Tchati chimodzi chimawala kwambiri pamakampani a ndege aku US

Gulu la zamalonda la Airlines for America (A4A) posachedwapa latulutsa tchati chomwe chikuwonetsa kuchuluka kwa ntchito zamakampani a ndege zomwe zikuchulukirachulukira kuwirikiza kawiri pachuma chonse cha US; komabe, pali mwayi wambiri wowonjezera ntchito zowonjezera. Tchatichi chimaperekanso mwayi wowunikira zikhalidwe zamakampani ku American Airlines, Delta Air Lines ndi United Airlines (Big Three) pomwe ndegezo zimafuna kukhumudwitsa omwe akupikisana nawo, ogula ndi owongolera awo, US department of Transportation (DOT) . Pali njira zina zopita patsogolo.

ZIPINDA ZAMBIRI ZA KUKULA NTCHITO

Zowonadi, kukula kwa ntchito zamakampani oyendetsa ndege ku US kungakhale kokulirapo monga momwe zingapangire ntchito zapaulendo ndi zokopa alendo. Chofunika kwambiri, ndege sizingathe kuyeza kufunikira kotayika ndi ndalama kuchokera kwa apaulendo okhumudwa omwe asiya kuyenda pandege kapena apaulendo abizinesi omwe awonjezera kuchuluka kwa mailosi omwe ali okonzeka kuyendetsa magalimoto awo kuti apewe ndege kapena apaulendo opeza zokolola zambiri omwe apeza. njira zochepetsera kuchuluka kwa maulendo awo pamwezi.

Mu kafukufuku waposachedwa wa Skytrax wokhutitsidwa ndi makasitomala padziko lonse lapansi, Delta Air Lines yapeza malo a 35, ndi United Airlines ndi American Airlines pa malo 68 ndi 77 motsatana. Ndege 3 zomwe poyamba zinkachita upainiya komanso zomwe zikupanga ndalama zambiri padziko lonse lapansi sizingaike pamwamba pa 10. Palibe ngakhale imodzi mwa iwo! Chochititsa chidwi n'chakuti, mkulu wa bungwe la United Airlines anauza msonkhano waposachedwapa kuti cholinga cha ndege yake ndi "kuthandiza makasitomala abwino kwambiri komanso kukhala ndege yabwino kwambiri padziko lonse lapansi" ndikuti "anthu amafuna maulendo afupipafupi, odalirika komanso okwera mtengo."

Pafupifupi 85% yamakasitomala a United Airlines amayenda nawo nthawi zambiri kamodzi pachaka - komabe makasitomalawo akufunafuna pafupipafupi - mozama! Ngati mkulu wa kampani yaikulu ya ndege sadziwa kuti maulendo apandege safika kawirikawiri m'maganizo mwa munthu amene ali paulendo wosangalala, kodi angamvetse komanso kumvetsa chisoni chimene munthu woyenda pafupipafupi amakhala nacho amene amaona kuti sakukwanira pampando wake?

Chofunika kwambiri, pazotsatira zake zaposachedwa zamakasitomala padziko lonse lapansi, Skytrax idatcha Emirates Airline kukhala ndege yabwino kwambiri padziko lonse lapansi komanso Qatar Airways ndi Etihad Airways 2nd ndi 6th, motsatana. Kuyika pambali njira zabwino zomwe a Big Three angatenge kuti zithandizire kubweza makasitomala otayika, ngati Big Three ikufuna kusintha, komanso ngati United Airlines ikufuna kukwaniritsa cholinga chake chodumphira patsogolo malo 67 ndikuchotsa Emirates Airline ngati. ndege yabwino kwambiri padziko lonse lapansi, ndiye kuti pali vuto lalikulu lomwe Atatu Akuluakulu ayenera kuthana nawo kaye.

CHIKHALIDWE CHOSWALIKA

Dzuwa likamatuluka kum'mawa, ogwira ntchito kutsogolo sangayembekezere kuti azipereka maulendo apaulendo okhazikika komanso apamwamba kwambiri pomwe zikhalidwe zamabizinesi zikuphwanyidwa ndi ma hubris omwe amawonetsedwa nthawi zonse a oyang'anira ndege a C-suite.

