Chifukwa chiyani chipatala sichingakhale ngati hotelo?

1. N’zodabwitsa kuti liwu lakuti “chipatala” lili m’kati mwa mawu akuti “kuchereza” monga momwe onse aŵiri amachokera ku liwu Lachilatini lotanthauza “kulandira mwaubwenzi kwa mlendo kapena mlendo.”
2. Oyang’anira zipatala saona malo awo kukhala malo otonthoza koma malo a matenda ndi matenda.
3. Oyang'anira chipatala amafuna odwala omwe amavomereza kukhala m'chipatala kumatanthauza kuti simudzakhala omasuka.

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Palibe m'moyo wanga kapena maphunziro omwe adandikonzera bedlam yomwe ilipo kumbuyo kwa njerwa ndi matope a chipatala kapena dipatimenti ya ER. Oyang'anira zipatala ndi ogwira ntchito zachipatala ali ndi mwayi (ndipo mwinamwake udindo) kuti asandutse malo owopsawa kukhala malo omwe amalimbikitsa thanzi ndi thanzi labwino komanso osawonjezera kupsinjika ndi mantha odwala. Mahotela amapereka chitsanzo ndi mapu a misewu kuti asinthe zinthu m'malo owopsa.  

Ngati mwakhala mukudwala m'chipatala ku New York kapena mumakhala m'chipinda cha New York Emergency, mukudziwa kuti kusowa kwa malingaliro abwino a ogwira ntchito ku hotelo, malo ochezera a hotelo, malo a hotelo, komanso ukhondo wa hotelo kumabweretsa nkhawa yayikulu yomwe imatsogolera. ku mantha opitirira. Mwinamwake izi zimachitika (makamaka m’zipatala zina za ku New York) chifukwa chakuti oyang’anira zipatala samawona malo awo monga malo otonthoza koma malo a matenda ndi matenda; machiritso ndi thanzi zitha kuchitika kunyumba, ku spa, kapena Nyengo Zinayi.

Funsani woyang'anira chipatala aliyense kuti afotokoze malo ake ogwira ntchito ndipo yankho liyenera kukhala loti amafunikira zofunikira, ndi deta, ndi ma alarm abwino ndi odwala omwe amamvetsetsa kuti ululu wonse sungathe kuimitsidwa ndi kuvomereza kuti basi. kukhala mchipatala zikutanthauza kuti simudzakhala omasuka ndipo tsogolo lidzakhala losayembekezereka. Funsani funso lomweli kuchokera kwa mkulu wa hotelo ndipo yankho lake linganene kuti, “Kukhala kampani yochereza alendo padziko lonse lapansi - popanga zokumana nazo zochokera pansi pamtima kwa Alendo, mwayi wopindulitsa kwa Mamembala a Gulu, kufunikira kwakukulu kwa Eni ake komanso zotsatira zabwino m'moyo wathu. Madera” ( https://notesmatic.com/mission-and-vision-of-hilton-worldwide-an-analysis/ ).

N’zodabwitsa kuti liwu lakuti “chipatala” lili m’kati mwa liwu lakuti “kuchereza,” monga momwe onse aŵiri amachokera ku liwu Lachilatini lotanthauza “kulandira mwaubwenzi kwa mlendo kapena mlendo.”

Ndizodziwikiratu kuti mahotela ndi zipatala zonse zili ndi mawonekedwe ofanana:

1. Kutumikira makasitomala ovuta komanso odziwa zambiri

2. Gwirani ntchito magulu akulu akulu omwe ali ndi maudindo osiyanasiyana

3. Malipiro akumangika kwambiri pakuwunika kwa alendo / odwala

Ngakhale kuti mahotela amazindikira ubale wawo ndi anthu ndipo amalabadira kafukufuku wamsika zomwe zapangitsa kuti zitukuke komanso zatsopano ndi cholinga chofuna kusangalatsa makasitomala, zipatala zanyalanyaza mfundo yakuti ntchito yawo yaikulu ndi kusandutsa wodwala kukhala munthu wabwino. osati kuwonjezera phindu la pansi. Chifukwa cha ntchito yawo yolakwika, pakhala pali feteleza pang'ono (ngati alipo) pakati pa mafakitale a hotelo ndi zipatala.

