Aliyense akuwoneka kuti akufuna antchito okhulupirika, komabe mabizinesi okopa alendo ochepa omwe akuwoneka kuti akudziwa momwe angapangire kukhulupirika kumeneku. M'malo mwake, zokopa alendo zimadziwika ndi kuchuluka kwa ogwira ntchito, malipiro ochepa, komanso kasamalidwe kopanda phindu. Ndi kulakwitsa kunyalanyaza mfundo yakuti maubwenzi a ogwira ntchito ndi olemba ntchito nthawi zambiri amakhudza zochitika zokopa alendo ndipo akhoza kukhala njira yaikulu yotsatsa malonda abwino kapena oipa. Ndipotu kuyang'anira bwino kumalimbikitsa kukhulupirika ndipo nthawi zambiri kumabweretsa mtundu wa chithandizo chamakasitomala chomwe chimapanga makasitomala obwereza (okhulupirika). Kukuthandizani kuti mupange kukhulupirika kwa ogwira ntchito iyi Tourism Tidbits imakupatsirani malingaliro amomwe mungakulitsire kukhulupirika kwa antchito anu ndikupereka chidziwitso chabwinoko chamakasitomala.
M'makampani, monga zokopa alendo, komwe anthu amakonzekera kukhala zaka zingapo, chidziwitso cha ogwira ntchito ndi pafupifupi kapena chofunikira monga momwe kasitomala amachitira. Zina mwa zifukwa zomwe ogwira ntchito zokopa alendo nthawi zambiri amadandaula za ntchito zawo ndi kusowa kwa zolinga zodziwika bwino, kusowa ntchito zovuta komanso kusowa kwa chipukuta misozi. Awa ndi madera atatu omwe oyang'anira zokopa alendo amayenera kudzifunsa mafunso ozama. Ogwira ntchito sangathe kugwira ntchito yawo ngati malongosoledwe a ntchito akusintha tsiku lililonse. Momwemonso maudindo opanda mwayi wopanda mwayi wopita patsogolo amayamba kukana kugwira ntchito yake bwino. Mubizinesi yamphamvu monga zokopa alendo chitirani antchito anu ngati alendo anu.
Onetsetsani kuti antchito akudziwa kuti muli m'gulu limodzi. Nthawi zambiri kasamalidwe ka zokopa alendo amaimbidwa mlandu (ndipo nthawi zina mwachilungamo) podzibwezera yekha poyamba ndikungodandaula za antchito pambuyo pake. Olemba ntchito abwino amamvetsetsa kuti kukweza malipiro ndikofunikira kwambiri kwa omwe ali pansi pamakwerero kuposa omwe ali pamwamba. Onetsetsani kuti mumatsogolera antchito anu mwa chitsanzo osati kungolankhula chabe.
Konzani zomwe mukuyembekezera kwa antchito anu. Osaganiza kalikonse. Olemba ntchito ali ndi ufulu woyembekezera kuti mfundo zoyenerera zikhale zachinsinsi, kuti nkhani zaumwini zisakhudze momwe ntchito imagwirira ntchito, komanso kuti antchito azimvetsera asanagwire ntchito. Olemba ntchito alinso ndi ufulu komanso udindo woletsa miseche yopanda ntchito pa ntchito, kukhazikitsa malamulo oteteza antchito anzawo ku malo ogwirira ntchito ankhanza komanso tsankho lachigololo, fuko, ndi zipembedzo.
Thandizani ogwira ntchito kuti amvetsetse mtundu wa kasitomala omwe mukufuna kuti apereke powatenga ngati makasitomala. Alendo amakonda kufotokozera makasitomala abwino monga kupereka kudalirika, kuyankha komanso mtengo wa nthawi (ndalama). Ganizirani momwe mungamasulire mfundo zazikuluzikuluzi m'malo antchito. Ndinu odalirika bwanji, mumakwaniritsa malonjezo kapena kungowanena? Kodi mumalabadira zosowa zapadera kapena kungotchula malamulo akampani, ndipo kodi antchito anu amasangalala (kulandira mtengo) kuchokera ku ntchito zawo kapena akungoyika nthawi kuti alandire malipiro?
Ogwira ntchito amagwira bwino ntchito akapatsidwa mphoto chifukwa cha ntchito yabwino. Kukwapula kwabwino nthawi zambiri kumachita zambiri kuposa kunyalanyaza. Lankhulani mosapita m'mbali poyamikira antchito anu ndipo kumbukirani kuti malipiro ang'onoang'ono omwe amaperekedwa kawirikawiri nthawi zambiri amapereka mphoto yaikulu yopitilira kamodzi kapena kawiri pachaka.
Dandaulo loyamba la zokopa alendo ndikuti alendo amawona kuti sakuchitiridwa ngati munthu payekhapayekha. Kodi ndi kangati oyang'anira zokopa alendo amakumbutsa ogwira ntchito kuti azisamalira munthu aliyense payekha? Maphunziro abwino kwambiri othandizira makasitomala omwe mungapatse antchito anu ndikuwachitira momwe mukufuna kuti azichitira alendo anu. Onetsani chifundo kwa antchito ndikuchitapo kanthu pakagwa vuto. Mukamalankhula ndi antchito gwiritsani ntchito mayina awo ndikuwadziwitsa kuti ndi gawo lofunikira la bizinesi.
