Ulendo sungathe kutha muzochitika zilizonse, wamkulu wakale wa ASTA akuti

Kathy Sudeikis m'mbuyomu adakhala Purezidenti wa American Society of Travel Agents (ASTA). Sabata yatha, adalankhula ndi khamulo lomwe linasonkhana ku International Institute for Peace kudzera ku msonkhano woyamba waku Europe wa Tourism ku Leeuwarden, Netherlands. M'mawu ake ofunikira, adakhudzanso nkhani zazikulu zomwe zili zofunika kwambiri pamakampani azokopa alendo. eTN anali ndi mafunso kwa iye, ndipo adawayankha mwachisomo.

eTN: Munapereka mtsutso woti zokopa alendo sizingathe, mwanjira ina iliyonse. Mukuganiza kuti izi zikugwira ntchito ku Zimbabwe?
Kathy Sudeikis: Ndikuganiza kuti malo awa amayesedwa nthawi. Iwo akhala pano kwanthawizonse; pali chisinthiko. Mukudziwa, panali nthawi yomwe China inali malo okayikitsa oti apiteko chifukwa cha nkhani za ufulu wa anthu. Chifukwa chake ndikuganiza, kwenikweni komanso moona, malo aliwonse ndi ozungulira ndipo adzabweranso, koma ndi dziko lalikulu. Chifukwa chake, tikutumiza makasitomala athu komwe atha kukhala ndi chidziwitso chabwino kwambiri, ndipo ndizofunikira kwa ife chifukwa tikufuna kuti abwereze ulendo wawo nafe. Ndipo ndi za kukhala mlangizi wodalirika. Ngati akufuna kupita ku Zimbabwe kapena malo ena omwe atha kukhala ndi mbiri yapamwamba pamakina osindikizira ogula, atha kupita pa intaneti ndikuchita, ndipo ndipamene munthu wina - wothandizira maulendo - abwera ngati mlangizi ndi wothandizira, [iwo] atha kunena kuti ayang'ane zonse zabwino ndi zoyipa zopita komwe akupita. Ndipo ndikuganiza kuti ndi mtundu wa mphamvu zomwe wothandizira maulendo monga wosakondera, gulu lachitatu lingapereke kwa ogula ndi chifukwa chake tili ndi phindu komanso chifukwa chake anthu amafuna kutilipira kuti tikhale alangizi awo.

eTN: Kutengera zomwe mukudziwa za Zimbabwe, kuyambira pano, mungalimbikitse mamembala a ASTA kuti anene dziko la Zimbabwe ngati kopita?
Sudeikis: Tikuchita msonkhano ku South Africa m’mwezi wa April chaka chino, ndipo pali anthu ambiri amene akufunabe kuona mathithi a [Victoria] ndi zinthu ngati zimenezo, ndipo kuli kutali kwambiri moti simukufuna. t kwenikweni kupita nthawi zambiri ku khosi la nkhalango. Chifukwa chake ndikuganiza kuti ndizochitika zatsiku ndi tsiku panthawi ino yamasewera mpaka lingaliro lina litapangidwa…

eTN: Zomangamanga zokopa alendo zilipo.
Sudeikis: Zilipo, inde.

eTN: Ndiye, mukuona kwanu, kodi ntchito zokopa alendo zingakhudze bwanji zotsatira za momwe zinthu zilili pano?
Sudeikis: Ndikuganiza kuti ndi sitepe imodzi yokha. Ndikuganiza kuti mavuto aboma akuyenera kuthetsedwa asanayambe kukonza zokopa alendo. Sindimayembekezera kuti awononga ntchito zokopa alendo. Ndi chuma chofunikira kudziko. Tsopano, ndikungoganiza kuti ndi nthawi yodikirira ndikuwona.

eTN: Nduna ya zokopa alendo ku Namibia idanena kuti zokopa alendo zisamalowe ndale. Mukuganiza bwanji pa izi?
Sudeikis: Ndikuvomereza kuti siziyenera kuchitidwa ndale, koma pakakhala nkhani yachitetezo ndipo pali chenjezo la dipatimenti ya boma kuchokera ku boma la America, ndizovuta kwambiri kwa ife ... Makasitomala athu sangapindule ndi inshuwalansi ndi zina zotero. Ndipo nthawi zina mumafunika chitetezo chamtunduwu pamene wina atha kugwa ndikuvulala, ndikuyiwala zomwe zikuchitika mdziko kapena dziko lomwe mukupitako, mumafunika chitetezo, inshuwaransi yonse, komanso pakakhala chenjezo la dipatimenti ya boma, simungakhale ndi inshuwaransi imeneyo.