Maphunziro Okhutiritsa Odwala

Kusintha kwa kayendetsedwe ka zaumoyo kumapangitsa kuti zipatala zikhale zokhudzidwa kwambiri ndi kuvomereza kwa odwala ndipo kukhutira kwa odwala kumayang'aniridwa ndi Hospital Consumer Assessment of Health Care Providers and Systems 2010 (HCAHPSA) ndi Press Ganey kafukufuku.

Kafukufuku wa HCAHPS ndiye kafukufuku woyamba wadziko lonse, wokhazikika, komanso wonenedwa poyera wa momwe wodwala amawonera chisamaliro chachipatala. Imafunsa nkhani monga kulankhulana ndi anamwino ndi madokotala, kulabadira kwa ogwira ntchito m’chipatala, ukhondo ndi bata la chipatala, kusamalira ululu, kulankhulana ponena za mankhwala, ndi kukonzekera kutulutsa mwazi. Kafukufukuyu wakhala imodzi mwa njira zomwe zimagwiritsidwa ntchito powerengera ndalama zolimbikitsira zomwe zimaperekedwa mu Hospital Value-Based Purchasing Programme. Kupitilira kubweza, kukhutira kwa odwala kungakhalenso chizindikiro chaubwino wachipatala.

Kafukufuku wa Press Ganey amalimbitsa ubale ndi opereka chithandizo ndi kafukufuku wokwanira komanso njira zozungulira zomwe zimathandizira mayankho anthawi yeniyeni ndi zizindikiro zogwirira ntchito.

Makampani opanga hotelo nthawi zonse amakhala akudziwa kukhutitsidwa kwa alendo ngati cholinga. Pang'ono ndi pang'ono, mlendo ayenera kukhala "wokhutitsidwa;" komabe, kupitilira zomwe amayembekeza ndicho cholinga. Makampaniwa agwiritsa ntchito zaka zambiri zoyeserera komanso zothandizira kukonza zinthu ndi kasamalidwe kazinthu kuti apitilizebe kuchita mpikisano.

Zipatala zitha kupititsa patsogolo maphunzirowa potengera ndikusintha njira zama hotelo zomwe zingapangitse kusintha kwakukulu pakuvomerezedwa ndi odwala, zomwe zimatha kupindulitsa ogwira ntchito pachipatala, madotolo, ogwira ntchito, odwala, komanso kupindula kwenikweni.

Zofanana ndi Kusiyana

Zipatala ndi mahotela amayang'ana kwambiri alendo/odwala omwe amapeza malo ogona ndi chithandizo. Monga momwe mahotelo amasiyaniranapo (kuchokera ku Holiday Inn Express kupita ku mahotelo a Four Seasons) pali mitundu yambiri ya kukula kwa zipatala komanso mawonekedwe ake ndi mtundu wake. Onsewa amagwiritsa ntchito gulu lalikulu la ogwira ntchito omwe ali ndi maudindo osiyanasiyana. Zipatala ndi mahotela amapanga mwayi kwa makasitomala / odwala omwe ali ndi malingaliro okhudzana nawo.

