Dinani apa kuti muwonetse zikwangwani ZANU patsamba lino ndikulipira kuti mupambane

Airlines Nkhani Zachangu USA

Southwest Airlines ikupereka $ 2 biliyoni kuti ipange ndalama ndi chisinthiko

Southwest Airlines Co., lero yapereka Mphotho ya 2022 ya JD Power for Highest Customer Satisfaction pakati pa onyamula Economy ku North America, yalengeza masitepe otsatirawa mu dongosolo lake lobweretsa m'badwo wotsatira wa Customer Experience pakuyenda ndi Southwest Airlines, kupyolera mu madola oposa mabiliyoni awiri ndalama zomwe anakonza. Izi zidapangidwa kuti zithandizire komanso kuchepetsa maulendo a Makasitomala—kuyambira paulendo wosungitsa, kupita ku eyapoti, komanso kuwulutsa ndege—kumapereka mwayi kwa Makasitomala osangalatsa kwambiri, ochita bwino komanso opindulitsa.

Paulendo wopitilira wopititsa patsogolo Kukumana ndi Makasitomala, Kumwera chakumadzulo kunavumbulutsa zomwe zalonjeza ku:

  • Bweretsani kulumikizidwa kowonjezereka kwa WiFi m'ndege;
  • Ikani madoko amagetsi aukadaulo aposachedwa kuti muzitha kulipiritsa zida zanu pampando uliwonse;
  • Perekani nkhokwe zokulirapo zokhala ndi malo ochulukirapo komanso mwayi wosavuta kunyamula zinthu;
  • Yambitsani gulu latsopano lotha kusintha komanso mtengo wake, Wanna Get Away Plus™;
  • Yambitsani zosankha zambiri zosangalatsa komanso zosankha zambiri zotsitsimula mu kanyumba; ndi,
  • Yambitsani maluso atsopano odzichitira nokha kuti mukhale omasuka pakuchita bizinesi ndi Kumwera chakumadzulo, kupindulitsa Ogwira Ntchito ndi Makasitomala.

“Simungasiye kugwira ntchito kuti mukhale bwino, ndipo monga momwe Woyambitsa wathu wokondedwa Herb ananenera motchuka kuti, 'Ukapuma, udzapeza munga m'matako ako!' Tili ndi mbiri yayitali komanso yonyadira yopereka Utumiki Wodziwika Kwamakasitomala komanso Kuchereza alendo, ndipo tili ndi mapulani olimba mtima komanso ndalama zambiri kuti tipititse patsogolo komanso kupititsa patsogolo zochitika zakumwera chakumadzulo, "atero a Bob Jordan, Chief Executive Officer. "Pamene tikupitiriza kulandira Makasitomala okhulupilika ndikupambana atsopano, zoyesayesa izi, kuphatikiza ndi Anthu abwino kwambiri pamakampani, zimathandizira Cholinga chathu cholumikizira anthu ku zomwe zili zofunika kwambiri pamoyo wawo kudzera paulendo wapandege waubwenzi, wodalirika komanso wotsika mtengo. .” 

Kudzipereka ku Kulumikizana

"Pamwamba pa mndandanda wathu ndikupatsa Makasitomala athu kulumikizana kodalirika mlengalenga kuzinthu zomwe zili zofunika komanso zopezeka kwa iwo pansi," atero Ryan Green, Wachiwiri kwa Purezidenti ndi Chief Marketing Officer. "Tikuyika ndalama zathu pakulumikizana kwathu ndi bandwidth yomwe ikupezeka kwa Makasitomala aliyense ndiukadaulo wapamwamba womwe ukukhazikitsa pagulu lathu lomwe lilipo, njira yosinthira ogulitsa athu a WiFi pazotengera zomwe zikubwera, ndikulumikiza Makasitomala akumwera chakumadzulo kuti akhale pampando kuti awasunge. zonyamulidwa pamene zili mumlengalenga.”

