United Airlines' okwera posachedwa apeza mwayi wopeza makasitomala, pofunidwa ndi makasitomala m'mabwalo andege, kupatsa anthu njira yosavuta, yopanda kulumikizana kuti adziwe zenizeni zenizeni ndi chithandizo. Makasitomala atha kupeza “Agent on Demand” pachipangizo chilichonse cha m'manja kuti ayimbire, kutumiza mameseji kapena kucheza pavidiyo ndi wothandizila kuti azilandira mayankho pa chilichonse kuyambira pampando mpaka nthawi yokwerera. Agent on Demand pakadali pano akupezeka ku Chicago O'Hare ndi Houston's George Bush International Airports ndipo akupita ku malo aku United pakutha kwa chaka.
"Tikudziwa kufunikira kwamakasitomala athu kukhala ndi njira zambiri zoyendera popanda kulumikizana ndipo chida ichi chimapangitsa kuti zikhale zosavuta kulandira thandizo laumwini mwachindunji kuchokera kwa wothandizira omwe ali pabwalo la ndege ndikusungabe kucheza," atero a Linda Jojo, Executive Executive wa United. Wachiwiri kwa Purezidenti wa Technology ndi Chief Digital Officer. "Agent on Demand imalola makasitomala kudumpha ndikudikirira pamzere pachipata ndikulumikizana mosadukiza ndi othandizira makasitomala kuchokera pazida zawo zam'manja, kuwonetsetsa kuti akupitilizabe kulandira chithandizo chambiri ndikuyika patsogolo thanzi lawo ndi chitetezo."
Apa ndi momwe ntchito:
Makasitomala amatha kuyang'ana nambala ya QR yowonetsedwa pazikwangwani m'mabwalo onse a ndege a United, kapena kulowa papulatifomu kudzera m'mabwalo odzipangira okha pazipata zosankhidwa ku Chicago O'Hare ndi Denver International Airports. Kuchokera pamenepo, makasitomala adzalumikizidwa ndi wothandizira pafoni, macheza kapena kanema, kutengera zomwe amakonda. Makasitomala atha kufunsa funso lililonse lomwe angawalondolere kwa wothandizila pazipata, kuphatikizapo mafunso okhudza mipando, kukweza, mndandanda wodikirira, momwe ndege ilili, kusungitsanso malo ndi zina. Agent on Demand amapereka mwayi wowonjezera kwa makasitomala, omwe tsopano amatha kulumikizana mosavuta ndi wothandizira ali paliponse pabwalo la ndege m'malo modikirira pamzere pachipata. Kuphatikiza apo, ntchito zomasulira zimaphatikizidwa muzokambirana zomwe zimalola makasitomala kuti azilankhulana ndi othandizira m'zilankhulo zoposa 100. Makasitomala amatha kulemba chilankhulo chomwe amakonda ndipo mauthengawo amalembedwa m'Chingerezi kwa othandizira komanso chilankhulo chomwe makasitomala amasankha.
United inali ndege yoyamba kutulutsa ukadaulo uwu, womwe umalola othandizira osiyanasiyana ku United States kuyankha mafunso, kupatsa ogwira ntchito pazipata nthawi yochulukirapo yopereka chisamaliro kwa makasitomala, ndikumaliza ntchito zina zofunika zisananyamuke.
Agent on Demand ndiukadaulo waposachedwa kwambiri womwe kampani ya ndege yakhazikitsa kuti ipangitse makasitomala kukhala otetezeka komanso opanda msoko. Posachedwapa United yakonza pulogalamu yake ya m'manja ndi zinthu zina zatsopano zimene cholinga chake n’kupangitsa kuti kuyenda kukhale kosavuta kwa anthu olumala, inayambitsa zidziwitso za anthu amene akwera pamiyendo yawo komanso kukweza mindandanda ya anthu kuti achepetse kucheza ndi anthu, ndipo inayambitsa macheza atsopano kuti makasitomala azitha kulankhulana. njira yopezera mwayi wodziwa zambiri zokhudza kuyeretsa ndi chitetezo.