kusiyana

Mahotela amalipidwa mwachindunji ndi makasitomala pomwe zipatala nthawi zambiri zimalipidwa kudzera m'makampani a inshuwaransi apakatikati. M'chipatala, makasitomala ndi odwala, omwe nthawi zambiri amakhala ndi nkhawa komanso amada nkhawa ndi chithandizo chomwe chikubwera. Odwala atha kukhala ndi chisankho chokhudza malo omwe akufuna chithandizo; komabe, nthawi zambiri, palibe chochitira chifukwa odwala ambiri amakhala ndi vuto lachipatala ndipo ayenera kukhala kuchipatala. Ku hotelo, makasitomala ndi alendo, omwe amakhala okondwa (ngati pa nthawi yopumula) ndi ulendo wawo. Nthawi zambiri, alendo amasankha hotelo yawo komanso nthawi yomwe amakhala. Kuyambira pachiyambi, zipatala zili pachiwopsezo - chifukwa chake zikuyenera kuchita zambiri kuposa hotelo kuti odwala atonthozedwe. Chofunika kwambiri pazipatala ndi, ndipo nthawi zonse chiyenera kukhala, kupititsa patsogolo thanzi la odwala, koma chitonthozo ndi thanzi la odwala siziyenera kunyalanyazidwa.

Madokotala amakumana ndi zovuta zambiri popatsa odwala awo chikhutiro chapamwamba kwambiri ngakhale kuti madokotala ambiri samawona odwala awo akakhala mu ER kapena pabedi pachipatala (makamaka m'zipatala ziwiri za New York zomwe ndidakumana nazo) potero zikukula kale. zosasangalatsa zinachitikira mmodzi ndi kuchuluka nkhawa.

Udindo ndi Udindo

Gulu la akatswiri azachipatala litha kukhala lowopsa kwa odwala (mwachitsanzo, okhalamo, othandizira madotolo, namwino, ndi ena odziwa zambiri) omwe amalowa ndikutuluka m'malo mwa odwala - osafotokoza kwenikweni kuti iwo ndi ndani, ntchito zawo, maudindo awo. kapena udindo wawo popititsa patsogolo ubwino wa wodwalayo ndipo kawirikawiri sabwereranso ndi ndemanga kapena zatsopano. Mu hotelo, ogwira ntchito ali ndi maudindo omveka bwino (desiki lakutsogolo, concierge, wothandizira chipinda, woperekera zakudya); m’chipatala, komabe, mamembala osiyanasiyana a gulu lachipatala angakhale achilendo kwa wodwala. Zipatala zina zakhazikitsa makadi a nkhope (makadi okhala ndi zithunzi, maphunziro ndi zokonda zimaperekedwa kwa wodwala aliyense) ndipo apititsa patsogolo chidziwitso cha odwala cha mayina ndi maudindo omwe madokotala awo azachipatala ndi mamembala amagulu omwe amalumikizana nawo.

ZOGWIRITSA NTCHITO NDI NTCHITO

Kuyamba

Asanalowedwe, odwala amayezetsa ma labotale, amalandila mafunso okhudza momwe akudwala - zonse zomwe zimapangitsa kuti pakhale mantha komanso kusapeza bwino. Pofuna kuchepetsa nkhawa imeneyi, zingakhale zothandiza ngati zipatala zingapereke chidziwitso kwa odwala, kuti adziwe zomwe angayembekezere.

Njira Yolowera

Ogwira ntchito m'mahotela amadziwa kuti ulendo woyamba wamphindi 15 ndi wofunikira kwambiri akamakhazikitsa kamvekedwe kake. Amadziwa nthawi yomwe mlendoyo akuyembekezeka kufika, awunikanso mbiri ya mlendoyo ndi chithunzi chake ndipo mlendo akafika, amatha kulonjera munthu kapena anthuwo mwachikondi kuti “Timakuyembekezerani.”

Mosiyana kwambiri, zipatala sizingadziwe zambiri zakubwera kwatsopano (pokhapokha ngati akhala odwala omwe ali ndi chipatala m'mbuyomo ndipo zambiri zili m'ndandanda). Mosasamala kanthu za mayanjano am'mbuyomu, chipatala chimafuna kuti "makasitomala" asayine kangapo pamasiteshoni angapo, nthawi zambiri amadikirira pamalo olandirira, ndipo nthawi zambiri amalandira odwala omwe ali ndi, "Dzina, ID ya chithunzi, makadi a inshuwaransi, chonde."