Pamene kukhulupirika kwatayika ntchito yobwezeretsanso. Zimenezi zikutanthauza kuti musamaope kupepesa mukalakwa ndi kuika maganizo anu pa kukonza vutolo m’malo moimba mlandu chifukwa cha vutolo. Ngati n'kotheka chitani china chowonjezera kwa wogwira ntchitoyo wovulazidwa monga chisonyezero cha kulapa.
Dziwani kuti anthu ambiri amavutika ndi kusintha. Ngakhale antchito ambiri amadzudzula oyang'anira chifukwa chokana kusintha, anthu ambiri amawopa kusintha. Nthawi zambiri lingaliro loyamba lomwe limadutsa m'maganizo mwathu ndi "ndidzataya chiyani chifukwa cha kusinthaku?" Kumbukirani kuti kutayikiridwa si ndalama koma kungakhalenso kutaya ulemu kapena kutaya ulemu. Kumbukirani kuti poyambitsa kusintha pali malire pakusintha komwe munthu kapena gulu lingavomereze. Pomaliza pokhapokha ngati pali chifukwa chosungira kusintha, anthu ambiri amabwerera ku njira zakale, ngakhale atanena kuti amakonda zatsopano.
Kumbukirani kuti popanda kukhulupirika kwanu ku gulu komanso kwa munthu amene akukwaniritsa kusinthako, antchito anu sangakhale ndi chikhumbo chofuna "kuyika pachiwopsezo" kusintha. Kaŵirikaŵiri tingagonjetse kupanda kukhulupirika mwa kupenda vuto ndi kulithetsa. Mwachitsanzo, ngati antchito anu sakudziwa choti achite kapena chifukwa chomwe akuchitira, apatseni chithunzi chonse cha mtengo wakusintha koperekedwa pamlingo wa ogwira nawo ntchito. Ngati kumbali ina antchito akuwonetsa kuti sakudziwa choti achite, perekani maphunziro owonjezera kapena maphunziro.
Muyenera kukhala omvetsetsa kapena vuto lanu, koma olemba anzawo ntchito si akatswiri azamisala ndipo safunikira kukhala akatswiri azamisala. Wolemba ntchito aliyense ayenera kukhazikitsa miyezo ya kuchuluka kwa mavuto aumwini amene ali ovomerezeka m’malo antchito. M'makampani ogulitsa ntchito monga zokopa alendo, makasitomala ali ndi ufulu woyembekezera kumwetulira, kucheza ndi makasitomala abwino mosasamala kanthu za mavuto omwe wogwira ntchitoyo angakhale nawo. Khazikitsani miyezo ndikuyitsatira mwachilungamo momwe mungathere.
Werengani mawu a thupi. Mukamalankhula ndi wogwira ntchito, dziwani za thupi lake. Mwachitsanzo, ngati wantchito wanu akutembenuzirani mutu wake kwa inu akukuuzani kuti sagwirizana ndi inu kapena ndondomeko yanu ndipo ziribe kanthu zomwe simukukonzekera kuzikwaniritsa? Ngati munthuyo atembenuza mapewa ake, kodi mukutaya chidwi chake ndipo mukufunika kuyambiranso mwa kufunsa mafunso ake? Zindikirani kuti kupinda manja kungasonyeze kuti wantchito wanu sakukhulupirirani ndipo maso oyendayenda angasonyeze kuti alibe chidwi ndi zimene mukunena.
Za Author
Dr. Peter E. Tarlow ndi pulezidenti wa T & M, yemwe anayambitsa mutu wa Texas wa TTRA ndi wolemba wotchuka komanso wokamba nkhani pa zokopa alendo. Tarlow ndi katswiri pazambiri zazachikhalidwe cha zokopa alendo, chitukuko cha zachuma, chitetezo cha zokopa alendo ndi chitetezo. Tarlow amalankhula pamisonkhano ya abwanamkubwa ndi maboma pankhani zokopa alendo ndipo amachita masemina padziko lonse lapansi komanso mabungwe ambiri ndi mayunivesite. Akhoza kufikiridwa potumiza kudzera pa [imelo ndiotetezedwa].
ZOMWE MUNGACHITE PA NKHANIYI:
- Olemba ntchito alinso ndi ufulu komanso udindo woletsa miseche yopanda ntchito pa ntchito, kukhazikitsa malamulo oteteza antchito anzawo ku malo ogwirira ntchito ankhanza komanso tsankho lachigololo, fuko, ndi zipembedzo.
- In an industry, such as tourism, where people plan on staying a few years, the employee experience is almost or as important as the customer experience.
- Are you responsive to special needs or merely quote company regulations, and do your employees enjoy (receive value) from their jobs or are they merely putting in time so as to receive a paycheck.