eTN: Mumabweretsa upangiri wapaulendo - mukuganiza kuti ndi wachilungamo, ndipo amakhudzadi?
Sudeikis: Mukudziwa, sindikutsimikiza kuti ndi chilungamo. Ndamva maiko ambiri akulankhula pamabwalo ngati awa. Kunena zimenezo, mukudziwa, makamaka ku Kenya posachedwapa… Chabwino, Kenya yakhala pa mndandanda wa machenjezo kwa zaka khumi, ndipo iwo amati ndi nkhani ya ndale kwambiri. Koma anthu ngati Dennis Pinto atha kutuluka, ndipo pamene makampani amamukhulupirira monga iye ndi banja la Pinto, ndiye ndikuganiza kuti timamva bwino kupita ku Kenya motsogoleredwa ndi chitetezo chawo. Koma kachiwiri, mukudziwa, pali njira zoyendera bwino kuposa kungopita pa intaneti ndikudzipeza uli m'mavuto.

eTN: Mamembala ena a ASTA ali ndi nkhawa ndi zomwe akuwona kuti ASTA sachitapo kanthu pazantchito zamakampani oyendetsa ndege, ndemanga yanu ndi yotani?
Sudeikis: Mukudziwa,/ imeneyo ndi nkhani yakale kwambiri. Makampani opanga ndege achita kwa ogwira nawo ntchito awo komanso omwe ali ndi magawo awo zomwe adachita kwa ife zaka 10 zapitazo. Ndipo, mukudziwa, tinalira, tinamenyana, tinasumira, tinagwada. Chinali chisankho chabizinesi, ndipo njira ina inali yoyipa kwambiri. Chifukwa chake, ndingakuuzeni kuti othandizira apaulendo aphunzira kukhala ndi moyo, ndipo pali ASTA yatsopano yomwe imachita bwino kwambiri ndi anthu omwe ali ndi bizinesi yogulitsa maulendo, ndipo ndiye mawu atsopano a ASTA. Tili ndi milingo yatsopano ya umembala wa anthu omwe amalipira $2,500 kuti akhale mamembala a ASTA, ndipo chiwerengerochi chikukula tsiku lililonse.

eTN: Kodi ma travel agents amapeza chiyani pamlingo umenewo?
Sudeikis: Amapeza mwayi wokhala ndi ogwira ntchito ku Washington ASTA kukhala othetsa mavuto awo, osonkhanitsa zidziwitso.

eTN: Kuwongolera zovuta?
Sudeikis: Chilichonse chochokera ku… Chabwino, angoyika phukusi loyang'anira zovuta [pamodzi] m'malo mwa mamembala ndipo [ama]wauza momwe angathanirane ndi vuto lazachuma ndi zinthu monga choncho. Ayi, muli ndi munthu amene mungamufunse chilichonse. Mutha kuwapempha kuti akuthandizeni ndi zofalitsa kuti muyambitse zina. Mutha kuwathandiza kuwunika bizinesi m'tawuni ina komanso ngati mukufuna kugula kapena ayi. Adzakuthandizani ndi mafunso amisonkho, nkhani za… nkhani zandege – iwo ali pamenepo monga oyimira, koma simungathe kusintha zinthu nthawi zambiri ndi ndege; akadali ulamuliro waunilateral. Koma tachita bwino kwambiri. M'miyezi isanu ndi umodzi yapitayi, ASTA yapambana mlandu… ARC [Airline Reporting Corporation] siingathe kulipiritsa ndalama zambiri pazomwe ikugwira pakali pano. Chifukwa chake, tikuchita zambiri pazandale pofikira mabungwe ena ogulitsa ndikuthandizira kukhudza mwayi wokhala ndi liwu limodzi lolankhula ku Congress ndi maholo a Congress. Izo zimapangitsa kusiyana kwakukulu. Tidazindikira pambuyo pa Seputembara 11, kuti panali zokonda zambiri zosiyana, ndipo ndege zonse zidasonkhana patsamba limodzi, zidalimbana ndi zowonekera, ndikutumiza munthu m'modzi kutsogolo, ndipo adawapambana mitundu yonse ya zilolezo. Ndipo monga bungwe loyendetsa maulendo, kapena makampani ena onse oyendayenda adadziwira, tonse tinali mkangano wina ndi mzake, ndipo palibe amene ankawoneka kuti wapambana. Ndikuganizanso kuti nkhanizo ndizovuta kwambiri tsopano. Mukufuna kuti wina ngati ASTA pakona panu akhale wokonzeka kusokoneza ndikukuthandizani kukonzekera. Mtsogoleri wanu weniweni wa gulu ku ASTA adzayankha mafunso ambiri kwa inu ndikuthandizani kuti mupite pa ndondomeko ya bizinesi, mwachitsanzo, ndi mitundu yonse ya zinthu. Kwenikweni mabungwe omwe amagula umembala wa premium amakhazikitsidwa bwino, koma amakupatsani upangiri wamalamulo, monga ndidanenera, upangiri wamisonkho, ndipo ukhoza kudzilipira wokha, mophweka kwambiri. Ndipo timapitiriza ndi maphunziro. Ndikutanthauza, International Destination Expo yomwe tili nayo ndikulimbikitsa malingaliro oti tipite komwe tikupita ndikukaphunziradi za komwe tikupita - fungo, zowoneka, zomveka - mutha kupitako kukayesa malo odyera, kuphunzira maitre d's mayina, mutha kuphunzira mayina a masitolo amisiri ndikupanga maubwenzi kuti mukhale anzeru kuposa intaneti kuti muthandize kasitomala wanu kuchita zomwe akufuna kuchita.