Ndi kuchuluka kwa chidziwitso chomwe zipatala zili nazo za odwala awo ndi nthawi yodikirira, kupezeka kwa zipinda ndi kupezeka kwa madokotala, zambiri zitha kuchitidwa kuti apititse patsogolo njirayi. Kusonkhanitsa zidziwitso zosafunikira kutha kuchepetsedwa, zithunzi za odwala zomwe zidalipo zitha kugwiritsidwa ntchito kuti azindikire wodwalayo ndipo nthawi yodikirira ikhoza kuchepetsedwa mwa kuwongolera njira yolandirira ndikuwonetsetsa kupezeka kwa zipinda panthawi yomwe odwala amafika.

Oyang'anira ayenera kuchita ntchito yabwino yofotokozera odwala chifukwa chake amafunsidwa zomwezo nthawi ndi nthawi (ie, kuti atsimikizire kuti ndi ndani ndikuonetsetsa kuti ali otetezeka) kapena kugwiritsa ntchito luso lamakono kuti athetse kutaya.

Mbali yofunika kwambiri yachipatala cha wodwala ndi dokotala wawo. Mzipatala ziwiri za New York, ndidakumana ndi tsoka, kuwona dokotala kwanthawi yopitilira nano-sekondi ndizodabwitsa ndipo kukambirana kofunikira ndi dokotala kumakhala ngati kupambana lotale. Odwala nawonso ali ndi mwayi ngati amatha kulankhulana maso ndi maso angapo ndi namwino wawo.

Ngakhale m'magawo oyendetsedwa ndiukadaulo akuwonetsa kuti mawerengero a madokotala amagwirizana mwachindunji ndi luso lolankhulana, kuphatikiza kusonyeza ulemu, kumvetsera mosamala, kupereka malangizo osavuta kumva, kukhala ndi nthawi yokwanira ndi wodwalayo, ndikufotokozera mayeso ndi zolosera zamankhwala / mayeso omwe adakonzedwa. . Manja osavuta monga dokotala atakhala pansi m'malo moima pambali pa kama wawonetsedwa kuti asintha. Kuyankhulana kwabwino kwa dokotala ndi odwala kwalumikizidwanso ndi zotsatira zabwino za odwala.

Madokotala ndi akatswiri azaumoyo ayenera kuphunzitsidwa ku AIDET popeza imapereka malangizo olimba, okhazikika kuti athe kuwongolera kuyanjana kwa odwala ndikugogomezera mfundo zoyambira zamakasitomala abwino. Amapangidwa kuti achepetse nkhawa za odwala, kuonjezera kumvera kwa odwala komanso kusintha zotsatira zachipatala.

1. Vomerezani (motani mmene wodwala akufuna kuyankhidwa)

2. Fotokozerani (yemwe ndinu/ife ndinu ndani omwe ali ndi mbiri yoyenera)

3. Kutalika (kwa msonkhano, ndondomeko, kukhala)

4. Kufotokozera (m'mawu osavuta)

5. Zikomo (mwayi kukhala wothandiza/thandizo)

Kuphatikiza apo: Madokotala ndi gulu lake ayenera:

a) Khalani pansi (odwala akuganiza kuti mumathera 40 peresenti ya nthawi yochulukirapo ndi iwo ndikuyamikira kwambiri ulendo wanu)

b) Kuwongolera (kulankhula za mphamvu ndi mbiri ya gulu / ogwira ntchito / mabungwe)

c) Mvetserani (funsani ndiyeno mulole odwala alankhule kwa mphindi imodzi kapena ziwiri ndikugwedeza mutu kuvomereza).

"Zochitika m'nyumba" za wodwalayo sizimadalira kokha pakuchita kwake ndi dokotala komanso gulu lonse lachipatala lomwe lili ndi anamwino, othandizira azachipatala, ochiritsa, ogwira ntchito zoyendera, ogwira ntchito pazakudya, ndi amisiri.

