Dinani apa kuti muwonetse zikwangwani ZANU patsamba lino ndikulipira kuti mupambane

Kuswa Nkhani Zoyenda Ulendo Wamalonda Culture Makampani Ochereza Nkhani Tourism Nkhani Zoyenda Pamaulendo

Makasitomala abwino amakhala nthawi zonse!

M'badwo wa Mliri: Zina mwazifukwa zomwe mafakitale aku Tourism alephera
Dr. Peter Tarlow, Purezidenti, WTN

Pambuyo pakutsika kwamakampani azokopa alendo chifukwa cha miliri ya COVID-19, kukwera mtengo kwa pafupifupi chilichonse chifukwa cha kukwera kwamitengo, kukwera mtengo kwamayendedwe, komanso kuchepa kwapang'onopang'ono, ntchito zamakasitomala ndizofunikira kwambiri kuposa kale. Kuti zinthu zikhale zovuta kwambiri, padziko lonse lapansi pali kuchepa kwa antchito oyenerera, ndipo kuchepa kwa ogwira ntchito kumeneku kumapangitsa kuti ntchito yabwino yamakasitomala ikhale yovuta kuposa kale lonse. 

Pamlingo waukulu, makasitomala amakampani oyendayenda ndi zokopa alendo amaweruza makampaniwo potengera anthu omwe amagwira ntchito m'makampani komanso kuchuluka kwamakasitomala omwe amaperekedwa. Nthawi zambiri, sitingathe kuchita zambiri pamtengo wamafuta, koma kumwetulira ndi chinthu chaulere komanso chongowonjezedwanso. makasitomala kutha kukhala njira yabwino kwambiri yotsatsira ndipo nthawi zambiri sikukhala kothandiza kwambiri komanso kotsika mtengo. Zimatengera khama lochepa kuti mukhale wabwino, kudziwitsa makasitomala kuti mumawakonda komanso kupereka zina zambiri zomwe zimasintha ulendo wamba kukhala wopambana.

Kuti tiwonetsetse kuti tonse timapereka chithandizo chamtundu wotere, nazi zikumbutso zochepa kwa aliyense amene amagwira ntchito ndi anthu.

-Pangani malo otetezeka, aulemu, chithunzi chabwino ndi malo abwino ndikuyika zofunika zanu patsogolo mu dongosolo lomwelo. Pangani thanzi labwino ndi chitetezo chathupi kukhala nkhawa zanu zoyamba. Ngati alendo anu sali otetezeka palibe chilichonse chofunikira. Polimbana ndi nkhani za chitetezo / chitetezo ganizirani komwe mumayika madesiki, momwe zizindikiro zanu zilili zabwino, komanso ngati antchito anu amadziwa bwino njira zonse zotetezera ndi chitetezo.

-Ziribe kanthu, ndipo ziribe kanthu momwe wogwira ntchito akumverera, ikani ulemu patsogolo. Musaiwale kunena zikomo ndi kuchitapo kanthu kuti musinthe chilichonse choyipa kukhala cholimbikitsa. Kuchokera kumakampani ochereza alendo aliyense wa alendo athu ayenera kukhala VIP. Ngati simukudziwa yankho la funso, musamapange yankho, m'malo mwake pezani lolondola ndikubwerera kwa mlendo wanu. Kumbukirani kuti m'dera lanu mulibe vuto lomwe silimakukhudzani komanso kuti mulibe eni ake.

-Mawonekedwe amafunikira. Malo omwe ali auve komanso osasungidwa bwino amabweretsa kutsika kwa miyezo ndipo pamapeto pake amakhala abwino. Sikuti mumangofuna kuti zokopa, hotelo kapena malo odyera ziziwoneka zoyera komanso zaudongo, komanso zomwezo ziyenera kukhala kwa antchito onse. Mmene timalankhulira, kamvekedwe ka mawu athu ndi mmene timalankhulira, zimawonjezera maonekedwe a malo.

-Khalani ogwira mtima komanso ogwira mtima. Palibe amene akufuna kudikirira mukamacheza pafoni, gwirani ntchitoyo munthawi yake komanso moyenera. Khazikitsani miyezo yautali woti ndondomekoyo itengere ndikukhazikitsa dongosolo lopangitsa kudikirako kukhala kosangalatsa. Mwachitsanzo, ngati m’dera lanu muli mizere italiitali, kodi mungatani kuti musangalatse anthu akudikirira pamzere? Ganizirani m'malo anu amkati ndi kunja, kodi mukugwiritsa ntchito malo anu okopa alendo kuti mupindule kwambiri?

-Phunzirani "za alendo" a alendo anu. Guestology ndi sayansi yodziwa yemwe mukumutumikira komanso zomwe anthuwo akufunikira. Alendo azaka za m'ma 20 ndi osiyana ndi alendo omwe ali ndi zaka za m'ma 50. Anthu amitundu ndi magulu achipembedzo nthawi zambiri amakhala ndi zosowa zapadera, ngati alendo anu amachokera kumalo kumene zinenero zina zimalankhulidwa, musawapangitse kuvutika, perekani zambiri m'chinenero chawo.