  • Kumwera chakumadzulo akukweza zida za WiFi pazombo zomwe zilipo kale zokhala ndi zida zaposachedwa kwambiri za Anuvu zomwe zimatha kupititsa patsogolo liwiro ndi bandwidth mpaka nthawi 10 zomwe zidalipo pano.
  • Mapulani ndi akuti zida za m'badwo waposachedwa wa Anuvu zizikwera ndege 50 zogwira ntchito kumapeto kwa Meyi, ndi ndege zokwana 350 zomwe zakonzedwa kumapeto kwa Okutobala.
  • Kuyesa zida zokwezera za WiFi tsopano kukuchitika m'njira zina zakumadzulo kwa US Monga gawo la mayeso, Kumwera chakumadzulo akupereka WiFi yaulere kwa Makasitomala onse pamaulendo osankhidwa kuti amvetsetse momwe zida zotsogola zimagwirira ntchito ndi Makasitomala ambiri omwe amagwiritsa ntchito zida nthawi imodzi. .
  • Pamodzi ndi ubale wake ndi wopereka cholowa cha Anuvu, Kumwera chakumadzulo posachedwapa adachita mgwirizano ndi kampani yotsogola kwambiri yolumikizira ma satelayiti Viasat kuti ipereke intaneti yapamwamba kwambiri komanso ma pulogalamu apawayilesi apawailesi yakanema pa ndege zomwe zangoperekedwa kumene kuyambira kumapeto kwa chaka chino.

Kumwera chakumadzulo kunachita upainiya ku khomo ndi khomo mu 2010, kukhala ndege yoyamba ku United States kupereka maulumikizidwe a satellite pamaulendo apanyumba. Ukadaulo wa m'badwo woyamba udabweretsa TV yaulere yamoyo, yowonetsedwa pazida zapayekha. Ndegeyo ikupitilizabe kuyika ndalama zambiri pazogulitsa zake za WiFi zomwe cholinga chake ndi kukwaniritsa zoyembekeza zamakasitomala.

Kulumphira Ku Mphamvu Zaposachedwa Zapampando

Kumwera chakumadzulo akukonzekera kukhazikitsa madoko aposachedwa a USB A ndi USB C pampando uliwonse mundege, ndi njira yopulumutsira malo yomwe singasokoneze chipinda cha miyendo. Ndege ikukonzekera kubweretsa kumasuka komanso kuthekera kwatsopano kumeneku pa ndege ya 737 MAX kuyambira koyambirira kwa 2023.

"Kutha kusunga zida zanu zili ndi chambiri mukalumikizidwa ndi kuwuluka ndi pempho lomwe takhala tikulimva nthawi zonse pokambirana ndi Makasitomala athu," adatero. Tony Roach, Wachiwiri kwa Purezidenti wa Zomwe Makasitomala akumana nazo komanso maubale amakasitomala. "Pokhala ndi zambiri zomwe Makasitomala athu amakonda kuchita bizinesi ndi Kumwera chakumadzulo, timangokhalira kumvera Ogwira Ntchito ndi Makasitomala athu kuti tipeze mwayi wowongolera, ndipo ndife okondwa kugawana nawo nkhani zina ndi zosintha zantchito yomwe ikuchitikayi."

Dikirani…pali zambiri!