Kafukufuku akuwonetsa kuti kuchuluka kwa anamwino kwa odwala komanso kulumikizana kwabwino kwa unamwino kumakhudzanso kukhutitsidwa kwa odwala. Onse ogwira ntchito m'chipatala ayenera kuphatikizidwa muzochita kuti athe kupititsa patsogolo umoyo wa wodwalayo. Kafukufuku wambiri wa odwala amawongolera mwachindunji magawo awa akukhala kwawo ndikugwirizanitsa kubwezeredwa kwa ogwira ntchito, ogwira ntchito zoyendera, ndi anamwino.

Kukonzekera kwa Kutaya ndi Kutsatira

Kukonzekera kuchoka kuchipatala ndi nkhani yofunika kwambiri. Mzipatala zina, namwino amawonanso malangizo a momwe angatulukire ndipo wogwira ntchito pamayendedwe amayendetsa wodwalayo kumalo olandirira alendo. Mzipatala zina, ma limousine amakumana ndi wodwalayo potuluka ndikumubweretsa kunyumba kwawo.

Ndinali watsoka ndipo sindinakumanepo ndi "zokonzekera" ku NYU Langone. Ndinadziwitsidwa maminiti a 45 pasadakhale za kutulutsidwa kwanga (kumasulidwa kokonzekera kunali tsiku limodzi). Sindinaloledwe kukhala ndi nthaŵi yosamba, ndinalimbikitsidwa kuvala mwamsanga, ndipo ngakhale kuti ndinali ndisanadzuke kwa masiku angapo, ndinakakamizika kuyenda kuchoka m’chipindacho, kupita ku chikepe, kudutsa m’bwalo lalikulu ndi losokoneza maganizo kuti ndigwetse matalala. taxi ndikufika kunyumba. Ndondomeko - inali - tulukani pano tikufuna bedi lanu!

Odwala ayenera kukhala atakonzekera nthawi yotsatila asanatulutsidwe; komabe, ili ndi udindo womwe nthawi zambiri umanyalanyazidwa ndikuwonjezera kupsinjika kwa wodwalayo pamene akusintha kupita kunyumba. Pamene ndinathamangitsidwa ku NYU Langone, ndinalibe nthawi yotsatila yokonzekera, ngakhale kuti ndikanayamikira mankhwala ochiritsira thupi popeza sindinatuluke pabedi kwa nthawi yaitali kwambiri ndikupeza kuyenda kovuta.

Kuphatikiza pa nthawi yotsatila yotsatila, mauthengawa ayenera kukhala ndi nthawi komanso ndani amene angakumane naye pakachitika ngozi zadzidzidzi kunyumba ndi ntchito zomwe ziyenera kumalizidwa (mwachitsanzo, mankhwala oyenera, zakudya zoyenera kutsatira).

Ngati wodwalayo sangathe kudzisamalira yekha, ogwira ntchito zothandizira ayenera kupezeka kwa iwo akadali m'chipatala. Kulola odwala kubwerera kwawo popanda chithandizo chamankhwala / chithandizo kumatha kukhala kowopsa komanso malire pakukhala opanda chikhalidwe. Izi ziyenera kukonzedwa mothandizidwa ndi wothandiza anthu m'chipatala komanso wodwalayo.

Zochitika Pambuyo pa Kukhala

Pambuyo pochoka kuchipatala odwala ayenera kulandira kafukufuku wokhudzana ndi zomwe akukumana nazo kuchipatala. Ali m'chipatala adziwitsidwe kuti kafukufukuyu athandiza chipatala komanso odwala amtsogolo. Anthu omwe akuyankha ndi zokumana nazo zoyipa ayenera kulumikizana ndi membala wa gulu lazaumoyo ndipo ngati nkotheka, konzani cholakwikacho. Oyang'anira zipatala ayeneranso kuyang'ana pa malo ochezera a pa Intaneti, komanso Yelp ndi Facebook kuti afotokoze ndemanga za odwala monga maphunziro, akuwonetsa kuti zizindikiro za odwala ndi nkhani zapakamwa zimatha kukhudza kwambiri zosankha zomwe odwala amasankha.

