Chiti? Tchuthi: Ingokaniza Thomas Cook

Wodziwika bwino kwambiri ku Britain, a Thomas Cook, adadzudzulidwa ndi Who? Holiday magazine.

Wodziwika bwino kwambiri ku Britain, a Thomas Cook, adadzudzulidwa ndi Who? Holiday magazine. Kafukufuku wofalitsidwa lero akuti kampani yomwe idachita upainiya wolinganiza zokopa alendo m'nthawi ya Victoria "ili ndi ntchito yoti ikwaniritse ziyembekezo zazaka za 21st".

Kafukufuku wa mamembala 4,500 a Consumers 'Association amadzudzula a Thomas Cook "zipinda zapa hotelo zapamwamba komanso ogwira ntchito osathandiza". Kampaniyo, yomwe ndi yachiwiri pazambiri zoyendera alendo ku Britain, idavoteredwa kuti ndi osauka kwambiri mwa 29 paothandizira ochezera komanso momwe ndege zimayendera komanso kusamutsa.

Thomas Cook adapezanso nyenyezi ziwiri zokha mwa zisanu pamtengo wandalama. Makampani ena asanu ndi limodzi akuluakulu atchuthi adavoteranso zoyipa. Amaphatikizapo Holidays Virgin, Princess Cruises ndi makampani ang'onoang'ono amsika, Thomson ndi First Choice. Palibe amene adapeza "makasitomala" onse opitilira 70 peresenti. Cosmos, wogwiritsa ntchito wachitatu ku Britain, adatenga malo omaliza ndi 57 peresenti.

Rochelle Turner, wamkulu wa kafukufuku wa What? Holiday, inati: “Anthu ambiri amapita kutchuthi chaka chilichonse ndi anthu atatu otsogola pamsika, mothandizidwa ndi kupezeka kwawo m’misewu ikuluikulu ndi m’zotsatsa zadziko. Koma zimenezi sizikutanthauza kuti anthu onsewa amakhutira ndi zimene akumana nazo.”

Kufufuza kwa magaziniyi kunachitika mwezi wa September wapitawu ndipo kunafufuza maganizo a Who? gulu lapaintaneti patchuthi chawo chaposachedwa kwambiri. Chiyembekezo cha Thomas Cook chinali chotengera malingaliro a anthu 308, omwe akuyimira m'modzi mwa makasitomala 20,000 a pachaka a kampaniyo.

Ian Derbyshire, wamkulu wa Thomas Cook UK & Ireland anakana chigamulocho: "Icho? Lipoti la tchuthi ndi losiyana kwambiri ndi kuchuluka kwa ntchito zomwe makasitomala athu amatiuza komanso zomwe timanyadira nazo. Kuchokera pazofufuza zathu zomwe, ndi anthu ati omwe amaposa 100 kuposa omwe? Kafukufuku, kuchuluka kwamakasitomala kumawonjezeka chaka ndi chaka, pomwe 94 peresenti ya obwera kutchuthi adavotera a Thomas Cook kuti ndi 'wabwino kwambiri' kapena 'wabwino' patchuthi chawo chilimwe chatha. "

Malo apamwamba mu Chimene? Kafukufuku wa tchuthi anali katswiri wachichepere waku France, VFB. Idakhazikitsidwa zaka 40 zapitazo, ndikuyimba nyimbo za Edith Piaf ngati "imbirani nyimbo" kwa oyimba foni. Adalandira ulemu chifukwa cha malingaliro a makasitomala 33 - m'modzi mwa 500 mwa omwe adanyamulidwa chaka chatha.

Woyang'anira zamalonda pakampaniyo, Liz Barnwell, adati kuyamikirako kunali "Kutengera mtundu wa malonda athu komanso kuti tili ndi makasitomala okhulupilika - ndipo pali chidwi chenicheni pazambiri nthawi yonseyi. Pazaka 10 zapitazi anthu akhala okonda kudya okha, ndipo mfundo yakuti VFB ndi yosamalitsa kwambiri ndi imene yathandiza kwambiri.”

Anapereka uphungu kwa a Messrs Cook: “Akungoyang’ana manambala; tikuyang'ana ubwino wonse wa mankhwala ".

M'mafukufuku otere, ang'onoang'ono amakhala okongola - komabe 10 apamwamba anali ndi makampani angapo akuluakulu. Malo achiwiri adatengedwa ndi kampani ina yomwe idakhazikitsidwa mu 1970, katswiri wamkulu wamaulendo wautali wa Trailfinders. Chiti? Holiday idayamikira "kuchita bwino kwa ogwira nawo ntchito komanso kusinthasintha komwe kumakhudzidwa popanga mayendedwe apadziko lonse lapansi". Wothandizira kwambiri ku Britain, Explore, adatenga malo achitatu. Paul Bondsfield, woyang'anira PR wa Explore, adati "Tidayenda bwino nthawi yayitali zisanakhale zachikhalidwe, kapena kukhala ndi dzina".

* Ryanair, ndege yomwe nthawi zambiri imatenga malo omaliza pakufufuza, dzulo idadzitcha "chinthu chabwino kwambiri chomwe chingachitike kwa ogula aku Britain kuyambira mkate wodulidwa". Ndege yayikulu komanso yopindulitsa kwambiri ku Europe idayankha kudzudzula komwe kudachitika dzulo mu The Independent ndi wamkulu wa Office of Fair Trading. John Fingleton adalongosola ndondomeko zamitengo ya Ryanair ngati "puerile". Wonyamula katunduyo adagulitsa 1m "£ 4 Fingleton Fares" kuti aziyenda mwezi uno ndi wotsatira, polemekeza "Mtsogoleri wamkulu wa OFT".

Malo padzuwa: Momwe anthu oyendera maulendo adayendera

Chiti? adapatsa a Thomas Cook "chiwerengero chamakasitomala" cha 58 peresenti. Zinapeza kuti opita kutchuthi sanali okhutira ndi ma reps, mtundu waulendo komanso mtengo wandalama. Makasitomala adati ma reps, omwe adapatsidwa nyenyezi ziwiri mwa zisanu, adawonetsa kusowa kwa chidziwitso ndipo zinali zovuta kulumikizana.

*Cosmos idavoteredwa moyipa kwambiri, pomwe makasitomala adapeza 57 peresenti. Apaulendo ananena kuti “maulendo ake adzuŵa ndi mchenga” amapereka phindu lochepa la ndalama. Inali ndi chiwongola dzanja chamakasitomala cha 50 peresenti chifukwa chokhutitsidwa nditchuthi chake chakunyanja, kuchepera pa 69 peresenti ya avareji ya akatswiri oyendera alendo.

*Mtsogoleri wamsika Thomson adamuvotera mopanda phindu potengera mtengo wandalama. Idapeza 66 peresenti yokha patchuthi chake chakugombe ndi 68 peresenti pamaulendo ake autali. Koma makasitomala adavotera maulendo ake pa 81 peresenti.

* VFB, yomwe imagwira ntchito patchuthi cha ku France, idadzitcha malo apamwamba kwambiri chifukwa cha phukusi "loyenera" komanso "lodalirika".

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Linda Hohnholz

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