Ngakhale kuti m’mwezi wa March mbali yaikulu ya dziko lapansi idakali mkati mwa nyengo yachisanu, pali chiyembekezo chakuti nyengo yoipa kwambiri ya kuzizirako yatha tsopano. Palinso chiyembekezo choti mwina ntchito zokopa alendo zitha kupitilira zonse zovuta komanso zotsekera chifukwa cha COVID-19 ndikubwereranso kumakampani azokopa alendo. Mwezi wa Marichi ndi mwezi womwe akatswiri okopa alendo amayenera kudzikumbutsa kuti gwero la zokopa alendo komanso kuyenda ndi chidwi chopanga "zokumbukira." Kaŵirikaŵiri, akatswiri a zaulendo ndi zokopa alendo afikira kukhala abizinesi kwambiri kwakuti amaiŵala kuti maziko a programu yaikulu yotsatsira malonda ndiwo “chilakolako chakuchita bwino kwambiri.”
Munthawi ino yomwe COVID idapanga malamulo angapo kukumbukira kuti ntchito yamakampani ndikupanga kukumbukira kokongola ndikofunikira kwambiri kuposa kale. Kutsatsa kwa alendo kumadalira zinthu zinayi zosaoneka: 1) zabwino zonse, 2) kugwira ntchito molimbika, 3) kukhulupirika, ndi 4) kukonda anthu. Pali zochepa zomwe akatswiri okopa alendo angachite zamwayi, koma zina zitatu zosawoneka zili m'manja mwamakampaniwo. Ulendo ndi maulendo ndi gawo lomwe limafuna kuti opereka chithandizo abwere kudzagwira ntchito ndi kumwetulira pankhope zawo ndi chikhumbo chotumikira anthu anzawo.
Kukuthandizani kuti muyambitsenso chidwi chanu cha zokopa alendo makamaka ndi chiyembekezo choti tipitilira zovuta za COVID-19, nazi:
Malingaliro angapo olimbikitsa akatswiri okopa alendo, ogwira ntchito zokopa alendo, ogwira ntchito kutsogolo, ndi gulu lonse la zokopa alendo.
-Ganizirani zamakhalidwe omwe amatengera malo okopa alendo. Funsani wekha, walowanji kumunda? Funsani aliyense wa ogwira nawo ntchito kuti alembe mndandanda wazomwe zimapindulitsa zokopa alendo mdera lanu ndiyeno kambiranani mndandandawo pamsonkhano wa ogwira ntchito. Gwiritsani ntchito mndandandawo ngati njira yodziwira kuti ndi mfundo ziti zomwe aliyense wa ogwira nawo ntchito amagawana nawo. Kenako yesetsani kumvetsa chifukwa chake anthu ena amene mumagwira nawo ntchito amatsatira mfundo zina. Pamisonkhano ya ogwira ntchito ndi bwino kuyambitsa kukambirana ndi funso ngati: "Kodi zotsatira zomwe tonse tikufuna ndi zotani?"
-Khalani osangalala. Sibwino kufunsa ogulitsa kapena antchito ena, monga chitetezo kapena kukonza, kuti akusangalatseni ndi malonda anu ngati mameneja sali zitsanzo za chidwi chokopa alendo. Kaŵirikaŵiri akatswiri oyendera zokopa alendo ndi oyendayenda amangokhala osachita kanthu, amayamba kuchita zinthu zoipa, kapena amaona ntchito zawo mopepuka. Pamene maganizo olakwika alowa m'malo okopa alendo, maloto a kasitomala nthawi zambiri samakwaniritsidwa, ndipo chilakolako cha zokopa alendo chimafa. Palibe amene akufuna kupita kumalo "kukagula maloto". Ganizirani za maloto omwe mukufuna kubweretsa patsogolo. Mwachitsanzo, kodi mukugulitsa maloto a ntchito yabwino, mphindi zokongola, kapena chakudya chodabwitsa? Kenako dzifunseni momwe mungapangire kukopa kwanu, hotelo, kapena dera lanu kukhala malo oti mukwaniritse malotowo.
