Msonkhano wa European Hotel Managers Association ku St. Moritz umakhala wobiriwira

Bungwe la European Hotel Managers Association linapereka umboni wokwanira wa mphamvu zake pa Msonkhano Waukulu womwe unachitikira posachedwa ku St. Moritz, motsogozedwa ndi pulezidenti wake Johanna Fragano, General Manager wa Hotel Quirinale ku Rome. Msonkhanowu unakonzedwa ndi komiti yotsogoleredwa ndi Hans Wiedemann m’mahotela awiri, Badrutt’s Palace ndi Kulm Hotel St. Moritz. Anali "wobiriwira" masiku atatu, pomwe mahotela adathamanga kwathunthu ndi mphamvu zina. Chinali chisonyezero cha mmene ntchito zokopa alendo zisathe ndi patsogolo EHMA, osati chifukwa cha kufunikira kwake kwenikweni komanso chifukwa cha kuchuluka kosalekeza chiwerengero cha "makasitomala obiriwira", makasitomala amene amakonda makampani amene amalemekeza chilengedwe.

"Ndine wokondwa kwambiri kutenga nawo mbali mwachidwi kwa mamembala athu ku St. Moritz, zomwe zidapangitsa kuti anthu azikhala ndi mphamvu zabwino," adatero Johanna Fragano, Purezidenti wa EHMA ndi General Manager wa Hotel Quirinale ku Rome. Zotsatira zomwe tikupeza pofalitsa makhalidwe athu - mtendere pakati pa anthu, kuteteza chilengedwe, kuteteza luso lathu - zimapereka umboni womveka bwino wa chidwi cha mamembala athu pazochitika zathu, ngakhale m'mayiko omwe sali odziwika bwino, monga ngati Russia. Ndikuthokoza kwambiri onse amene analabadira pempho lathu.”

Masewera, chilengedwe ndi chipale chofewa zinali mitu yayikulu pamwambowu. Pogwiritsa ntchito nyengo ya St. Moritz, yomwe idadalitsa msonkhanowo ndi thambo lokongola la buluu lamapiri ndi chipale chofewa pansi pa dzuwa la masika, ntchito zambiri zokonzedwazo zinkachitikira panja, ndi mapeto aakulu a zozimitsa moto pamtunda wa mamita 3000. Al fresco Welcome Cocktail kwa anthu oposa 400 anayamba ndi kulandiridwa kwa pulezidenti wa Komiti Yokonzekera, nthumwi ya ku Switzerland Hans Wiedemann, ndi akuluakulu a mzinda ndi Grigioni canton. Tsiku lonse linali lamasewera ochititsa chidwi a timu mu chipale chofewa. Madzulo ochititsa chidwi a Badrutt's Palace omwe adamaliza msonkhanowu analinso nthawi yoperekera mphotho ya "Hotel Manager of the Year" kwa Kurt Dohnal wazaka 51 waku Austria, CEO ndi Wachiwiri kwa Purezidenti wa Kessler Collection Europe.

Ntchito za EHMA zikuphatikiza magawo osiyanasiyana, kupanga mgwirizano komanso kulimbikitsa ubale wapadziko lonse lapansi. November watha adawona ulendo wophunzirira ku China, womwe unakonzedwa chifukwa cha kulumikizana ndi ECHMEC (Europe China Hotel Management Experts Council, www.echmec.org), bungwe lopanda phindu lomwe lili ku Brussels, lomwe limadzipatsa lokha ngati ulalo pakati pa Europe. ndi China kwa makampani a hotelo. EHMA imathandiziranso IIPT, International Institute for Peace through Tourism.

Msonkhano Wachigawo wa 35 unalinso mwayi wopereka moni kwa mamembala 39 atsopano. Mamembala onse ndi 450, ndi kuphatikiza kwabwino kwa mahotela odziyimira pawokha ndi mahotela omwe ali mgulu lalikulu la mayiko. Kugwirizana kudakulitsidwa kumayiko atsopano omwe sanapezekepo, monga Russia ndi Finland. Bungweli likukonzekera kukhala ndi anthu ambiri ku Europe, komwe kulipo m'maiko 28.

Kuphunzitsa pa utsogoleri ndi chinthu chofunikira kwambiri ndipo mayanjano amagwirira ntchito limodzi ndi masukulu odziwika kwambiri padziko lonse lapansi komanso masukulu opatsa zakudya, monga École Hôtelière ku Lausanne ndi Cornell University ku USA, omwe adakonza magawo azidziwitso mozama pa Msonkhano Wachigawo. . Oyankhula ofunikira ambiri adatenga nawo gawo m'masemina, akukumana ndi nkhani zingapo zosangalatsa komanso zamutu: zachuma, kasamalidwe ka mahotela, malonda, ukadaulo, komanso kufananiza maunyolo ahotelo ndi mahotela odziyimira pawokha pansi pamalingaliro apadziko lonse lapansi.

Mitu yomwe idakambidwa pa Tsiku la Yunivesite yokonzedwa ndi Chris Norton, Director of Marketing & Communication ya École Hôtelière ku Lausanne, idakhudza kufunikira kwa maunyolo ndi mahotela odziyimira pawokha kuti awonjezere kapena kupanga phindu, ndi zokambirana zitatu: yoyamba inali pazamalonda pa intaneti. ndi mutu wakuti "Kufikira kasitomala" (motsogoleredwa ndi Pulofesa Hilary Murphy), wachiwiri pa IT njira, "Kupanga chidziwitso luso ofotokoza njira mlendo m'tsogolo" (motsogoleredwa ndi Pulofesa Ian Millar), pamene msonkhano wachitatu anali pa "Njira yogwiritsidwa ntchito - Zida zenizeni za zovuta zenizeni (motsogoleredwa ndi Pulofesa Demian Hodari, Hilary Murphy ndi Ian Millar).

