Heathrow yalengeza kuti mamembala 750 omwe sagwira ntchito azidzipereka maola 10,000 ndi masinthidwe opitilira 2,200 chilimwechi pofuna kukonza maulendo oyenda pabwalo la ndege.

Pulogalamu ya Here to Help ndi ntchito yomwe yakhalapo kwa nthawi yayitali koma yalimbikitsidwa sabata ino chifukwa cha kuchuluka kwa anthu okwera m'chilimwe. Apaulendo opitilira 40 miliyoni adutsa Heathrow chilimwechi mpaka pano, pomwe bwalo la ndege likuwona kukula kofanana ndi zaka XNUMX m'miyezi inayi yokha.

Ntchito ya 'anthu ofiirira' tsopano ili mchaka chakhumi ndi chiwiri ndipo ndi gawo limodzi la zoyesayesa za Heathrow kuti awonetsetse kuti ndege zikuyenda bwino kwambiri chifukwa zikupitilizabe kupeza njira yobwerera kunthawi yovuta. Gulu latsopanoli lolimbikitsidwa lavumbulutsidwa mwalamulo ndi nyenyezi yapa TV Rylan, yemwe adakhala membala wolemekezeka mgululi akusintha pabwalo la ndege - ndipo adawonedwa ndi okwera akukankha ma trolley ndikunyamula zakumwa kuti afulumizitse chitetezo.

Chaka chino pamakhala chilimwe choyamba m'zaka zitatu zomwe anthu aziyamba tchuthi chachilimwe mochuluka, ndipo okwera ambiri akudutsa. Heathrow sanapite kudziko lina kuyambira 2019. Chiwerengero cha okwera mpaka pano chilimwechi ndi choposa 500% kuposa nthawi ino chaka chatha kotero kuti ma terminal ali otanganidwa, ndichifukwa chake Heathrow watengapo njira zingapo zothandizira kuti maulendo oyenda azitha kuyenda bwino. Izi zikuphatikiza kugwira ntchito ndi makampani oyendetsa ndege kukonza ndandanda, kukulitsa chitetezo, uinjiniya, ndi magulu a ntchito, ndi kulimbikitsa ndondomeko ya Pano to Help.

Maudindo akuluakulu a gulu la Here to Help kuti athandize anthu kudutsa pabwalo la ndege bwinobwino monga momwe angathere, ndi monga kulandirira anthu okwera pabwalo la ndege, kuwalangiza kuti akalowe m'madesiki, kuthandiza kuthana ndi zinthu monga katundu wa m'manja kupitirira kukula kwake komanso kuthandiza okwera. ndi kukonzekera katundu wamanja kuti athe kudutsa mosasunthika pachitetezo. Gulu la othandizira liliponso kuti lithandizire okwera pamapepala aliwonse ofunikira onyamuka asananyamuke komanso upangiri pakuyezetsa COVID-19.

Emma Gilthorpe, Chief Operating Officer ku Heathrow ndemanga: “Ntchito yathu yanthawi yayitali ya Here to Help yalimbikitsidwa pokonzekera tchuthi chachilimwe kuti atithandize kukonzekera bwino nyengo yachilimwe komanso kuonetsetsa kuti okwera ndege achoka bwino. Tikudziwa kuti maholide achilimwewa ndi oyamba m'zaka zitatu kwa okwera ambiri, ndipo kuyenda kwa ena kungakhale kovutirapo. Gulu lathu la Here to Help likuthandizani patchuthi chanu mosavutikira momwe mungathere. Kuchokera pazigawo zing'onozing'ono monga kuthandiza, mumanyamula zakumwa zanu kukhala nkhope yaubwenzi kukuthandizani kudutsa bwalo la ndege, 'anthu ofiirira' ku Heathrow adzakhala atatuluka kuyambira lero. "

ZOMWE MUNGACHITE PA NKHANIYI:

Key roles taken up by the Here to Help team to help people get through the airport as smoothly as possible include welcoming passengers into the airport, directing them to check-in desks, helping to manage issues such as hand luggage exceeding size allowances and assisting passengers with preparing hand luggage to enable them to pass seamlessly through security.
The ‘purple people' initiative is now in its twelfth year and forms part of Heathrow's efforts to ensure the very best airport experience as it continues to find a way back to normal after a challenging period.
The new bolstered team has been officially unveiled by TV star Rylan, who became an honorary member of the team doing a shift in the airport – and being spotted by passengers pushing trolleys and packing liquids to speed up the security process.