- Phatikizani gulu lanu kwa onse ogwira nawo ntchito. Chifukwa cha kutseka kwa COVID ndizosavuta kuyiwala kuti kugwira ntchito paulendo ndi zokopa alendo kuyenera kukhala kosangalatsa, koma sitingathe kulimbikitsa zomwe sitisangalala nazo. Nthawi zambiri timayiwala kuti chinthu chamtengo wapatali chikhoza kuperekedwa ndi omwe amakhulupirira mankhwalawa. Tengani nthawi yopangitsa aliyense wogwira ntchito kuti amve bwino za ntchito yake. Konzani mndandanda wa chifukwa chomwe muli ndi mwayi wogwira ntchito zokopa alendo ndi maulendo, zomwe mumakonda pa ntchito yanu ndi momwe mumagwirira ntchito zimakuthandizani kuti mukhale munthu wabwino. Anthu omwe ali ndi malingaliro abwino pa ntchito yawo, amachita bwino, amasangalala kwambiri, ndipo amapita patsogolo mofulumira.
- Gawani, gawani, gawani! Tengani nthawi yogawana zitsanzo za kupambana ndi chidziwitso ndi anzanu, ogwira nawo ntchito komanso anthu ammudzi. M'zaka zachidziwitso, pamene timagawana zambiri, timapeza ndalama zambiri. Pamlingo wodziwikiratu, tinganene kuti kutsatsa zokopa alendo sikuli kanthu koma kuthandiza ena kugawana ndikukhala ndi chidwi ndi zomwe tikugulitsa.
-Konzani njira zomwe ziziwonetsa zotsatira. Nthawi zambiri timapanga njira zazikulu zomwe zingakhale zovuta kwambiri kotero kuti ogwira nawo ntchito kapena nzika zathu zimalephera kumvetsetsa komwe tikufuna kupita. Limbikitsani ena popereka malingaliro osapitirira anayi kapena asanu otheka. Sankhani mapulojekiti osachepera awiri omwe ndi osavuta kukwaniritsa, ndipo safuna thandizo laukadaulo ndi utsogoleri. Palibe chomwe chimalimbikitsa ntchito yotsatsa ngati kupambana.
-Musamavutike popanga zisankho zambiri pamodzi. Nthawi zambiri mabungwe azokopa alendo amadzipereka kwambiri kwa aliyense amene amatenga nawo mbali pazosankha zonse ndipo palibe chomwe chingachitike. Utsogoleri uli ndi udindo womvera ndi kuphunzira, komanso kusankha ndi kupanga chisankho chomaliza. Nthawi zambiri udindo wa utsogoleri ndi kuthandiza bungwe kuti lisalowerere mwatsatanetsatane mpaka palibe chomwe chimachitika. Nthawi zambiri ndi bwino kuti atsogoleri a mabungwe okopa alendo alembe mndandanda wazomwe ali ndi udindo komanso momwe angakwaniritsire maudindowo.
-Osachita mantha kufunsa mafunso ovuta komanso kumvetsera mayankho ake. Kudzipatula kwa katswiri woyendayenda kumawononga chidwi cha akatswiri, kulinganiza kwake, ndi ntchito yake. Funsani antchito anzanu malipoti, funsani malangizo, ndi kufunsa mafunso. Pokhala ndi nthawi yofunsa funso, osati muofesi yanu mokha komanso komwe ntchito zokopa alendo zili, katswiri wapaulendo ndi zokopa alendo amalowa m'dziko lenileni laulendo. Ogwira ntchito zapaulendo amayenera kuyima pa intaneti, kuyang'anira mahotelo awo kapena ntchito zokopa, kufunsa mayendedwe, kulankhula ndi chitetezo ndi zina zotero. Katswiri woyenda sangawongolere makasitomala awo ngati sakumana nawo. Popita kudziko lenileni la maulendo, kusangalala nawo ndikucheza ndi makasitomala athu tikhoza kukonzanso chilakolako chathu cha zokopa alendo ndikudzikumbutsanso tokha kuti maloto okopa alendo amachokera ku zilakolako za akatswiri okopa alendo.
Wolemba, Dr. Peter E. Tarlow, ndi Wachiwiri kwa Purezidenti wa World Tourism Network natsogolera Ulendo Wotetezeka pulogalamu.
ZOMWE MUNGACHITE PA NKHANIYI:
- There is also the hope that potentially the tourism industry can go beyond the all the hassles and lockdowns due to COVID-19 and return to a somewhat normal tourism industry.
- Ask each person on your staff to develop a personal list of which benefits tourism brings to your community and then discuss the list at a staff meeting.
- Tourism and travel is a field that demands that its providers come to work with a smile on their face and the desire to serve their fellow human beings.