Ku NYU Langone ndidadutsa "kukambirana kochoka," ndi "othandizira odwala / achipatala omwe adandifunsa za zomwe ndakumana nazo kuchipatala. Ndinagawana zonse zomwe ndikuwona komanso malingaliro oti ndisinthe. Yankho lake, "Tumizani ndemanga zanu kwa wamkulu wa chipatala. Adzasangalala kuwerenga kalata yanu.” (Zindikirani: malipoti anga omwe adasindikizidwa adatumizidwa kwa oyang'anira chipatala ndipo sipanakhalepo zotsatiridwa). Ndinalandira foni yotsatila kuchokera kwa namwino wa ER yemwe adandifunsa za vuto langa. Ndikanena kuti sindikumva bwino ndipo ndikusowa thandizo komanso / kapena zina zowonjezera ndinauzidwa kuti ntchito yake (ndi ntchito ya dipatimenti ya ER) sinali kupereka kafukufuku wamankhwala kapena mankhwala koma kulimbitsa wodwalayo ndikumutumiza kunyumba.

Oops. Chinachake Chalakwika

Ngakhale kuti aliyense amayesetsa kuchita bwino, zinthu zimatha ndipo zimapita m'mbali. Mahotela ali ndi njira zowonetsetsa kuti alendo sakukhutira. Ngati pali vuto la chipinda kapena chakudya, wogwira ntchitoyo amakambirana za nkhaniyi ndipo ngati kuli kofunikira, amakambirana ndi woyang'anira dipatimenti kapena woyang'anira wamkulu. Ngati nkhanizo sizingathetsedwe mokhutiritsa mlendo, akhoza kubwezeredwa ndalama kapena ngongole komanso kupepesa ndi akuluakulu ogwira ntchito. Alendo nthawi zambiri amadabwa komanso kusangalatsidwa ndi chidwi ndipo zimatembenuza mlendo wosasangalala kukhala kasitomala wokhulupirika.

Mzipatala, ndalama sizingabwezedwe kapena ngongole zimaperekedwa; komabe, nthawi iyenera kugwiritsidwa ntchito pozindikira kusakhutira kwa odwala. Odwala "kukhutira kugunda" kuyenera kufufuzidwa tsiku ndi tsiku ndikuyankhidwa mwamsanga pamene vuto / vuto ladziwika. Kulankhulana kwabwino ndikofunikira makamaka pakagwa zovuta kapena zolakwika zosayembekezereka, chifukwa kusawongolera bwino kungayambitse mlandu kapena kuipiraipira. Ngati wodwala sakukhutira, mwayi wokonza malingaliro awo a chipatala umatha pamene wodwalayo akuchoka. Kukonza chokumana nacho choyipa kungapangitse munthu kukhala ndi chidziwitso chabwinoko kuposa kukhala ndi vuto poyamba.

Mahotela ambiri amagwiritsa ntchito malipoti atsiku ndi tsiku kuti awonetsere kukhutira kwa alendo omwe ali m'nyumba. Zolemba zimapangidwa muzolemba za mlendo pakompyuta nthawi iliyonse pamene chinthu chabwino kapena cholakwika chikanenedwa kapena kukumana nacho. Zokumana nazo zoyipa zimachira mlendo asanatuluke chifukwa palibe mlendo amene ayenera kuchoka ali wosakondwa. "Chabwino" sichivomerezedwa ngati yankho. Ngati mlendo sakukondwera ndi ulendowo, hoteloyo ikuganiza kuti sinali bwino ndipo GM adzabwera kudzalankhula yekha ndi mlendoyo.