  • Bin apa, bin apo: Pamodzi ndi lonjezo lake lodziwika bwino la "Bags Fly Free" lomwe limapatsa Makasitomala aliyense yemwe ali m'ndege yakumwera chakumadzulo mwayi woti ayang'ane matumba awiri kwaulere (kulemera kwake ndi kukula kwake kumagwira ntchito), wonyamulirayo akupanga malo mnyumbamo zinthu zonyamulira zomwe zili ndi nkhokwe zazikulu zam'mwamba zomwe nazonso. bweretsani njira zosavuta zosungira ndikubweza katundu m'boti. Zotengera zazikuluzikulu zitha kutumizidwa kundege kuyambira kumayambiriro kwa chaka chamawa.
  • Pa intaneti, osati pamzere: Kugwira ntchito kwatsopano pamapulatifomu a digito ndi ma kiosks apabwalo la ndege kumapatsa Makasitomala kuthekera kothana ndi zomwe anthu wamba akufuna ndikuwathandiza kuyenda bwino kuchokera panjira kupita ku zipata. Pofika kumapeto kwa chilimwe cha 2022, Makasitomala azitha kugula malo Okwezeka a Boarding A1-A15 (akapezeka) pazida zawo zam'manja popanda kuyimirira pamzere pa eyapoti. Komanso chayandikira, kuthekera kowonjezera anthu oyenda pa intaneti akamasungitsa pa intaneti, ndipo kampani yandege posachedwapa idawonjeza malo ochezera a ana pazida zodzichitira okha. Kuyambitsa njira zambiri zodzithandizira kumakulitsa kuyesetsa kwa wonyamula kuti achepetse nthawi yodikirira ndikusintha kwapaintaneti kosavuta komanso kosavuta; kusintha kwaposachedwa kwachepetsa kufunikira kwa Makasitomala kuyimba foni kuti asinthe maulendo apandege, ndipo kenaka kuchepetsa nthawi yodikirira kuti Oimira Kumadzulo Kumadzulo apezeke zambiri za Hospitality ndi Customer Service.
  • Kusinthasintha kwina kumatenga ndege: Mtengo wowonjezera womwe wonyamulirayo adalengeza kale, Wanna Get Away Plus, akuyembekezeka kupezeka kwa Makasitomala kumapeto kwa mwezi uno, kubweretsa luso latsopano losamutsa ndalama zoyendera.1 ndi kutsimikizira kusintha kwa tsiku lomwelo2 kumpando womwe ulipo paulendo wosiyana pakati pa komwe umachokera ndi komwe ukupita, popanda kusintha kokwera mtengo. Kumwera chakumadzulo kumaperekanso njira zingapo zolipirira zovomerezeka, komanso kumapereka chidziwitso cha Akaunti Yanga pamawonekedwe ogwirizana ndi mafoni pamapulatifomu amtundu wa onyamula. 
  • Kusakaniza izo: Powonjezera pazakumwa zochulukirapo zokhala ndi zosankha zingapo za mowa, zopereka zowonjezera zotsitsimula zidzayamba chilimwechi ndi Bloody Mary Mix, kutsatiridwa ndi malo odyera okonzeka kumwa mu September, pamodzi ndi zosankha zatsopano za Hard Seltzer, ndi Rosé.3 Kumwera chakumadzulo kukulitsanso malo ake osangalatsa a inflight kuchulukitsa kuwirikiza kawiri kuchuluka kwa makanema aulere omwe akupezeka pakutha kwa chaka ndipo kubwera mochedwa Meyi adzasintha tracker ya ndege kuti ipereke mawonedwe a 3-D omwe amapereka zidziwitso zandege komanso maupangiri otengera komwe mukupita kutengera momwe mukuwulukira. ulendo.

"Timamvera Makasitomala athu, ndipo kuzindikira kwawo kumatithandiza kukwaniritsa ndikupitilira zomwe akuyembekezera," adatero Jordan. "Kumbuyo kwa mapanganowa kuli anthu odziwika bwino a Southwest Airlines - okonzeka kulandira Makasitomala ndi chikondi, Kuchereza alendo, ndi LUV." 

Ndalama zomwe zatchulidwazi zidaphatikizidwa muzolinga zamakampani zazaka zisanu mpaka 2026 pamitengo yogwiritsira ntchito komanso kugwiritsa ntchito ndalama zazikulu zomwe zidaperekedwa pa Tsiku la Investor mu Disembala 2021 - kukwera kwapachaka kwa ndalama zoyendetsera ntchito pa mile yomwe ilipo (CASM, kapena mtengo wagawo), osaphatikiza mafuta, kugawana phindu, ndi zinthu zapadera, paziwerengero zotsika, komanso kuwononga ndalama pafupifupi $3.5 biliyoni pachaka—ndipo sizisintha malangizo omwe aperekedwa mugawo loyamba lazachuma la kampani la 2022.

Nkhani Zogwirizana

Ponena za wolemba

Harry Johnson

Harry Johnson wakhala mkonzi wa ntchito ya eTurboNews kwa zaka zoposa 20. Iye amakhala ku Honolulu, Hawaii, ndipo kwawo ndi ku Ulaya. Amakonda kulemba ndi kufalitsa nkhani.

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