eTN: Monga bungwe, ntchito ya ASTA ndi chiyani pamavuto onse azachuma?
Sudeikis: Ndikuganiza kuti ntchito ya ASTA pakali pano ndikuthandiza mamembala athu kuthana ndi mavuto azachuma ndikukhalabe olimba.

eTN: Ena akuti palibe vuto. Kodi mumayankha bwanji?
Sudeikis: Mukudziwa, ndili pamalo ochita bizinesi apamwamba kwambiri. Ndinayimitsa ulendo wanga woyamba wa Khrisimasi pa Crystal Cruise Lines - mabanja awiri pa US $ 20,000 aliyense. Zimenezi zinamupweteka. Zinafika pa tsiku lomwe malipiro omaliza anali oyenera ndipo pa October 9 popanda chilango, ndipo ndinawona kuti m'masiku angapo apitawo, adakankhira kumbuyo masiku a chilango ndi zinthu monga choncho. Ndikuganiza kuti ndikanawasungabe kwa nthawi yayitali chifukwa, ndikanakhala ndi nthawi yochulukirapo… Koma zimatengera ngati mlangizi wanu wazachuma ndi wina akukuuzani kuti galasi ilibe kanthu kapena galasi ladzaza theka. Makasitomala aku New York adayimba foni kuchokera kwa mabanki omwe amawagulitsa kuti mwataya 10 peresenti ya ndalama zanu. Anthu a ku California, omwe ndi banja lachiwirili, sanadabwe nazo kwenikweni, ndipo anadikirira mpaka mphindi yomaliza kuti apange chisankho.

eTN: Mukuganiza kuti vuto lanu likuyimira zomwe zikuchitika mumakampani?
Sudeikis: Ndikuganiza kuti tili mumkuntho wabwino kwambiri. Ndakhala ndikuchita bizineziyi kwanthawi yayitali ndikudziwiratu kuti nthawi yachisankho, chisankho chadziko, pamakhala bata. Pali chiyembekezo chochuluka; pali zambiri zodikira. Ndikuganiza kuti tatsala pang'ono kuletsa Khrisimasi iyi kuti tiwone zomwe bizinesi ikuchita ndi mtundu wotere. Ndikumvetsa kuti malo akadalipo pa ndege ndi m'malo abwino kwambiri ochitirako tchuthi, koma ngati zinthu zitasintha, zinthuzo zidzadzaza ndi tchuthi.

eTN: Mukuganiza kuti bizinesiyo itengera momwe zinthu zilili pano?
Sudeikis: Mukudziwa, palibe… Kwa kasitomala weniweni, wowona, wapamwamba, sizinakhudzidwe. Ndi anthu omwe ali ndi ndalama zomwe akuyesera kukhala nazo ndipo amaganiza kuti ali otetezeka kwa zaka zingapo zikubwerazi omwe ali ndi nkhawa kwambiri. Ndipo angamve ngati sayenera kupita mpaka miyeso 401 (k) ipeza mphamvu. Koma ndikuganiza kuti pali anthu ambiri padziko lapansi omwe amachita zomwe akufuna, ndipo kuyenda ndi ufulu wofunikira kuti anthu athawenso kumavuto azachuma. Ndili ndi chiyembekezo chosamala kuti pansi sikusiya kwathunthu, koma sindine wolosera, kotero…

eTN: Mwadzutsa maufulu. Mukuganiza bwanji pa zomwe zimatchedwa "bill of rights" kwa okwera ndege?
Sudeikis: ASTA yakhala ikuyendetsa "bilu ya ufulu" kwa zaka zoposa khumi, ndipo monga Kathy Hanna uyu wangodziwiratu, nthumwi za congressional zili ndi maulendo ambiri aulere ndi kukonzanso zambiri ndi mipando yambiri pa ndege kusiyana ndi mavoti okwanira. Ndipo, inu mukudziwa, Gee, iye anadabwa kwambiri. ASTA imathandizira mokwanira pazinthu zonse zaufulu wapaulendo, koma anthu akamati, ASTA yakuchitirani chiyani posachedwapa, sitingathe kupitiriza kuika chuma ndi ndalama kumalo omwe tidzagwiritsidwa ntchito pamapeto pake. m'bwalo la ndale komwe ali ndi zambiri zoti achite nawo pamapeto pake. Ndizomvetsa chisoni, sizoyenera, koma ndi zenizeni, kotero… Iwo amati zipangitsa kuti zikhale zodula ndipo akukakamizidwa kwambiri; zikuwoneka kwa ine kuti muyenera kuyembekezera zinthu zina kuchokera ku mgwirizano wa ndege.