Kulumikizana: Woleza mtima, Wogwira ntchito, Zochita

Zipatala ndi mahotela ndiabwino kwambiri ngati wogwira ntchito wofooka wolumikizana ndi kasitomala. Chidziwitso chachipatala cha wodwala chimakhala chofanana ndi kuyanjana kwake koyipa kwambiri ndipo zilibe kanthu ngati anali wotanganidwa wotanganidwa kwambiri kapena wothandizira wachipatala yemwe sanawathandize kuchimbudzi mwachangu. Ogwira ntchito, osati oyang'anira, ndi omwe amatha kukopa makasitomala. Cholinga chachikulu chiyenera kukhala kuthandiza ogwira ntchito m'chipatala bwino, chifukwa odwala nawonso adzathandizidwa bwino. Ku hotelo, kutsindika uku kumachokera pamwamba pansi ndipo oyang'anira amagwira ntchito kuti alembe ndikusunga anthu abwino kwambiri omwe amanyadira komanso osangalala ndi malo omwe amagwira ntchito.

Kuchokera ku Chipatala Kufikira Kuchereza

Oyang'anira zipatala ayenera:

1. Gwirani ntchito molimbika kuti muwongolere mphindi 15 zoyambirira za zomwe wodwalayo adakumana nazo

2. Tsimikizirani kufunika kolankhulana bwino ndi odwala nthawi yonse yomwe ali m'chipatala

3. Tsatirani kuchuluka kwa kukhutira kwa wodwala nthawi zonse ndikuchitapo kanthu mwamsanga pakabuka mavuto.

4. Tsatirani odwala atatulutsidwa m'chipatala kuti apeze mayankho omwe angagwiritsidwe ntchito popititsa patsogolo ntchito zamtsogolo.

5. Dziwani za kupezeka kwa intaneti kwa "reputation management" monga odwala amawerenga zachipatala asanabwere kuchipatala ndikulemba zomwe adakumana nazo pambuyo pake.

6. Utsogoleri uyenera kukhala ndi cholinga chokhazikitsa malo omwe ogwira ntchito m'chipatala ali okondwa komanso ogwira ntchito, amatha kusamalira bwino odwala awo.

Tsogolo la Zipatala?

Kafukufuku wina akuwonetsa kuti zipatala sizikhala ndi moyo momwe zilili pano. Njira zakuchipatala zaku US zakwera mtengo kwambiri ndipo zitha kukhala zowopsa ku thanzi la munthu. Malinga ndi Dr. Dan Paul (Colorado Springs), makampani azachipatala omwe alipo ku US ndi oopsa kwa odwala ndi madokotala. Amapeza kuti "Zipatala zikugwiritsa ntchito njira yakale yamabizinesi."

Ndizosangalatsa kudziwa kuti magawo awiri mwa atatu mwa anthu onse aku America omwe amalengeza za bankirapuse atchula zifukwa zachipatala. Mu 2018, gawo limodzi mwa magawo atatu a $ 2.6 thililiyoni omwe amagwiritsidwa ntchito pazachipatala adapita kuzipatala, pomwe 20 peresenti adapita kwa asing'anga ndi zipatala (Kaiser Family Foundation). John Hopkins Medicine mtolankhani mu 2016 kuti anthu opitilira 250,000 ku US amamwalira chaka chilichonse chifukwa cha zolakwika zachipatala, zomwe zimapangitsa kuti zolakwikazo zikhale zachitatu zomwe zimayambitsa kufa kwa matenda amtima ndi khansa.

Zitenga mwayi wotani kuti chipatala chapanochi chizindikirike ngati dinosaur monga momwe zilili? Ndi liti pamene dongosolo lazaumoyo lidzasintha lokha kukhala chinthu chomwe chimakwaniritsa (ndi kupitirira) zosowa ndi zofuna za wodwalayo? Kodi alipo wokonzeka kuganiza? Mpira wanga wa kristalo pano uli pa chithandizo chamoyo ndipo sukupezeka kuti anthu akambirane.