-Kugwirira ntchito limodzi ndikofunikira kuti makasitomala athe kupeza bwino. Alendo nthawi zambiri amaweruza zokopa, hotelo, kapena malo odyera, osati ndi ntchito yabwino kwambiri koma ndi ntchito yoyipa kwambiri. Ngati wantchito mnzanu akufunika thandizo lanu, musadikire kuti akupempheni, chitani tsopano. Alendo samasamala kuti ndi ndani amene amayang'anira chiyani, amangofuna kuti zosowa zawo zikwaniritsidwe mwaulemu komanso mogwira mtima.

-Gwirani ntchito molimbika popanga malo abwino kwa antchito ndi alendo. Ngati muwona zinyalala, phunzitsani aliyense pagulu kuti atolere, ziribe kanthu momwe tsiku lanu lakhalira lovuta tengani nthawi yomwetulira ndikuwunikira kutentha kwaumunthu.

-Dziikireni miyezo yaumwini. Ogwira ntchito onse akuyenera kuvala monga momwe amavomerezera m'deralo. Ogwira ntchito osavala bwino komanso odzikongoletsa amapereka chithunzithunzi kuti sasamala, ndipo anthu omwe alibe nawo ntchito sapereka chithandizo chabwino kwa makasitomala. Nthawi zambiri zimakhala bwino kupewa kuwonetsa ma tattoo, kuboola thupi lapadera, kapena kuvala mafuta onunkhira ochulukirapo. Kumbukirani kuti mukamagwira ntchito ndi anthu, mumafuna kutsindika kwa kasitomala / mlendo osati pa inu.

-Pewani zikhulupiriro zachipembedzo za anthu ogwira ntchito. Ziribe kanthu kuti ndinu odzipereka bwanji ku chikhulupiriro chanu, mukakhala pantchito ndi bwino kupewa kukambirana nkhani za ndale ndi zachipembedzo ndi alendo athu komanso antchito anzathu. Anthu ambiri salekerera malingaliro otsutsana ndipo zomwe mwina zinayamba ngati zokambirana zanzeru nthawi zambiri zimatha kukhala mkangano wachikhalidwe/chipembedzo. Sitiyenera kunyozetsa chipembedzo, chikhalidwe, fuko, jenda, kapena mtundu wa munthu.

-Khalani okonda alendo. Kumbukirani kuti palibe chomwe mumachita chofunikira monga kukhutiritsa mlendo wanu. Alendo sayenera kudikira, mapepala akhoza kudikira. Chitirani anthu motere, omwe ali pamaso panu poyamba, kenako omwe ali pafoni ndipo pomaliza omwe akulankhula nanu kudzera pa imelo. Osamusokoneza mlendo kuti ayimbire foni.

Pamene tikupitiriza kuphunzira zambiri za utumiki wamakasitomala, tikufika pomvetsetsa kuti kupambana kwa kampani yokopa alendo kumadalira zambiri kuposa malo abwino ndi mwayi, kuti ntchito yabwino imatanthauza kubwereza bizinesi ndikuwonjezera kwambiri.

Mlembi, Dr. Peter E. Tarlow, ndi Purezidenti ndi Co-Founder wa World Tourism Network natsogolera Ulendo Wotetezeka pulogalamu.

Nkhani Zogwirizana

Ponena za wolemba

Dr. Peter E. Tarlow

Dr. Peter E. Tarlow ndi wokamba nkhani wodziwika padziko lonse lapansi komanso katswiri wodziwa zaumbanda ndi uchigawenga pamakampani opanga zokopa alendo, zochitika pamayendedwe ndikuwongolera ngozi, komanso zokopa alendo ndi chitukuko chachuma. Kuyambira 1990, Tarlow wakhala akuthandiza anthu okopa alendo ndi zovuta monga kuyenda ndi chitetezo, chitukuko cha zachuma, kutsatsa kwanzeru, ndi malingaliro opanga.

Monga wolemba wodziwika pantchito zachitetezo cha zokopa alendo, Tarlow ndi wolemba nawo mabuku angapo okhudzana ndi chitetezo cha zokopa alendo, ndipo amasindikiza zolemba zambiri zamaphunziro ndi kugwiritsa ntchito pazokhudza chitetezo kuphatikiza zolemba zomwe zidafalitsidwa mu The Futurist, Journal of Travel Research ndi Management kasamalidwe. Zolemba zambiri za akatswiri ndi zamaphunziro a Tarlow zimaphatikizaponso zolemba pamitu monga: "zokopa zakuda", malingaliro achigawenga, komanso chitukuko cha zachuma kudzera pa zokopa alendo, zachipembedzo komanso zauchifwamba komanso zokopa alendo. Tarlow amalembanso ndikufalitsa nkhani yodziwika bwino yapaulendo yapaulendo ya Tourism Tidbits yowerengedwa ndi akatswiri zikwizikwi ndi maulendo apaulendo padziko lonse lapansi m'zinenero zawo za Chingerezi, Chisipanishi, ndi Chipwitikizi.

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