GUZANI: mungakhale bwanji mwayi?

Kwa zaka makumi atatu zapitazi, ndakhala ndi moyo wabwino ndikuchita zomwe ndimakonda kuchita. Ndine m'modzi mwa alangizi a hotelo omwe amafalitsidwa kwambiri ku United States. Komabe kulowa kwanga mubizinesi ya hotelo kunali mipata yamwayi yosayembekezereka. Ntchito yanga yoyamba m’hotelo inali ya Resident Manager wa Americana ya ku New York (tsopano ndi Sheraton New York Hotel). Woyang’anira wamkulu anali Tom Troy amene kuleza mtima kwake, kuleza mtima ndi maphunziro ake zinandithandiza kuphunzira luso la kusamalira mahotela. Tom anali ataphunzitsidwa kale ku Statler Hotel Company. Nkhani zake zokhudza luso la Ellsworth Statler zinasungidwa mu banki yanga yokumbukira mpaka ndinayamba kulemba bukhu langa: "Great American Hoteliers: Pioneers of the Hotel Industry."

Pambuyo pa miyezi khumi monga wachiwiri kwa mtsogoleri wa hotelo ya msonkhano wa zipinda za 1840, ndinatchedwa General Manager wa 680-room Drake Hotel pa 56th Street ndi Park Ave. (tsopano dzenje pansi). Patatha zaka ziŵiri ndi theka ndili pa hotelo yapamwamba ya Drake, ndinakhala Mtsogoleri Wamkulu wa Hotelo ya Summit ya zipinda 762 pa 51st Street ndi Lexington Avenue (tsopano yotchedwa Doubletree Hotel). Pamene Summit inamangidwa mu 1969 inali hotelo yoyamba yatsopano ku New York m'zaka 30 ndipo inapangidwa ndi katswiri wa zomangamanga ku Florida, Morris Lapidus. M’mawu odzudzula okhudza kamangidwe kake, wotsutsa wina anati “kunali kutali kwambiri ndi gombe.”

Pambuyo pa zaka zitatu ndili ku Summit Hotel, ndinalembedwa ntchito ndi International Telephone & Telegraph Corporation yomwe inali itangopeza kumene Sheraton Corporation of America. Patatha chaka chimodzi monga wothandizira kwa Wachiwiri kwa Purezidenti wa ITT wa Consumer Services, ndidakwezedwa kukhala Woyang'anira Mzere wa Product Line wa Worldwide Hotel Services. M'zaka zisanu ndi ziwiri zotsatira, ndinayenda ku United States, Canada, South America, Europe, Mideast, Hawaii, Far East pa bizinesi ya ITT/Sheraton kukambirana za chitukuko chatsopano cha hotelo ndikuwunika zonse zapakhomo ndi zapadziko lonse za Sheraton Hotels. mafomu, bajeti ndi ndondomeko za phindu ndi zotayika.

M'zaka zimenezo, Kampani ya Dunfey Hotel ku New Hampshire inali franchisee wamkulu wa Sheraton. Pamene Dunfey anagulidwa ndi Aetna Life and Casualty, Jack Dunfey anandipempha kuti ndikhale mlangizi wake. Mgwirizano wauphungu wa chaka chonsechi unandithandiza kukhazikitsa kampani yangayanga yaupangiri pahotelo.

Pazaka makumi atatu zapitazi, ndazindikira mochulukira kuti kudziwa mbiri yabizinesi ya hotelo ndikofunikira kwa aliyense amene ali ndi chidwi ndi ntchito yogulitsa malo ogona. Monga momwe Confucius analembera, “Phunzirani zakale ngati mungawombe zamtsogolo.” Ndi kusintha kofulumira kwaukadaulo komwe kukuchitika, ndikofunikira kuposa kale kudziwa komwe takhala kuti tidziwiretu komwe tikupita.

Ndine membala wotuluka wa Board of Advisors wa New York University Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management. Ndimadziona kuti ndine wamwayi kukhalapo pa kubadwa kwa sukulu ya "hotelo" ya NYU kumbuyo mu 1997. Nthawi zambiri zomwe ndakhala ndikuphunzitsa kusukulu ndi kwina kulikonse, ndachita chidwi ndi kufunikira kwa mbiri ya hotelo ya ku America. makampani.

Chonde pitirizani kuyembekezera kusindikizidwa kwa buku langa latsopano lakuti “Great American Hoteliers: Pioneers of the Hotel Industry.” Idzafotokoza nkhani zosangalatsa za John McEntee Bowman, Carl Graham Fisher, Henry Morrison Flagler, John Q. Hammons, Frederick Henry Harvey, Ernest Henderson, Conrad Nicholson Hilton, Howard Dearing Johnson, J. Willard Marriott, Kanjibhai Manchhubhai Patel, Henry Bradley Plant, George Mortimer Pullman, AM Sonnabend, Ellsworth Milton Statler, Juan Terry Trippe, ndi Kemmons Wilson.

Stanley Turkel, MHS, ISHC amagwiritsa ntchito ofesi yake yaupangiri wa hotelo ngati dokotala yekhayo wodziwa bwino za franchising, kasamalidwe ka katundu ndi ntchito zothandizira milandu. Makasitomala a Turkel ndi eni mahotela ndi ma franchise, osunga ndalama ndi mabungwe obwereketsa. Turkel amagwira ntchito pa Board of Advisors ndi maphunziro ku NYU Tisch Center for Hospitality, Tourism and Sports Management. Ndi membala wa bungwe lodziwika bwino la International Society of Hospitality Consultants. Nkhani zake zokopa zokhudzana ndi nkhani zosiyanasiyana zamahotelo zasindikizidwa mu Cornell Quarterly, Lodging Hospitality, Hotel Interactive, Hotel Online, AAHOA Lodging Business, ndi zina zotero. / zowonongeka zowonongeka kapena chithandizo chamilandu, imbani Stanley pa 917-628-8549 kapena imelo [imelo ndiotetezedwa].