eTN: Pamafunso athu, ogwira ntchito paulendo safuna kuti adziwike chifukwa kuchuluka kwa mabizinesi awo kumakambidwa ndi ARC ndipo akazindikiridwa akhoza kubwereranso kwa iwo. Kodi mumawayankha bwanji [othandizira] amenewo?
Sudeikis: Mukudziwa, amenewo akhala mantha enieni kwa nthawi yaitali. Ndili ndi vuto chifukwa amadziwa kuti ndimayankha, ndipo nthawi zonse ndakhala ndikulumikizana ndi anthu aku ARC. Amadziwa zomwe ndikuganiza kuti ndizomveka, komanso zomwe ndikuganiza kuti ndizoyenera, koma sindilankhulanso za ASTA chifukwa ndine pulezidenti wakale. Koma sindinasinthe malingaliro anga pazinthu zambiri komanso ASTA sanasinthe. Koma ndikutha kuganiza kuti anthu sakufuna kuti bizinesi yawo isankhidwe kubwezera kwa ASTA, koma ndadutsa kale.

eTN: Kodi uthenga wa ASTA wobwerera kumakampani andege ndi chiyani?
Sudeikis: Oh, gosh. Tikufuna kuti mupambane; timafunikira kuti mukhale athanzi. Ndili ku Kansas. Simupita kulikonse kuchokera ku Kansas popanda gulu lamphamvu landege. Sitikulimbana nawo; tikufuna kuwathandiza kuti apambane mwanjira iliyonse yomwe angakhalire. Tili ndi malingaliro abwinoko, tikuganiza, pankhani yosakhala ya faifi tambala ndikuyika anthu kufa. Ali ndi mavuto okhudzana ndi gawo la msika komanso kusakweza mitengo yamtengo wapatali ndikuwonjezera ndalama zowonjezera. Ndikuganiza kuti zonsezi ndizovuta kwambiri, koma tikiti ya ndege ya ala carte, ndikuganiza, yatsala pang'ono kukhala, ndi mautumiki owonjezera - chakudya ndi katundu ndi china chirichonse - kukhala ndalama zowonjezera. Koma timawafuna athanzi, timawafuna athanzi.

eTN: Ndizosangalatsa, chifukwa oyendetsa ndege amapeza ndalama kuchokera kumakampani andege, koma makampani a ndege tsopano akwanitsa kupanga ndalama kuchokera kwa oyendetsa ndege.
Sudeikis: Ndipo imeneyo ndi nkhani yakale kwambiri. Tonse tikuyenera kukhala limodzi mu nthawi ino yamasewera. Maulendo apandege akakwera chonchi, ndiye kuti kubwerera kukucheperachepera. Izi zonse ndi za chimodzi ndi chimodzi kwa onse mu nthawi yoyipa kwambiri yazachuma. Inde, timasiyana, koma sitingakhale makampani amphamvu popanda wina ndi mzake.

eTN: Kodi simukuona ngati mukuthandizira ndege, ndipo simukupeza ulemu womwewo?
Sudeikis: Koma palibe m'makampani omwe adapeza izi kuchokera kundege kwazaka zambiri. Zikadali zenizeni - simungathe kupita kulikonse kuchokera ku Kansas popanda ndege. Inu mukudziwa, ine ndichita chiyani? Tili ndi Kumwera chakumadzulo monga chonyamulira chathu chachikulu - amachipeza bwino, ndiye ndili ndi mwayi. Ndipo ndege zina sizikudziwa zomwe amapeza. Zomwe amapeza bwino ndizo, kuti ndalamazo zili m'dongosolo, koma ndi ndalama zomwe aliyense mu dzina lina angagwiritse ntchito ndipo popanda zilango ndi zinthu zonse zamtundu umenewo; simukulangidwa posintha okwera kapena mayendedwe ndipo zimapangitsa kuzindikira kuti tili limodzi. Simukubwezeredwa $289 yanu, koma US$289 yanu itha kugwiritsidwanso ntchito nthawi ina paulendo wina kapena munthu wina. Zimapangitsa kusiyana kulikonse padziko lapansi ngati muli ndi banja lalikulu.