Gulu la Lufthansa & SWISS: Kusintha Kwakukulu Kasamalidwe

Lufthansa Group yapanga zosintha ku gulu lake loyang'anira, ndipo Heike Birlenbach adasankhidwa kukhala Chief Commercial Officer (CCO) wa Swiss International Air Lines (SWISS). Tamur Goudarzi Pour, CCO yam'mbuyomu ya SWISS, tsopano aziyang'anira Zochitika za Makasitomala mkati mwa Gulu la Lufthansa. Kuphatikiza apo, Pour itsogolera gulu lomwe lakhazikitsidwa kumene lomwe limayang'ana kwambiri kukhazikika kwa magwiridwe antchito, kusunga nthawi, ntchito zamakasitomala, kulumikizana kwamakasitomala, ndi njira zonyamula katundu pofika 2024.

Heike Birlenbach ayamba kugwira ntchito ngati Chief Commerce Officer (CCO) ku SWISS pa Januware 1, 2024.

Iye anali munthu yemwe amalengeza njira yozindikiritsa nkhope ku Lufthansa ku Berlin mu May chaka chino.

Kuyambira 2021, wakhala akuyang'anira Customer Experience pamakampani a ndege a Gulu. Izi zisanachitike, adakhala ndi udindo wa CCO ku Lufthansa Airlines, komwe anali ndi maudindo awiri ogulitsa m'makampani oyendetsa ndege. Heike Birlenbach adalumikizana ndi Lufthansa mu 1990 ndipo adagwira ntchito zosiyanasiyana zoyang'anira makamaka zokhudzana ndi malonda ndi chitukuko ku London, Amsterdam, Milan, Munich, ndi Frankfurt. Anapeza digiri ya Master of Management ku McGill University ku Montreal, Canada.

Tamur Goudarzi Pour atenga udindo wotsogolera gawo la Lufthansa Gulu la Customer Experience kuyambira pa Januwale 1, 2024. Adzakhalanso ndi udindo woyang'anira gulu lonse lakampani lomwe ladzipereka kukulitsa kukhutira kwamakasitomala m'chaka chomwe chikubwera. Madera okhazikika ogwirira ntchito komanso kulumikizana kwamakasitomala adzalandira chidwi chapadera, ndi cholinga chophatikiza zoyeserera zosiyanasiyana ndikukhazikitsa njira zopititsira patsogolo zopereka ndi ntchito. M'mbuyomu adagwira ntchito ngati CCO ya SWISS kuyambira 2019, Tamur Goudarzi Pour amabweretsa zokumana nazo zambiri, atagwira ntchito zogulitsa kudera la America ndi Middle East & Africa m'mbuyomu. Adalowa mu Gulu la Lufthansa mu 2000 ndipo ali ndi Master of Philosophy in International Relations kuchokera ku University of Cambridge.

Christina Foerster, membala wa Executive Board Lufthansa Group, imati: “Ndikufuna kuthokoza Heike Birlenbach chifukwa cha mgwirizano wake waukulu. M'nthawi zovuta, wakhala akuthandizira kwambiri pakupanga chitukuko ndi kupereka kwa alendo athu. Ndikuyembekezera kugwira ntchito ndi Tamur Goudarzi Pour mtsogolomu. Ndi ukatswiri wake waukulu komanso zaka zambiri zazamalonda komanso chidziwitso chake chozama cha zosowa za makasitomala athu, adzapititsa patsogolo malonda, mtundu, ndi zoyeserera za Lufthansa Group Airlines.

Dieter Vranckx, CEO wa SWISS, akuti: “Ndikufuna kuthokoza Tamur Goudarzi Pour chifukwa cha kudzipereka kwake kwakukulu ku SWISS. Pambuyo pazaka zovuta za Covid, adatenga gawo lalikulu pakuchira mwachangu kwa SWISS kumavuto komanso kutuluka kwake ngati imodzi mwa ndege zopindulitsa kwambiri ku Europe. Ndine wokondwa kulandira Heike Birlenbach, katswiri wodziwika bwino wandege, atakwera ku SWISS. Ndi ukatswiri wake waukulu, makamaka pankhani zamalonda, ndi woyenera kwambiri ku gulu lathu, payekha komanso mwaukadaulo. ”