Mkhalidwe wa chuma cha dziko ndithudi ndi nkhani yotentha kwambiri ndipo zomwe zikuchitika panopa zinafotokozedwa ndi katswiri weniweni, Dr. Sandro Merino, Mtsogoleri wa Wealth Management UBS, pamene World Economic Forum Report 2008 pa chiwopsezo chapadziko lonse ndi kufunikira kwake kwa dziko lapansi. makampani ochereza alendo adawunikidwa ndi Janice L. Schnabel, Marsh Inc. USA, & Martin Pfiffner, Kessler & Co, Zurich. Tonsefe timafuna kudziwa zomwe zidzachitike padziko lonse lapansi m'tsogolomu. Nick van Marken, Partner wa Deloitte Touche, anayesa kupereka mayankho.

Mahotela othamanga ndi chakudya chatsiku ndi tsiku cha oyang'anira mahotela, ndipo Martin Wiederkehr, Woyang'anira Gulu, TransGourmet Schweiz AG, adawonetsa ubwino wogwira ntchito ndi wogulitsa m'modzi.

Pankhani ya malonda, zopereka za Jürg Schmid, CEO wa Switzerland Tourism, zinali zopambana kwambiri. Iye anapereka chithunzithunzi waluntha wa njira kuti gulu zotsatsira anatsatira kuti kulenga chizindikiro, ndi udindo ndi kulimbikitsa zokopa alendo Switzerland pamaso pa kusintha mofulumira zosowa makasitomala '. Kumanga ndi kasamalidwe ka kukhulupirika kwa munthu, chida chachikulu pomanga chifaniziro cha hotelo ndi kukhulupirika kwa makasitomala, unali mutu womwe Christof Küng, EurEta, Küng Identità anakambirana nawo. Kwa ochita nawo msonkhano, kasitomala makamaka amakhala ndi "oyenda apamwamba", omwe zizolowezi zawo zinakambidwa ndi Margaret M. Ceres pamene adapereka zotsatira za kafukufuku wopangidwa ndi American Express pa Platinum ndi Centurion omwe ali ndi makadi.

Mutu wina womwe uli pafupi kwambiri ndi kasamalidwe ka hotelo ndiukadaulo, gawo lomwe likukula mwachangu komanso mosalekeza. "Makhadi patebulo - chitetezo pamalipiro a kirediti kadi" inali mutu womwe Niklaus Santschi, Mtsogoleri wa Zogulitsa & Marketing, Telekurs Multipay AG, pomwe Leo Brand, CEO wa Swisscom Hospitality Services adalankhula za kayendetsedwe ka maukonde a hotelo komanso tsogolo la ukadaulo wazidziwitso mumakampani ochereza alendo. Zoyembekeza zamakasitomala zikukwera tsiku lililonse ndipo a Tim Jefferson, Managing Director wa The Human Chain, adafotokoza momwe angakwaniritsire ntchito zamakasitomala m'gawo la malo ogona.

Gulu la oimira akatswiri, motsogozedwa ndi Ruud Reuland, Mtsogoleri Wamkulu wa École Hôtelière ku Lausanne, adakambirana za mavuto omwe akukumana nawo ndi mwayi womwe amakumana nawo mahotela ndi mahotela odziimira okha. Gululi linali ndi: Innegrit Volkhardt, Managing Proprietor, Bayerischer Hof, Munich, Michael Gray, General Manager, Hyatt International Hotel The Churchill, London Reto Wittwer, Purezidenti & CEO, Kempinski Hotels & Resorts Emanuel Berger, Executive Delegate of Board Victoria Jungfrau Collection Vic Jacob, General Manager, Suvretta House St. Moritz.

EHMA (European Hotel Managers' Association) ndi bungwe lopanda phindu lopangidwa ndi otsogolera a mahotela apamwamba 4 ndi 5 apamwamba padziko lonse lapansi ndipo odzipereka kuti asunge mzimu waubwenzi ndi miyezo yapamwamba pabizinesi yamahotelo. EHMA ili ndi mbiri yomwe imabwerera zaka makumi atatu ndi zinayi, pomwe mgwirizanowu wakula kwambiri. Zowonadi, poyamba inali ndi mamanejala ochepa chabe a mahotela, pomwe lero ili ndi mamembala 450 m'maiko 28. Malinga ndi ziwerengero, bungweli likuyimira mahotela 360, zipinda 92, antchito 72 ndi ndalama zokwana 6 biliyoni pachaka. Kumbali ya khalidwe, ndi EHMA ndi choyamba ndi mgwirizano wa mabwenzi ndi chilakolako nawo ntchito yawo, amene adzipereka kukhalabe mkulu mlingo wa ukatswiri munthu ndi kutchuka kwa establishments iwo akuimira. Cholinga cha EHMA ndi kupanga maukonde, dera la malingaliro, chidziwitso, zochitika, mavuto ndi zotsatira kuti muwonjezere luso la gawoli. Nthumwi ya dziko la Italy komanso Purezidenti wapano ndi Johanna Fragano, manejala wamkulu wa Hotel Quirinale ku Rome.