Pokondwerera Tsiku la Chisangalalo Padziko Lonse pa March 20, Abu Dhabi Airports adalengeza zotsatira za "chimwemwe index" cha Abu Dhabi Airport kwa 2018. Chizindikiro cha chimwemwe cha kampaniyo chinavumbula kuti 82% ya okwera ndege anali okondwa ndi zomwe adakumana nazo ku Abu Dhabi International Airport ( AUH) chaka chatha. Kuphatikiza apo, 89% ya omwe adakwera adawonetsa chisangalalo chawo ndi ntchito zabwalo la ndege mu Marichi 2018, ndi 88% mu Okutobala 2018, zomwe ndi ziwerengero zapamwezi zokwera kwambiri pamayendedwe apadziko lonse lapansi.

Abu Dhabi Airports amayesanso kukhutitsidwa kwamakasitomala kudzera pakukhazikitsa pulogalamu ya kafukufuku ya Airports Council International's (ACI) Airports Service Quality (ASQ) kuyambira 2006. Kampaniyo idayamba kuyeza chisangalalo mu Okutobala 2017 ndikukhazikitsa njira ya Interactive Feedback ndi zina. Kafukufuku, pomwe zotsatira zonse ziwiri zimaphatikizidwa ndikuphatikizidwa ndi cholinga chokwaniritsa chiwongola dzanja choposa 75% pofika 2019.

Abu Dhabi Airports amalemba chimwemwe cha makasitomala ake powapempha kuti apereke ndemanga zawo paziwongola dzanja zomwe zimayikidwa mu Terminal 1 ndi 3 ku AUH, kuwonjezera pa kufufuza mwezi uliwonse m'ma terminal. Mayankho amawonjezeka komanso kafukufuku amafunsa anthu odutsa ngati ali okondwa kapena osakondwa ndi zomwe akumana nazo pabwalo la ndege.

Bryan Thompson, CEO wa Abu Dhabi Airports, adati: "Kupatsa makasitomala athu ndi okwera nawo mwayi wosangalatsa ndikuwonetsetsa kuti ali okondwa ndi ntchito zathu komanso zomwe akumana nazo paulendo ndi zina mwazofunikira kwambiri. Tikupitilizabe kukhazikitsa njira zowonetsetsa kuti okwera ndi ogwira ntchito athu azikhala osangalala komanso otonthoza, chifukwa ichi ndi gawo lofunikira pakudzipereka kwathu kuchita bwino kwambiri ndipo ndi gawo la masomphenya athu oti tikhale gulu lotsogola kwambiri la eyapoti padziko lonse lapansi. "

Abu Dhabi Airports yadzipereka kupititsa patsogolo luso lamakasitomala pokondwerera tchuthi chadziko, kupatsa apaulendo ntchito zapadera komanso mwayi wopeza mphotho, komanso kupereka zopatsa zapadera m'malo ake ogulitsira komanso zakudya ndi zakumwa. Kuphatikiza apo, kampaniyo idakhazikitsa chaka chatha Kazembe Wosangalala Wamakasitomala wopangidwa kuti awonetse mtundu wapadera wa Abu Dhabi wa Arabian Hospitality.

Kuphatikiza apo, Abu Dhabi Airports akupitiliza kuwonetsetsa kuyenda kosasunthika popereka chithandizo chamtengo wapatali komanso chapadera monga intaneti yothamanga kwambiri ya Super-Fi, cheke chakutali, ndi mautumiki a US Customs and Border Protection pre-clearance, omwe amapezeka kokha. m'dera la Abu Dhabi International Airport.

ZOMWE MUNGACHITE PA NKHANIYI:

We continue to launch initiatives to ensure the happiness and comfort of our passengers and staff, as this is an important part of our commitment to excellence and forms a part of our vision of becoming the world's leading airports group.
The company officially started measuring happiness in October 2017 with the implementation of the Interactive Feedback system and additional surveys, where both results are combined and averaged with the aim of achieving a passenger happiness rate of more than 75% by 2019.
Abu Dhabi Airports records the happiness of its customers by requesting their input at feedback mounts installed throughout Terminals 1 and 3 at AUH, in addition to conducting monthly surveys in the terminals.