Palibe amene angaganizire chikhalidwe cha Emirates Airline, mwachitsanzo, kulola Doctor Dao wodziwika tsopano kuti akokedwe mwankhanza ali chikomokere ndikutuluka magazi pachisumbu cha ndege pomwe alendo odabwa akuyang'ana. Chikhalidwe chamakampani chimakhudza chilichonse chaching'ono ndipo chimachokera pamwamba pa bungwe. Chikhalidwe chabwino chimabala njira yabwino yomwe imabala zotsatira zabwino.

Ngati zikhalidwe sizinatembenuzidwe pa Big Three, sangalowe mu 10 pamwamba pa Skytrax, kapena zotsatira za kafukufuku wina wapadziko lonse, osasiya kuba dzina la "ndege yabwino kwambiri padziko lonse lapansi", monga momwe akufunira. United Airlines.

BEYOND POOR CASTOMER SERVICE

A Big Three apeza chitetezo chogwirizana ndi chitetezo ndipo aphatikiza makampani opanga ndege aku US. Pochita izi, Atatu Aakulu apeza mphamvu zambiri zandale, zachuma ndi msika ndipo sanawononge nthawi kapena mwayi wogwiritsa ntchito monyada mphamvuzo motsutsana ndi omwe akupikisana nawo, olamulira ndi makasitomala. Kusweka ndi kuipiraipira kwawo kwa chikhalidwe chamakampani sikungopangitsa kuti makasitomala asamavutike kwambiri komanso kutsata njira zowononga pamsika komanso kuphwanya malamulo mochititsa manyazi.

Tangoganizani kuti Atatu Akuluakulu ali ndi:

a. anayambitsa nkhondo yandale yapadziko lonse pa Emirates Airline, Etihad Airways ndi Qatar Airways (Gulf Carriers), Norwegian Air International ndi Norwegian UK kuti atseke misika ya US kuti apikisane;

b. kuika zaka 25 za ndondomeko ya US Open Skies pachiwopsezo mosaganizira zofuna za onyamula katundu wa pandege ndi kudalira kwawo pa Open Skies, kapena nkhawa za ma eyapoti ndi ena ambiri ogwira nawo ntchito pazaulendo ndi zokopa alendo;

c. adasumira DOT kukhothi lachigawo cha feduro kuti asamvere lamulo lachitetezo cha ogula ndikulemba malamulo a Congress kuti apitilize kuwafooketsa;

d. zidziwitso zobisidwa zamitengo ndi mitengo (ndipo akupitiliza kutero) kuchokera kwa othandizira apaulendo apaintaneti ndi achikhalidwe komanso makampani a metasearch kotero kuti posachedwa kufananitsa koyenera komanso kuwonekera kwa ogula kwatsika kwambiri ndipo pakapita nthawi zitha kuthetsedwa; ndi

e. adawopseza atolankhani omwe amafotokoza zamakampani oyendayenda podandaula za iwo kwa akonzi ndi opanga pama media akuluakulu - ndipo nthawi zina amawopseza kukoka zotsatsa - pomwe chilichonse cholakwika chimanenedwa za iwo.

Pamene ndege za 11 zinkalamulira 80% ya msika waku US - tsopano 4 - makhalidwe amenewo akadakhala ndi zotsatira za msika ndipo, motero, sakanaloledwa kuchita bwino.

ZOFUNIKA KUSANA

Tchati cha A4A chikuwonetsa kuchuluka kwa ntchito zamakampani oyendetsa ndege, zomwe zimabweretsa funso loti Big Three inganene bwanji kuti ikuvulaza kuchokera ku Gulf Carrier kulowa m'misika yaku US? Zowonadi, Atatu Akuluakulu sangathe kuzindikira ntchito imodzi yotayika yandege chifukwa cha kulowa kotere. Mwachitsanzo, Delta Air Lines ndi United Airlines adakoka ndege kuchokera kumisika ya Atlanta-Dubai ndi Washington Dulles-Dubai ndikuzitumizanso kumisika yopindulitsa kwambiri osataya ntchito ngakhale kuti zinali zolakwika.

