CHICAGO, IL - Gulu lodziyimira pawokha laupangiri lopangidwa ndi akatswiri a Six Sigma ochokera m'mafakitale angapo azindikira United chifukwa chakusintha komwe yapanga momwe imayankhira makasitomala pamene ulendo wawo sukuyenda momwe anakonzera. Mphotho za Global Six Sigma ndi Business Improvement for Best Project in Achievement, Marketing, kapena Customer Experience zidaperekedwa kwa United chifukwa cha njira zatsopano zomwe idakhazikitsa kuti ipititse patsogolo nthawi komanso mayankho ake pazofunsa zamakasitomala, kuyamikira, ndi nkhawa.
"Tikuyamikira kuyamikira kwathu kusintha komwe tapanga pothana ndi nkhawa zomwe alendo athu adakumana nazo," atero a Barbara Higgins, wachiwiri kwa purezidenti - malo olumikizirana ndi makasitomala. "Ngakhale United ikuchita zinthu mwamphamvu padziko lonse lapansi kuti athetse zomwe zimayambitsa madandaulo, timayang'ananso kwambiri kuwonetsetsa kuti zovutazo zikuyankhidwa mwachangu komanso moyenera. Mphothoyi ikuwonetsa kupita patsogolo kwakukulu mdera lomwe lili lofunika kwambiri kwa alendo athu, ndipo ngakhale tili onyadira kwambiri zomwe tachitazi, takhala tikufunitsitsa kuchita bwino mderali. ”
Gulu la United lidapanga mabizinesi ndi kukonza zinthu ku United's Customer Contact Center kuti awonjezere nthawi yoyankhira ndikuwonetsetsa kuti makasitomala akulandila mayankho olondola komanso oyenera pazovuta zawo. Kutsatira kukhazikitsidwa, 99.9 peresenti ya maimelo amakasitomala adayankhidwa mkati mwa masiku atatu.
United idalemekezedwanso posachedwa monga Best North American Carrier ndi TTG Asia ndi Business Traveller Asia-Pacific komanso ngati Best Domestic Airline for Business Class Service ndi Executive Travel.
