Southwest Airlines, Alaska Airlines, ndi JetBlue Airlines amapereka makasitomala abwino kwambiri pamakampani opanga ndege, malinga ndi 2016 Temkin Experience Ratings, zomwe zimachitikira makasitomala pachaka zamakampani potengera kafukufuku wa ogula 10,000 aku US.
Southwest Airlines yatenga malo apamwamba pamakampani asanu ndi anayi omwe adavotera chaka chino, ndikupeza 75% ndikulowa pa 52 pamakampani 294 m'mafakitale 20. Alaska Airlines ndi JetBlue Airlines adakhala pamalo achiwiri, iliyonse ili ndi 62% ndi udindo wonse wa 135.
Kumwera chakumadzulo kwapeza zigoli zapamwamba kwambiri chaka chilichonse kuyambira pomwe Ma Ratings adayamba mu 2011, kupatula 2015 pomwe JetBlue adawombera 15 peresenti kuti atenge choyamba. Chaka chino, chiwerengero cha JetBlue chatsika kwambiri mwa ndege zonse zisanu ndi zinayi zomwe zidawunikidwa, kutsika ndi 13 peresenti kuyambira 2015.
Kumapeto ena a sipekitiramu, Spirit Airlines idalandira zotsika kwambiri pamakampani ndi 40%, zomwe zidayiyika pa 284th yonse. US Airways inali ndege ina yokhayo yomwe idapeza "osauka kwambiri" (osachepera 50%).
Ponseponse, makampani opanga ndege adakwera 56% mu 2016 Temkin Experience Ratings ndipo adakhala pa 12 pamakampani 20. Avereji yamakampaniwo idatsika ndi maperesenti asanu ndi awiri pakati pa 2015 ndi 2016, kutsika kuchokera 63% mpaka 56%.
Bruce Temkin, woyang'anira bwenzi la Temkin Group anati:
Nazi zina zowonjezera kuchokera kumakampani oyendetsa ndege:
Mavoti a ndege zonse mu 2016 Temkin Experience Ratings ndi motere:
Kumadzulo kwa Airlines (67%), Alaska Airlines (62%), Ndege za JetBlue (62%), Delta Airlines (59%), Virgin America (55%), American Airlines (52%), United Airlines (51%), US Airways (48%), ndi Spirit Airlines (40%).
Palibe ndege yomwe idachita bwino pakati pa 2015 ndi 2016.
JetBlue Airlines (-13 points) ndi Delta Airlines (-10 points) idatsika ndi maperesenti ambiri pakati pa 2015 ndi 2016.
Tsopano m'chaka chake chachisanu ndi chimodzi chosindikizidwa, 2016 Temkin Experience Ratings ndiye chizindikiro chokwanira chamakasitomala pamakampani, ndikuwunika makampani 294 m'mafakitale 20: ndege, opanga zida, ogulitsa magalimoto, mabanki, mabungwe obwereketsa magalimoto, opanga makompyuta, ngongole. opereka makadi, macheni a chakudya chofulumira, mapulani azaumoyo, maunyolo a mahotela, onyamula inshuwaransi, opereka chithandizo pa intaneti, makampani oyika ndalama, ntchito zobweretsera mapepala, ogulitsa, makampani opanga mapulogalamu, masitolo akuluakulu, opereka chithandizo cha TV, zothandizira, ndi zonyamula opanda zingwe.
Kuti apange mavoti awa, Temkin Group idafunsa ogula 10,000 aku US kuti awone zomwe akumana nazo posachedwa ndi kampani pamiyeso itatu: kupambana (kodi mungathe kuchita zomwe mukufuna?), khama (kosavuta bwanji kugwira ntchito ndi kampaniyo?), ndi kutengeka (mukumva bwanji pakuchita zinthu?). Gulu la Temkin ndiye lidawerengera magawo atatuwa kuti apange kampani iliyonse ya Temkin Experience Rating.
M'magawo awa, 70% kapena kupitilira apo amaonedwa kuti ndi "zabwino," ndipo 80% kapena kupitilira apo amaonedwa kuti "zabwino kwambiri." M'chaka chino Temkin Experience Ratings, 20% yamakampani adapeza "zabwino" kapena "zabwino kwambiri", pomwe 44% adalandira "zosauka" kapena "zosauka kwambiri".
ZOMWE MUNGACHITE PA NKHANIYI:
- At the other end of the spectrum, Spirit Airlines received the lowest score in the industry with a rating of 40%, which put it in 284th place overall.
- Southwest Airlines, Alaska Airlines, and JetBlue Airlines deliver the best customer experience in the airline industry, according to the 2016 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.
- Southwest Airlines took the top spot out of nine airlines in this year’s ratings, earning a score of 75% and coming in 52nd place overall out of 294 companies across 20 industries.