Mabungwe oyendetsa ndege akuyenera kugwiritsa ntchito nthawi yotukukayi kuti makampani awo ayang'ane ntchito zomwe zatayika chifukwa cha ntchito yokonza ndi kuyendetsa ndege, ndikuyang'ana chifukwa cha ogwira ntchito ku eyapoti - omwe ali ofunikira pakuwongolera makasitomala - komanso omwe amalandira malipiro aumphawi komanso pa chithandizo cha anthu pomwe Atatu Akuluakulu amasangalala ndi mapindu osawerengeka. Mabungwe akuyenera kukhudzidwa ndi zovuta zomwe makasitomala amakumana nazo pantchito.

M'malo mowononga ndalama za membala ndi nthawi komanso chidwi pa kampeni yowononga yandale yolimbana ndi a Gulf Carriers, atsogoleri amgwirizano ayenera kuganizira zopezera ndalama kafukufuku wozama yemwe amayesa ndikuwonetsa mabizinesi omwe atayika chifukwa cha kusagwira bwino ntchito kwamakasitomala komanso zomwe zingatenge kuti bizinesiyo ifike. kubwezeranso iwo amene achepetsa kapena kusiya kuwuluka. Kafukufukuyu atha kuwerengeranso kuchuluka kwa ntchito zomwe zatayika pazaka 5 kapena kupitilira apo chifukwa cha kuchotsedwa kwa anthu ogwira nawo ntchito omwe amawakhumbira panjira zapadziko lonse lapansi kupita ku mabizinesi ogwirizana.

M'kanthawi kochepa, mitengo yokwera ya matikiti kuchokera kuchitetezo cha boma chomwe ikufunidwa ndi Atatu Akuluakulu atha kupangitsa atsogoleri amgwirizano kunena kuti ali ndi ngongole chifukwa choyesetsa kupeza phindu komanso chitetezo chantchito. Komabe, pakapita nthawi, ntchito za mamembala amgwirizano zitha kusokonezedwa mosavuta chifukwa chachitetezo chotere monga kuwonjezereka kwa maufulu a Open Skies cabotage (*) ndipo nkhawa zikuchulukirachulukira chifukwa cha phindu lachiwongola dzanja komanso mphamvu yamakampani omwe amapindula kwambiri koma otsutsana ndi ogula antitrust. .

NJIRA ZINA ZOYAMBIRA

Atsogoleri a mabungwe ndi mamembala awo ayenera kukhala ndi nkhawa ndi zotsatira zoipa za kuyesetsa kwa Big Three kuti awonjezere phindu pochepetsa kuwonekera kwa malonda ndi mitengo; kuletsa kulowa kwatsopano kwa ndege; ndi kupereka utumiki wapakamwa pakuchita bwino kwa makasitomala. Kuphatikizidwa pamodzi, njira yotereyi imatha kubweretsa kutsika kwamakampani omwe ochepa amafuna ntchito komanso kulowererapo kwa boma komwe antchito ndi oyang'anira sangapindule nazo.

Kapenanso, monga Southwest Airlines, JetBlue, Alaska Airlines, Emirates Airline ndi ena atsimikizira, pamene ogula ali ndi chidziwitso chokwanira komanso cholondola amakhulupilira dongosolo ndikugula zambiri. Ogula akamatengedwa ngati alendo mkati mwa chikhalidwe chathanzi amamva kuti amalemekezedwa ndikugula zambiri. Kulowa kwatsopano kopikisana kukakhala kopanda malire, ogula amasangalala ndi zisankho zatsopano, ntchito zatsopano komanso zokwera ndege zotsika mtengo, ndikugula zina. Kuphatikizidwa pamodzi, makampaniwa amakula ndipo ziyembekezo zake zanthawi yayitali zokhazikika pazachuma komanso kukula kosatha kwa ntchito zimatsimikizika.