwamba komanso kuphatikiza zovuta

3.9.2.2. Kulephera kukwaniritsa kuyimba koyamba kocheperako komanso kuwongolera liwiro lakuyankha

3.10. Kusanthula kwa Porter

3.10.1. Kuopseza olowa atsopano

3.10.2. Kuopseza olowa m'malo

3.10.3. Kukambirana mphamvu za wogula

3.10.4. Kukambirana mphamvu za supplier

3.10.5. Mpikisano wamakampani

3.11. Kusanthula kwa PESTEL

3.12. Kusanthula kuthekera kwakukula

Mutu 4. Competitive Landscape, 2017

4.1. Chiyambi

4.2. Kusanthula kwampikisano kwa osewera ofunika pamsika

4.2.1. Avaya

4.2.2 Cisco

4.2.3. Asanu9

4.2.4. Huawei Technologies 

4.2.5. 8 × 8

4.3. Kusanthula kwampikisano kwa ogulitsa ena otchuka

4.3.1. Fenero

4.3.2. Nixxis

4.3.3. Solgari

4.3.4. Top Down Systems

Sakatulani zonse Zamkatimu (ToC) za lipoti la kafukufuku @ https://www.decresearch.com/toc/detail/contact-center-software-market

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